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2.4 / 5

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2.4 Poor
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2.4 / 5

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30 reviews

Waeplus.co.uk Review

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Last update: Wed, Mar 9, 2022 1:43 AM

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Waeplus.co.uk Reviews & Complaints (30)

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delivery 3 /5

price 3 /5

quality

customer service 3 /5

on-time

I have just lost £150. After trying to contact customer services by phone for over 3 1/2 hours and failing, and sending several emails, I have finally had this email reply from WAE+ customer service:

We are contacting you regarding technical issues that we experienced in processing your order that you placed on [13th Nov 2012] at [1:15 PM]. We never received your funds from our merchant providers, and after investigation have been unable to reverse this transaction also. Therefore, we would request that you contact your bank or credit card provider and dispute the transaction as a chargeback for \"goods and services not provided\". We appreciate that this is not ideal, but after researching this issue, we have concluded this will be the quickest and easiest means whereby you can receive your funds back into your account.

Shoddy and not acceptable.
1

3 years ago

review by Sarah001 K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very poor company - waiting since september for an item, now having to go through my credit card company to get a refund (£160)as wae+ either have no customer support, or when they do they transfer you to a dead line or just fob you off with a refund will be issued in 4 weeks.

Very very poor, shop elsewhere.
2

3 years ago

review by Wrex64wales Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

DO NOT BUY FROM THIS COMPANY JUST A LOAD OF CROOKS ,I ORDERED A FEBER TRIKE IN OCTOBER FOR 79.99 IT DID NOT ARRIVE AFTER 3 WEEKS I CONTACTED THEM SPOKE TO CUSTOMER SERVICES THEY SAID I NEED TO PAY 15£ DELIVERY ,AFTER ANOTHER 2 WEEKS STILL NO TRIKE SO CANCELLED ORDER THEY SAID THEY WOULD PUT MONEY BACK INTO MY BANK ITS NOW JANUARY ,HAD EMAIL BACK TO SAY THEY CANNOT GIVE ME REFUND NEED TO CONTACT MY BANK SO DO NOT ORDER FROM THIS COMPANY JEAN
2

3 years ago

review by Jeanterrell I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Too good to be true is what i thought when i found an item i wanted at a remarkable price - I should have listened to that little voice - WAE+ are by far the most shockingly terrible Internet retailer i have ever come across - 63!!! days and still no item received and REFUSAL to give REFUND!!!! I have called them so many times and been told the same story of issues with supplier and your item will be with you in 3 days -

I could not have had less positive experience with this company.... PLEASE PLEASE PLEASE AVOID AT ALL COSTS - With so many great, quick and efficient services available from companies like AMAZON, Rakuten/PLAY.com or EBUYER why accept anything other than excellent service!???....

This is a drop shipping company and they are no better than con men...... Please save your self the head ache and BUY from AMAZON!!!!!

By the way all those that are displeased with this company you should contact the directors directly, after some research i found who they are, they are Darren Cresswell and Ben Slater.... Email them write them do what ever but let them know how shoddy their company really is!!!!!!
1

3 years ago

review by Sam.waylander F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed my order for a Samsung camera for my girlfriends birthday on the 5th if June. The item in question was listed as in stock and cost around £280. It was cheaper than else where and they would have it with me between the 10th and the 12th of June (her birthday was the 20th).

The 12th arrived and no delivery, I logged in and it was not even listed as dispatched. I emailed them to ask what the hold up was. I was already annoyed that they hadn't bothered to tell me that there would be a delay. I received an apologetic response and was informed there was a delay (basically confirming what I had told them) and asking if I wanted a refund or if I wanted to wait. I still had a week until her birthday so I said I would wait, but could they confirm when it would arrive.

They did not get back to me to confirm when it would arrive.

A couple of days passed and the status still has not changed to dispatched. The item was still listed as in stock however on their website. I emailed again and said please tell me why it's not been delivered and when it will be delivered. I was informed that it was a hold up with their supplier, that the in stock comment was based on their information (so essentially it's in stock somewhere, not with them though) and they were expecting a delivery in 3-5 days.

Despite my direct questions they did not tell me if my item would be in that delivery, when I could expect to receive my item or if anything would be done to speed up the process (ie. next day delivery when they did receive it).

