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I have had a policy with Velosure for a couple of year. I recently had an accident with my bike and had to make a claim. The staff at Velosure was extremely helpful and understanding. I could not believe their in depth knowledge of bikes and cycling. My claim was pretty straight forward but I was back on a repaired bike in less than a week.
Serivce and cycling knowledge

We had the worst experience with velosure and our claim following the accident of our son (19) who broke his neck overseas. We never managed to speak with the same staff, all based in Philippines and Indonesia asking us forever for the same paperwork. Velosure asked us to contact the accommodation and other shops ourselves to try to retrieve his passport, belonging and bikes as velosure could not get in touch with them. They even suggested for my husband (who flew overseas to be with our son) to drive 500km one way + 500 km back to get his gear while our son was still hospitalized!! They had no idea of the distances between towns - did not even check, it is so easy these days!!
They ended up asking the accommodation and other people keeping our son's gear to cover the freight costs themselves in order to send his belongings to the hospital!! and get reimbursed afterwards. You wonder what would have happen if they would have refused! They 'accidentally' credited us half of the money we were owned because you have to pay for all expenses and then you get reimbursed. The frustration having to deal with them added to the stress we already had with our son being hospitalised for three weeks.
We had great experience with other insurance providers in the past, and will never deal with velosure again!!!

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.