videdressing.co.uk

I received my item from Videdressing and it not only came dirty, but it also came torn. My package was first delivered to my neighbor, thus , not having two days to make my return. Not only did I send my concern to the seller (taking her days to reply) but I also contacted customer service and it took them nearly 4 days to reply back to me - then stating that my 48 hour return possibility is expired. I had an agreement with the seller to make the return, however, Videdressing is blocking that possibility. I received a torn and dirty jacket which, in my eyes, is considered damaged goods and the 'customer service' (or lack there of) is non existent. This is a very dishonest company and as the other buyer wrote below, Fraudulent! Think twice about buying through Videdressing. Also- I did make a formal complaint through PayPal. Hopefully it will be resolved.

TOTALLY dishonest and FRAUDULENT TOTALLY dishonest and FRAUDULENT - I was sent a pair is shoes that had no sizing visible- they were so small I couldn’t get my foot in! In error I hit the resell button instead of dissatisfied - I immediately emailed customer service to point out my error and they responded 7 days later to say that because I had finalised they sale that they would not refund. I have made a formal complaint to PayPal- everyone should- it’s the only way to get these guys shut down. Check out other review sites- all similar horrible customer experiences . Report them to PayPal.

Hi, I'm Lisbeth Martinez, I’m a seller from Videdressing ([email protected]). I sold an item on your site on August 18th (Order number 3405366 | Order date 08/18/19 - 18:20) an item that was received by the buyer on wednesday August 21st. I sent many messages to the buyer (messages that you can check on my profile) and also to assistance without answers. I only received a message from the assistance (from Karine) asking me to wait for the maximum time, in this case more than 48 hours from Wednesday to Saturday August 24 to be able to conclude the sale. On Sunday 25th August, at 11.00 pm the buyer sends a return request. I kindly ask you to check all the messages and all my efforts to understand why the buyer has never replied to any message even though she read all the messages that I sent. I do not believe this return request is correct and I ask for a serious verification of the facts. Thank you Karine (Videdressing Support) 23 août 10:54 CEST Dear Lisbeth, Exactly, you have to wait, as stated before. According to our General Terms and Conditions, your buyer has a 48 hours money back guarantee, which does not include the day of the delivery. Also, our Customer Service replies within 24 to 48 hours (weekends and public holidays excluded). This is why you received an answer the day after. Last but not least, even if we will not reply to you on a Saturday, we do have some people working on return requests and finalizations of the orders. Cordialement / Best regards, Karine Chargée de Relation Clientèle Videdressing Lisbeth 22 août 17:37 CEST Good morning, to you it seems normal that after so many messages the buyer, while reading the messages does not answer? The jacket was delivered yesterday afternoon, do I have to wait more than 48 hours to find out if I can finish the sale? August 24th is Saturday, can I have an answer from you the same Saturday? I have been writing to you since yesterday and I received an answer only today. I will wait for August 24, hoping that even if Saturday you will answer me. thank you. Il giorno 22 agosto 2019 4:28, Videdressing Support ha scritto: Karine (Videdressing Support) 22 août 17:28 CEST Dear Lisbeth, After checking the online tracking, the parcel seems to have been delivered on August, 21st. According to our General Terms and Conditions, your buyer has a 48 hours money back guarantee, which does not include the day of the delivery. Consequently, I cannot complete your order for now. Feel free to request your payment starting from August, 24th if the sale is still pending. Cordialement / Best regards, Karine Chargée de Relation Clientèle Videdressing Lisbeth 21 août 17:16 CEST Salve, l'articolo che ho venduto e stato consegnato e il compratore non risponde. potete contattare voi l'acquirente in modo che possa finalizzarsi la vendita. grazie

I am seriously disappointed, a buyer added letters to the address, so it couldn't be delivered, I finally got an address certificate where the address was 36B (street) the buyer had given 36 Bis - which the delivery company could not find, they claim it is correct... Additionally, it often takes days until somebody replies, in some cases over a week. Then you have items where the tracking shows it has been delivered over 48 hours ago, yet they claim it wasn't (even if it is on the tracking black and white) and the buyer can still return, sometimes I received items back that were not as I had sent them, but clearly worn. The "customer support" is appalling. If sellers send from Germany to France, they get the price of the sending, if you send from the UK to France, you only get as much as sending within in France costs, a fraction of the actual costs, add to that that La Poste often doesn't scan or track, you need to use a different service, a more expensive one, but they require telephone numbers, which VideDressing only provides on request, causing a further delay.... Attached a screenshot of the email with the delivery address and the official certificate of the correct address! The customer service I received? To open a claim with the delivery company, now since the address is WRONG, I can't open a claim, heaven knows where my parcel and my item is, so I didn't just lose an item but also postage.

If i could give this company a -100 I would! They sell fakes with authentication certificates that aren't worth the paper they are printed on! I had the bag i bought checked out by authentic8mybag.com and the bag is fake but Vide absolutely will not accept it is fake. I've managed to get a refund today 01 July 2020 (only because I informed them I'd started a Charge Back dispute with my Bank as I'd received Counterfeit goods) but they withheld £22.52 as apparently the refund is what the bag is worth..... i paid £439.18 for it on 12th June but they only refunded £416.66.... I've emailed and asked why and their reply is thats what the bag is worth! I will be really pedantic about this now and will fight for my £22.52 and hopefully shipping costs too with my bank, as it cost me £48.30 to return the bag to their Paris office as it had to be sent insured for £500.00 and within 48 hours of you receiving it. If the bag is proved to be fake by their legal dept they will re-imburse shipping costs but they still say it's a genuine bag so it allows them to not re-imburse the shipping! DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY. It is nothing except a giant headache!

I bought the Vintage Chanel Pearl drop earrings from this American seller ID "Mytreasure", and it was awful experience ever, every single chat was expecting to answer her ASAP, and blackmailing buyer by cancelling their order , pushing the buyer of make decision right aways on shipment, and on other hand make buyer waiting for ages if buyer has any questions, anyway, the DHL which is crazy expensive, the earrings cost 279eur + 79eur for shipping, and I wanted to discussed to find a lower option ,this is not my 1st buying stuff from France or international, I know there is other option in term of shipping , turn out the seller not only She had zero concept of the different time zone between USA and France even though she's American herself, and the seller was also listed on other website, and trying to bargain between each buyer, that's unfair, there is no 1st comes 1st serve in this seller, And "Oh too bad, you're late, I sold them to other buyer on other web??!?? WTH??? " last but not least, she was trying to send nasty messages to me, and there is no blocking from Videdressing at all. She is Proudly calling herself Professional seller and not willing to help buyer,no professional seller would do sucj a thing. Im very disappointed on the way of this transaction on videdressing, there is zero involvement to help from them either. Im out, will not buy anymore from this app such a crappy seller and policy. After cancelled my order as ahe said it has been sold to other, it still available to buy on the App??? Please avoid this nonsense old American lady. She possible could send by EMS with signature required but I just realized, she wanted to queezed out as much money as she can on shipment, no such thing that send a pair of earrings from France to England (where my parent in law live) is cost 66eur. Greedy seller I also dont understand the Videdressing method, they charged $5eur for authentication fee,which it need to stop at them and then from there to me but if it send direct to me, how can they do authenticity??!?? Awful mess, glad not waste time and money in this

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