Vevano

I highly not recommend it, it was such a terrible shopping experience.

I bought 3 toilets from Venano because each item was $30 less expensive than Home depot. I'm super regretful to save this small amount of money but waste a lot of time with them! and it ruined my whole vacation!

In short, super rude, unprofessional delivery with inconsistent delivery policy. Unhelpful, disappearing, unable to do anything customer service.

1. The delivery guy didn't give any update when they came. I was on my vacation and my remodeling contractors were not at my home when they delivered. I asked them to use my smart locker code to drop them in my home, or ask my neighbor to help sign, or wait for my contractors, or just not require signatures, but they insisted that I should sign it. I was in my vacation. how can I get back to sign? And they went back.
2. Then I waited for a week for they re-deliver the toilets. Nothing happened. I called the company, first a lady impatiently rerouted me to the delivery man's number. I told him my contractors will be home in the next two days, would you please delivery the toilets. He just said ok and dropped the line. Contractors waited the whole day, no one came, no update from them. I called them again, and this time they didn't even finish listening to me, and dropped the call.
3. I emailed Venano customer service on 9/23 that I don't need this order anymore. The customer service confirmed with saying “an email regarding the completed refund within the next 24-48 hours.” You also need pay attention if you directly reply to this email your email will go to nowhere.
4. I wanted to have toilets for my new home when I vacation ended, so I bought toilets from home depot, because I’m sure Venano canceled my order. Now funny thing happened, on 9/29, one week after Venano canceled my order, I received an email telling me the toilets were delivered on my drive way. What the heck????? Execuse me??? I have already cancelled my order!!! Why the delivery man this time didn’t get any signitures and just dropped them on my drive way? Are you kidding me? Is this how you do the business? Now I ended up with toilets from Venano and home depot!!
5. on 10/1 I replied to [email protected] saying please pick them up I don’t need them. I never get response from this guy in two weeks, even if I asked for updates in email. Are you trying to wait me to give up? My remodeling schedules are completely messed up. My contractors called my frequently which toilets should we install, from home depot or Venano? Finally I decided to return home depot order, and home depot just picked up in time professionally.
6. What a joke, after two week, on 10/13, this guy sent me an email to schedule return. I thank you, with two weeks unresponding, you win, Venano.

This shopping experience totally ruined my vacation, communicating with these people back and forth, and took actions on those toilets, and changing my remodeling plans with my contractors back and forth. Most importantly, the terrible experience made me mad when I should relax myself in my vacation! Stay away from them as you can!!

Worst customer service…
Stay away.. most of the positive reviews here are fake…..
Go with bigger companies and avoid vevano at all costs..

poor customer service.

Been trying to get them to confirm availability for about a week and all I am told after all this time is that there is limited stock and I am not guaranteed that the unit is in stock when I place the order online.

Great place to do business! My washlett was backordered for several weeks but that was due to covid. Everyone kept me up to date on the progress of my order and shipped it quickly once it arrived. Very satisfied.

I’m not one to write reviews but this experience was by far so amazing I had to acknowledge Vevano for their hard work and amazing customer service. I was in need of a sink in specific dimensions to account for my kitchen plumbing. Searching everywhere I finally found it and Vevano homes had the sink at a reduced cost (by about 200-300 USD) as compared to big box realtors! When I received the sink it was initially broken, but after call Vevano’s customer service they had a new sink shipped and delivered within 2-3 days. Honestly it was amazing and I would 100% buy from them again!!!

There weren't many reviews for the site when I place the online order and the one I could see wasn't the best regarding service on an item that hadn't shipped for longer than expected but I was pleasantly surprised that when I constantly can customer service I spoke to someone right away and they confirmed that my items were in shot and would ship according to plan. I waited to write the review until I got everything installed and verified everything was what it said online and I'm pleased to announce that everything went very smoothly and very pleased with the product and service overall

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