Her birthday has now passed, I still have not received my item, I still have not been told when I will recieve it, they have offered no reassurance about when it will arrive, any steps they will take to compensate me (please not store credit, I would never buy from them again) and the only reason I have not accepted their offer of a refund (yet) is because from the reviews I have now read it seems I would wait a further 30 days to recieve my money back.

As such the best case scenario is now that my girlfriend receives her gift a week late, worst case a month + late after I get my money back and buy it (at increased cost) from a reputable retailer.

I will tell anyone that will listen not to use WAE+ under any circumstances, every step of my experience has been frustrating and ultimately it has taken any joy from giving this gift.
2

3 years ago

review by Matteroftime O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order at the beginning of may they sent half my order over a month late and now two a half months later still nothing iv asked for a refund about 2 weeks ago still nothing!!! The customer service is appalling they make promises that they seem to have no intention to honour. They lie they cheat and they will scam you. This kind of trading is totally unacceptable. They really need to be shut down
1

3 years ago

review by Abrahms M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

An order was placed on the 28th of July for a Livewire Powerline AV...following the item being "In Stock"... here is the definition of "in Stock" should this company care to read...
"1. A supply accumulated for future use; a store.
2. The total merchandise kept on hand by a merchant, commercial establishment, warehouse, or manufacturer."

I received a confirmation email that detailed I would receive the item between 2nd and 5th of August.

Chased on 13th...told "oh we have had an issue with the despatch Warehouse ...item will be with you in 5 Days ..We promise...."

A follow up telephone call today and ..Yes you have guessed it .... its not in stock but on its way from the supplier... what a load of rubbish... then its not in stock then is it !!! - Nb this item has shown in stock from july to the present day.

Should a refund be requested this will be issued with in 30days, and if you make a complaint it needs to be in writing and they will respond no sooner that 28 days to your complaint...which could go on for Years ....

This company in my opinion should be banned from trading, and I have forwarded all my detailed information to the OFT .

I have just realised, the items are "competitively" priced because by the time you actually get them they are vintage stock, and the interest earned on the money received , will more than likely pay for the item time and time again..

as a previous post explained....PLEASE DO NOT use these people ...unless you have money and Time to burn... YOU HAVE BEEN WARNED

PLEASE AVAOID THIS COMPANY
1

3 years ago

review by Wurzel21 U.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a Galaxy Note 10.1 on 19th June. It was listed as in stock when I ordered and has been continously listed as in stock since.

Even though their website says they despatch most items with 2-3 working days of order, I was told it would take 10-12 working days for delivery. It did not arrive by the due date. Then I kept getting put off when I rang, with assurances that it would be sent in 5-7 working days. When it had not been despatched by 29th July, I asked for a refund, telling them that I considered them to have cancelled my order by virtue of non delivery with a reasonable timeframe.

My order is now marked as cancelled on their website, but 2 weeks later I am still waiting for any communication on the refund, letalone the actual money! I can now no longer leave any messages for their customer services through the 'my account' pages, and I get no reply to emails. Phones calls go through to a call centre in India and while they are polite, they do nothing.

I am taking this to Birmingham Trading Standards Office and will be going through the small claims court to get my money back.

Their prices appear to be good, but that's useless if they don't deliver and don't refund. I would strongly caution against using this company, who seem to treat their customers like a bank (to lend them money interest free).
1

3 years ago

review by Sarma Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

nothing but problems from the moment I placed an order in may, was told item was in stock but after weeks of nothing, (and many phone calls) I was told that they were waiting for stock to arrive, after many more weeks of waiting and still no news I decided to cancel the order. that was nearly two months ago and still have not got refund, you may think that you might save a few pounds on some items but you more than likely will never even see your order and I will never go near this so called "company" again. I have given one star because it would not let me give no stars which is what it really deserves
1

3 years ago

review by Sambam V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

WARNING, BE VERY CAREFUL, I Purchased some office scales from WAE+ office supplies, as marked in stock and waited over 2 weeks, when I telephoned the they quoted me another 10 days plus, so I cancelled my order, fine, THEN WHAT A RIDICULOUS JOB TO GET THEM TO GIVE A REFUND, THEY QUOTED 30 DAYS FOR A REFUND, Rod Farley S.M.R.S. Norfolk
2

3 years ago

review by Rfarley46522 C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Waeplus.co.uk Review

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