Vision Direct

4.7 / 5

Vision Direct

4.7 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.7 / 5

Trust Score

4.8

Reviews

3.7

Social

5

Featured

5

Technical

Is visiondirect.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • Instagram account found but audience is small
  • Pinterest account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

200

reviews

vs

0

AI declined reviews

0%

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Based on 89122 reviews

Smart.Reviews

4.7

200 reviews

Knoji

4.1

16 reviews

Sitejabber

5

5 reviews

Trustpilot

4.8

88901 reviews

Satisfied

Unsatisfied

Visiondirect.co.uk Review

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Last update: Wed, Mar 9, 2022 12:03 AM

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Visiondirect.co.uk Reviews & Complaints (200)

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delivery 4.9 /5

price 4.9 /5

quality 4.8 /5

refund 5 /5

customer service 5 /5

I just love this company so much! I hope to only order from them for all my contact needs! Love from the USA!
5

3 years ago

review by Adam Beaubois

Efe was brilliant on chat today. He was efficient and helped me order everclear lenses with a credit so that I could try them out (not used before). He was patient. Great service.
5

3 years ago

review by Susan

Always helpful & efficient. Today I had a small problem but “Alice” on the chat line was very helpful & sorted it out quickly.
5

3 years ago

review by Sandra Dann

Very happy how quickly the order went through! I got what I needed! Thank you and stay safe!
5

3 years ago

review by Zorki

Just now, moments ago, emailed VisionDirect on a problem with a received order, the lenses did not ''sit'' well on the eye. The sales assistant at the other end, Jack Winfield, offered instantly a solution, deeply appreciated. Far better than with any store at highstreet, as an overall experience.
5

3 years ago

review by Stefanos Metallidis

Very helpful and informative. Nothing was too much for Claudio. They were very helpful and just what I needed.
5

3 years ago

review by Dewi Moore

Simple, helpful service. Prompt updates about my order and shipment!
5

3 years ago

review by billions

CLAUDIO was very helpful with the online chat with helping me find the right contacts for me and my weird prescription. Very happy. Thanks.
5

3 years ago

review by Anthony Parry

Ordered them early hours on Thursday morning (5am) and they arrived the very next day on Friday! Very simple ordering process, no prescription, super fast dispatch and delivery
5

3 years ago

review by Khan Nad

#delivery(5/5)

Amazing ordered yesterday received my contacts the next morning. I'm super happy and the prices are great too . Highly recommend and I'll be ordering again.
5

3 years ago

review by Cathryn docherty

#price(5/5)

I really enjoyed ordering from vision direct UK. Their customer service and quality shipping make me want to be a lifelong customer
5

3 years ago

review by Deleted User

#quality(5/5) #customer service(5/5)

I've been a customer for a few years. They are consistently excellent - great web site, great value for money and really quick delivery. Highly recommend!
5

3 years ago

review by Samantha Jones

#delivery(5/5)

Been with Scrivens for well over 20 years, use to poor service from them, but now they can’t even supply my monthly lens which are paid for. Ordered yesterday from your company got today, excellent service, should have done this 2 weeks ago and saved myself 20 Emails and silly phone calls.
5

3 years ago

review by Bill Underhill

Absolutely thrilled! Got my contacts in record time, and shipping costs to the United States is an excellent deal. Thank you! I will be buying my contacts through you from now on. I'm a very satisfied customer!!
5

4 years ago

review by Lianna

Always an excellent service. Quick delivery and great customer service. My lenses were delivered to a neighbour and after a week of attempting to retrieve the parcel I contacted customer services, who promptly sent replacement lenses.
5

4 years ago

review by Sue Back

#delivery(5/5) #customer service(5/5)

I have ordered my vision direct for last 6 years and I must say never disappointed! I don’t usually write reviews but I just had an experience with online chat customer service and I am extremely pleased with the service Amer provided to resolve the issue! Definitely recommend. Great Customer service, quick delivery and brilliant prices!
5

4 years ago

review by Sana Wajid

#delivery(5/5) #price(5/5) #customer service(5/5)

Love ordering from Vision Direct. The price is so much better than ordering from my doctor and shipping is two weeks or less. I’ve ordered my contacts from Vision for the past 5 years. Very happy.
5

4 years ago

review by Nita

#price(5/5)

Ordered online on Friday evening received in Abu Dhabi UAE Sunday at 1pm . Amazing service.
Used this brand of lenses (dailies brown box) for a long time, best lenses for me.
Thank you so much. Hairdos are a bonus :)
5

4 years ago

review by Lisa Dubai UAE

I’ve been using VisionDirect now for the past couple of years and I’ve never had any issues. The contacts are great, the speed of delivery is amazing - always next day and the price is very reasonable (far cheaper than some shops!) I also love the little bag of Haribo they sent with each order. Thank you!
5

4 years ago

review by Catherine

#delivery(5/5) #price(5/5)

It was so simple just to order contacts that came right to my door. I now only have to worry about getting my prescription renewed about every 2 years. It's actually is cheaper and hassle free. Definitely will be re-ordering. Thanks!
5

4 years ago

review by Melissa

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Visiondirect.co.uk Review

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