wallis.co.uk

3.7 / 5

wallis.co.uk

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.5

Reviews

4

Social

5

Featured

4.5

Technical

Is wallis.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Instagram account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Facebook account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

22

reviews

vs

0

AI declined reviews

0%

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Based on 1025 reviews

Smart.Reviews

3.7

22 reviews

Knoji

4.1

28 reviews

Reviews io

1.92

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Trustpilot

2.4

845 reviews

Wallis.co.uk Review

No description for this company.

Wallis.co.uk Customer Service Contacts

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Last update: Tue, Sep 7, 2021 3:03 AM

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Wallis.co.uk Reviews & Complaints (22)

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delivery 3 /5

price 5 /5

quality 3 /5

refund 2.3 /5

customer service 1.9 /5

Awful online service. Ordered an item and still not received after 2 weeks. Phoned Customer services and was spoken to extremely rudely. The item had not even been dispatched from the warehouse, and it seems was in fact out of stock! Cannot believe how rude the person on the phone was to me. Wallis definitely needs to invest in some customer service skills training for their staff. It's such a shame to read all of these terrible reviews, as up until now Wallis always appeared to be a decent reputable company. Will never use them again. Didn't even want to give them 1 star!!!!
1

1 year ago

review by Catherine sutherland

#customer service(1/5)

Bought a pair of sandals that fell apart after one wear. Emailed customer service as I had no way of returning them to a store as I live overseas and had left the country. Got responses from several different customer service reps, each giving different advice, with the last one telling me to get a quote on a letter headed paper from a cobbler to fix them. Letter headed quote, are you bloody joking?! Decided to cut my losses and accept that I would never get anything from these guys, least of all decent customer service. Another pair of flats also falling apart after a few uses.
1

1 year ago

review by F. M.

#customer service(1/5)

I suggest not to order anything fro wallis. Everyone seems to have the same problem. They say parcel has been dispatched and then days later say your money has been returned. No explanation. I suggest they need to get there act together especially other companies are struggling and closing down. If you have no customers you have no job.
1

1 year ago

review by Catherine ellis

Trying to return a parcel to wallis is terrible. Not the correct return label in the parcel to return .Hermes delivered the parcel but when looking online to return says they are not a agent for wallis even though they delivered it. Now having to return through the post office.
1

1 year ago

review by P. U.

Numerous emails regarding a returned item in March not received refund. I used to spend a lot with them but this has stopped me buying anything . Wallis are thieves keeping people's money. Trading standards needs to look into why they are not refunding returned goods .
1

1 year ago

review by M. N.

#refund(1/5)

I have sent 2 parcels back to Wallis with the labels I had to print off myself. One parcel had been acknowledged and I have received an email to say the money has been refunded but this is not the case. It is impossible to contact customer care via any communication channels. I have therefore made a more formal complaint using Resolver. This is all very disappointing and having read other peoples reviews this issue is sadly not uncommon. I am legally entitled to these refunds and should not have to resort to this.
1

1 year ago

review by Sylvia Pearse

#refund(1/5)

Absolute disgrace of a company. Lost my mum in March and had ordered something for her for the first time from Wallis tried desperately to return, as I had no way to print a returns label, no help at all from them for 3 and a half months, just completely ignored my emails. Shame on you Wallis adding misery to a very bad situation. Would never recommend this company.
1

1 year ago

review by Bernadette Whiteside

I have been told by Hermes there is an issue with my parcel delivery. No reason given!!! Tried to contact Hermes just get virtual assistant!!!! On phone just get message saying contact the supplier!!!! Tried to call Wallis but once again message no help line available but you can send an email. Can’t find email address. I had lots of problems with Wallis/Hermes during lockdown and said I would never use Wallis on line or Hermes again. Don’t know why I did this time and once again they’ve taken my money and no goods received. Got all the hassle I had last time and can already feel stressed about it. Message to self and others DONT ORDER ON-LINE FROM WALLIS AGAIN. Wallis mail order and Hermes have not got a clue about Customer Service it simply does not exist.
1

1 year ago

review by Y. G.

