3.8 / 5
Trust Score
2.1
Reviews
5
Social
5
Featured
5
Technical
Is viator.com legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Pinterest account found with large audience
- Twitter account found with large audience
- We found several negative reviews about this site
- Business not mentioned on Wikipedia
- Linkedin account not found
- Youtube account not found
Reviews Analysis
46
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites
Based on 58392 reviews
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Viator.com Review
Tours things to do sightseeing tours day trips and more from Viator Find and book city tours helicopter tours day trips show tickets sightseeing day tours popular activities and things to do in hundreds of destinations worldwide plus unbiased tour reviews and photos of tours and attractions from thousands of travelers
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Last update: Wed, Mar 9, 2022 10:11 AM
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Have just seen Viator's response what a laugh that they take complaints seriously. Supplier agreed with us. Contract was with Viator who failed to take responsibility and would not escalate. Even had test from supplier saying they had failed to meet requirements, more than £300 wasted. DISGUSTING!
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Viator: My booking number is 1179606672. Please feel free to research why your company sold me $399 tickets to a Las Vegas show that had already been cancelled and did not let me know or offer an automatic refund. I suspect that will be a hard thing to put a positive spin on. Interesting how I have e-mailed your customer service department with my booking information and had absolutely NO reply but I get a reply on a Media platform within a few hours!
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)
Their customer service was great too: I had some questions about the product I was booking and they were able to answer everything.
I would 100% recommend and I'll keep using on my future trips.
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
They allow lying and misseling of tours through their website and when told about it do nothing.
They have no care for the safety of their customers.
AVOID
Edit:
Just to clarify with regards to the reply from Viator. I have contacted Viator having being mis sold a tour with a maximum number of travellers. The travellers on the tour was over double that and we were squashed onto a small boat for an afternoon - it felt and was dangerous during a pandemic. I notified Viator suggesting that this was missold and a lie - they have done nothing and the tour is still available for purchase
Second Edit:
Viator have replied asking for further details and my booking reference. This is to create an illusion that they care and want to amend the situation. They don't. They have my details, I've been in direct contact with a number of customer service staff and they have done nothing to remedy the situation
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Please dont blame Kiers or Hells Kitchen Theater District for this shameful act .it is all misrepresented by Viator.
I would like my full refund and expenses for uber costs as well!
Totally disgusted and Embarassed.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
FRAUDULENT COMPANY AVOID
We have just been stood up for a trip to Mount Etna and be collected from the local station in Cefalu Sicily. Got there early at 5.50am and they were due to pick us up at 6.05am.. NO ONE SHOWED UP....NO PHONE CALLED... RUNG THEM AND NO ONE ANSWERED!!!!!!
My poor boyfriend paid for these tickets in advance because of everything going on with the recent covid.. we waited for an hour...and nothing and no response.
We want a full refund and are bitterly dissatisfied and disappointed... other companies if running late or vice versa always call and update you. Viator sent us an itinerary list the night before but never replied to a query we had 2 days before??..
Be advised and avoid company at all costs.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites
Viator.com Review
Tours things to do sightseeing tours day trips and more from Viator Find and book city tours helicopter tours day trips show tickets sightseeing day tours popular activities and things to do in hundreds of destinations worldwide plus unbiased tour reviews and photos of tours and attractions from thousands of travelers
Viator.com Customer Service Contacts
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There is absolutely no support in helping to solve the issue. They tell you that they are going to look into it but when you email or call them in regards to your query they don't answer.
We're here to offer Viator customers the best experience, but without real support from Viator we cannot deliver the hassle-free experience every customer needs.
3 years ago
review by Des
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)