victoriantradingco.com

STILL NO REFUND FOR THE DAMAGED GARBAGE THEY SENT ME. I WON'T GIVE UP BECAUSE THEY ARE SOOOOOO WRONG. I WANT MY REFUND. IF YOU LET SCAMMERS LIKE THIS GET AWAY WITH COMMITTING FRAUD, THEN IT'S JUST GOING TO KEEP HAPPENING. THIS GIRL SELLING THIS "JUNK" AS SHE REFERRED TO IT, IS GOING TO CONTINUE TO DEFRAUD PEOPLE. I CHECKED WITH THE BETTER BUSINESS BUREAU IN THE TOWN WHERE THEY'RE LOCATED AND FOUND THAT THEY RECEIVED A "D-" GRADE. PEOPLE POSTED MANY NEGATIVE REVIEWS AND YET THEY CONTINUE TO DECEIVE PEOPLE AND STEAL THEIR MONEY. THIS IS WHAT I FOUND OUT...eBay works with these people. So if you find your items are junk and damaged, you can blame EBAY for that. The girl who sells this stuff has truck loads of returns and damaged items and tries to pass them off as new. I have the actual photos of this with her caption saying, "eBay JUNK". The item I received was glued together (and globs of glue were everywhere). They wouldn't send me a hard-copy return label. I told told at least a dozen time that I do not have a printer but they wouldn't listen. They are sarcastic and nasty and told me "Maybe you could get your lawyer to print out a return label for you." eBay stood by them, because they work with them. I found out too, that eBay deletes all negative feedback in order to manipulate and make this, their seller look good. I gave them NEGATIVE FEEDBACK and eBay removed it. I wonder how many other people's NEGATIVE FEEDBACK was removed??? They have some SCAM going on. BUYER BEWARE!!!!

I recently received my order from the company only to find that what I had received was not what I had ordered. I called the 1-800 # and spoke with customer service agent Mary Pickford and the situation was handled with effeciency, grace and professionalism. What a pleasure!!!!.... I have been ordering from this company for many years and am always thrilled with my purchases and the service I receive. So two thumbs up for a much loved company. Looking forward to the next catalogue.

I was about to submit a sizable ($) order when I entered a promo code for free shipping-after hitting the submit button I went back to my cart, to my complete surprise and disgust, found that ALL of the prices on my order had increased, some as much as 100 %- will NEVER do business with them again. *BUYER BEWARE! As this is a very profitable practice, other companies may be doing the same! ALWAYS check & re-check your prices before hitting the "pay" button. I am totally outraged!

The catalog has lovely items, but most of the clothing is not in stock and will take 8 - 10 weeks to get to you. I tried to order bridesmaids dresses and the order total was $1,490. The shipping is extremely expensive (would have been $149) -- 10% of order total regardless of weight of items. I had problems with an order and made repeated calls to their customer service manager, who never answered his phone or returned the calls. Very poor customer service.

I ordered several items which were supposed to be new. When they came, it was obvious they were used. I ordered thru their store on ebay. The listing promised free shipping and free returns. When I got my refund, they tried to deduct $15 for postage for one item ( it was a ring, which I paid $3.29 to send back at the post office.) I filed a complaint with eBay, who agreed it was against their rules and issued a full refund to me. I filed a complaint against them with eBay. The second item was refunded today. They tried to deduct $7.50 as "Not being in original package." Well, it was returned in the same plastic baggie with the handwritten label it had, proving the items was a customer return and not new as they claimed. It was also photographed in their listing to appear much larger on the hand than it actually is . I again filed with eBay for a full refund. Here is what I wrote. Anyone who does business with them must be aware it's buyer beware! They are beyond dishonest and disreputable! There are many other better sites to shop on with nicer merchandise, GOOD customer service and reputation. The original package was a plastic baggie with a hand written label. It was returned in same with a padded envelope. In no way is a plastic baggie worth $7.50. The ring was not new as stated in the listing, it was obvious used and repackaged when it was sent to me. This is just spite on the part of the seller because I filed a complaint with eBay for lying, promising if I chose "just did not like" for an earlier, defective item, that I would get a prepaid shipping label. The message this was in was reported to eBay and they said they would investigate. I have also posted numerous negative reviews warning of all the deceptive things this seller does. ebay might want to look on some of the internet review sites such as Yelp, PissedConsumer and SiteJabber, as this company has MANY bad reviews, all of which complain of the same lack of customer service, defective or damaged items and a hassle getting a full refund. The Better Business Bureau has them rated at B- with 2 of 5 stars. There are numerous complaints filed against them. This is just spite on the part of this seller for my reporting her for lying. I am due a FULL refund. The ring was not as stated, was not new and is much smaller than they make it look in the photo. VERY deceptive!

Returned a defective teapot. Still waiting for a refund after 3 months and 4 phone calls, the excuse is always the same. "it hasn't been processed yet by our returns department," and "we need a tracking number," which has also been supplied every time I've called. If this isn't fraud, what is? Do yourself a favor and steer clear. I used to own a business, and we never had a problem providing a refund within 5 minutes when warranted. This is totally inexcusable.