#delivery(1/5) #customer service(1/5)

No delivery and poor customer service I made my order and received notice my delivery was on its way 13/07 so I checked my tracking to see my order had already been delivered...? Err..no it wasn’t - the online DPD bot was less than useless just kept saying my parcel was delivered- so I contact Wallis customer service and they asked for 48 hrs to sort and then a further 48 hrs for courier to respond that was on Monday (5 days ago) I am still chasing them for a reply regarding refund....my advice....don’t buy from Wallis online the system is apt enough to take your money but falls down if something goes wrong .... a customer of Wallis for 25 years but definitely not going be now
1

1 year ago

review by Y. M.

#delivery(1/5) #refund(1/5) #customer service(1/5)

Worst experience ever had to fight to get my refund took 6 weeks luckily I paid through paypal Wallis said stop your claim with paypal i said no way luckily I didn't so they had to refund will never use Wallis again
3

1 year ago

review by Bildes Lawley

#refund(3/5)

I have been waiting for a £40 credit to be paid to me for nearly a month. When I looked at the customer services number, costs start at £6 with £3 something for every minute spent on the phone. How the hell are you supposed to get your money back?
3

1 year ago

review by Deleted User

#customer service(3/5)

I ordered two items online one was fine the other was bad quality so I returned it two weeks ago but haven’t received refund yet . On a positive note I called Wallis in Dunlaoghaire Dublin ( when I couldn’t get through to the on their Uk line ) and a very nice girl called Jessica really went out of her way to help me both by calling me back with information and sending me an email . Hopefully I’ll get my money back soon and I also hope that Wallis will continue to employ helpful staff like Jessica
3

1 year ago

review by Deleted User

#quality(3/5) #refund(3/5)

I received the wrong item in my delivery and had to return it then had to call 3 times to be told I would get a gift card emailed across which to this day hasn’t happened. No Manager to speak to so the poor person in the call centre gets the brunt of it. Worse retailer I have dealt with online won’t be using again.
3

1 year ago

review by Debbie G.

#delivery(3/5)

terrible service on phone 40 mins still not spoke to anyinone 18 days still no refund no wobder stofes are gojng bust
3

1 year ago

review by Pamela Bradbury

#refund(3/5)

Terrible been waiting for a refund since 7th December for goods returned through courier. Lost count of number of calls.and emails.they keep promising refund and as yet not received!
3

1 year ago

review by V. F.

#refund(3/5)

I have had a Wallis Card for several years and never had an issue until my latest order was returned in time but not credited to my account for a month. I have been charged interest on my account and they will not refund this as they say they have done nothing wrong, however this was their warehouse issue and not mine.
3

1 year ago

review by Eileen Donaghey

#refund(3/5)

Ordered dress 4 days ago and confirmation received that it will be deivered tomorrow. Received email this afternoon that order cancelled as item out of stock - joke or what!
3

1 year ago

review by Macca W.

Quick delivery and the coat I bought was just right for the winter months
5

1 year ago

review by Rhian Davies

#delivery(5/5)

Took payment for cart on Black Friday dispatched 29th according to email, lost on the 6th December won't honour sale with replacement no customer service email and you have to wait hours on phone line to contact them, so no goods and lost money in my account
3

1 year ago

review by Steve U.

#customer service(3/5)

Purchased a coat on the 29th November and it still hasn't been dispatched trying to get in touch with wallis is appalling with no response form e mails and waiting over half an hour a time on the customer service line, to been then told you will get a call back from advisor, this company is reviewed on trust pilot read them, Wallis is from the Arcadia group also also own top shop Dorothy Perkins burtons etc, please advise if you purchase online with Wallis the after sale is terrible
3

1 year ago

review by Stee P.

#customer service(3/5)

Wallis.co.uk Review

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