Vitamin Herb Store

Unlike the previous reviews, I did receive the product I ordered -- in two different shipments (USPS) which were quite tardy (3 - 4 wks). Apparently this merchant keeps no inventory on-hand, nor do they try much to expedite shipment from their suppliers. If they were back-ordered or had difficulty obtaining the product, there was no notification of that.

I ordered some products from this company and after 11 days I contacted the company to see if a tracking number was available for my shipment. The customer service was atrocious. The package was never shipped. The company didn't have the product in stock but took my money and never contacted me.

Order Date: Saturday afternoon
Arrival Date: The following Friday, 6 days later
Ordered 2 plastic jars of cooking oil and 2 glass bottles of essential oils. Arrived undamaged via USPS pouch and bubble wrap.

I was skeptical about ordering from Vitamin Herb store due to all the other bad reviews I've read. I decided to take a risk and try anyway. When I ordered I got an order confirmation email with my order number, items purchased, and credit card receipt.

I ordered on a Saturday in the AM, and That Monday received a progress email (status in-progress). By Wednesday I got a shipping confirmation with full tracking features on USPS (much better than USPS tracking used to be). Tracking confirms it was shipped on Wednesday from California then arrived to me on Friday in Alabama.

I'm very pleased with my purchase and didn't get any negative feelings about the process except from the negative reviews I found. I will note that prices are suspiciously lower than other online retailers for some items, however I did not get any type of discount on my shipping at tall, which I honestly didn't except at this price. Perhaps I was lucky and none of my items were backordered, all of my products were from NOW brands and my ordered arrived with a NOW brands catalog which was nice. The only complaint I had was the type of packaging used, thinks could have gone very wrong and the package was quite scuffed up when I got it however the products where undamaged, it was essentially a large USPS shipping envelope protected with some bubble wrap.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.