Terrible company. I had ordered a $150 coat and it was beautiful. However, after wearing it for a few minutes, the lining of the sleeves and bottom drooped out. I returned the coat. The original price was actually $299.95. Made in China. Still for that money I expect decent quality. After receiving it back, they claimed that it takes 2 - 3 weeks to process a refund!!! Really? The refund I received was $22.85 short. The coat was not damaged, carefully wrapped, in a sturdy box, when I mailed. It was their faulty product, not my fault and they charge me for returning? Communication is slow and spotty. Now that I have demanded the remainder to be refunded as well, they are ignoring my e-mails.

I ordered a beautiful Victorian lady print framed in a gold frame. When it arrived I was shocked at how well packaged it was. When I opened it I was so surprised how lovely it was. The picture of it didn't do it justice. The frame was so detailed and the whole thing was just beautiful. Wire already on the back ready to hang. Matched my paint color. I will continue to shop with this company. Customer of Knoxville, TN

I love their products. However, when I didn't receive my order, the customer service representative didn't allow for any credit or refund. I was really disappointed. The item was relatively inexpensive. I'm mostly saddened because I've spent a lot of money with the company in the past, but I've lost trust in them that they can either make sure my purchase gets to me or that they'd make it right.

I purchased butter mints from Victorian Trading Co and they were expensive. I remember these wonderful mints from childhood so I went for it in spite of the cost and high shipping fees. I was so disappointed when they arrived. They had no mint or butter flavor. They just tasted bad. They were blobs of buttercream frosting made in someone's kitchen and shaped by hand (gross) into circles. They were not professionally manufactured as advertised. I expressed my disappointment to the person who made them and she became panicked that I contacted her directly even though the contact info was the only one included in the homemade packaging. At her request I took my feedback to Victorian Trading and basically was told tuff luck. They refused to refund me for this joke of a product and will not post any reviews I have written on their website. Buyer beware. This is not an honest company and who is regulating homemade food products produced in someone's kitchen?

I ordered from this company merchandise in the amount of $72.94. This company website mailed this package to a very old address even though they have my correct address on file and I entered the correct address ordering. I paid thru paypal credit card and they have the correct address. Numerous ph calls today ( 6 of them, hang ups and transfers to mail boxes that are full and one cannot leave a message) I was told a manager would call me back. No one has contacted me. I am out my money and the merchandise. The customer service apparently is horrific after this experience today. I want my money back immediately and they can wait on their package to be returned, as they have mailed it a false address.. Unbelievable, see the other neg feedback of this co.

I ordered items for my vintage inspired white Christmas tree on December 3, 2018. It is now the 7th! After checking for shipped/delivery date, (for the upteeth time), I find out one item is on backorder, the other still getting prepared in warehouse. What the heck? I got this info after calling so called customer service & speaking to a very "dry noninterested why are you calling here" customer service rep. I told her I was not used to my order taking this long to prepare to ship. That if I knew an item wasn't in stock, I wouldn't have ordered it since it was for Christmas. Both items I ordered were in stock. That's how I was able to place my order! I don't know what the original thoughts were in starting VTC but as it is now not one "customer satisfaction" as this company's objective. As much as I like what's in their catalog, I can't order from Victorian Trading Compamy again due to their lack of customer satisfaction standards. I wish had found & read reviews first!

On January 28th, I ordered a ring from Victorian Trading Company. I paid extra to get fast delivery, since it was for my grandmother's 100th Birthday Party on February 3. Victorian Trading Co estimated that my order would arrive on Monday, February 1. It is now Friday, February 5th, and my order has not arrived. I've been calling and emailing Victorian Trading repeatedly. There are no responses to my emails, and the calls have not resulted in any real help. When I spoke with someone earlier this week, she gave me the USPS tracking number, but whenever I enter that in the USPS site, there are no details, simply a statement that on January 30th the post office got info about my order. I'm very frustrated and upset and not sure what to do.

If you are ordering from this company, beware. Returns are not processed, you will get the run around on estimated ship date, etc. I have been trying to get a replacement for a holiday gift and have been given the run around for weeks. Then I notice by CC was credited last week, with no email or follow through from VT. Just not worth the potential headache. Sad thing is, this isn't the first time. Guess what, it WILL, in fact, be the last.

I had a DREADFUL experience recently with this company and am warning consumers to BEWARE. I ordered a large, expensive item that needed to be returned because it was not as represented online & needed to be returned by USP freight. My repeated requests - 1 or 2 telephone calls per week - for help always resulted in promises that I would be contacted by a supervisor. A supervisor did not telephone me until 28 DAYS after my 1st request for help. I am convinced I was being repeatedly ignored because this company was attempting to avoid the cost of return freight charges. The item was finally picked up for return 31 DAYS after my initial telephone call. This is absolutely inexcusaable and a shameful way to treat a customer. I will NEVER do business with them again.

I have been shopping with this company for a number of years , they have always gotten back to me when I’ve had a concern , once I missed a product in the order and they assured me they packed it , they stayed on the phone as I went out to the garage and checked through the packaging and sure enough I missed it but the point is the person on the phone was kind and I was grateful for that . I’m a very happy customer

We found that this business has an active Facebook page with 115799 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.