Watco

3.7 / 5

Watco

3.7 Average
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3.7 / 5

Trust Score

3.9

Reviews

1

Social

5

Featured

4.5

Technical

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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

30

reviews

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0

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0%

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Based on 552 reviews

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3.7

30 reviews

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5

511 reviews

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3.5

11 reviews

Watco.co.uk Review

UK based manufacturers of industrial floor coatings repair materials and anti-slip products designed for floors steps and ramps

Watco.co.uk Customer Service Contacts

No contact details for this company.

Last update: Sat, Aug 20, 2022 3:00 AM

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Watco.co.uk Reviews & Complaints (30)

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delivery 3.9 /5

price 5 /5

quality

customer service 3 /5

on-time

A little dissatisfied with the service, the goods arrived later than paid for which meant builder was hanging around.
4

3 years ago

review by Elizabeth Powling

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Unfortunately the courier damaged the first shipment but I did receive a call. This was inconvenient because my neighbour had to take it in.
4

3 years ago

review by Mike Aylen

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

After paying for next day delivery amd then waiting three days for our delivery we weren’t impressed. I spoke to someone on the phone who apologised and said they’d refund me the money for the delivery charge as it was very expensive and he couldn’t see any valid reason as to why it wasn’t sent to us. The refund never happened. I don’t have time to be sat on the phone on hold trying to get my money back when I have already spoken to a man about exactly that. He was friendly and professional but just didn’t do what he said he was going to do. Very frustrating.
4

3 years ago

review by Charlotte Pullum

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The communications with the advisor was 5*,he was extremely helpful and went out of his way to help.
5

3 years ago

review by N. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was very impressed with the staff that delt with my perchase i will definetly be using your company in future.
5

3 years ago

review by Robert Kirby

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Followed the instruction , but it did not work as described, it supposed to become smooth after mixing, still didn't become smooth or grey even after 20 minute of good mixing . .
2

3 years ago

review by Amjad Butt

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very prompt delivery (2 working days), trouble free on line ordering and a discount voucher for a second order. Terrific.
5

3 years ago

review by John Crabb

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Delivered on time and it only took a couple of days to arrive I have used their products over a number of years and found them easy to use with no fuss.
5

3 years ago

review by David Bashford

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

great services and the order got here the next day just awaiting a day for when I can use it .We have used this stuff before and it worked ok
5

3 years ago

review by I. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent product excellent service delivered within three days would recommend them.
5

3 years ago

review by Gary Penning

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The product was great; however delivery of the item took 7 days despite express shipping. I did get a Watco initiated rebate from Watco. In addition, emails of credit note and invoice was very useful and professional.
4

3 years ago

review by Davis Boudreau

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I made a large order 50% of which I was told weeks later once I enquired was out of stock. The whole order had been put on hold without my being told. When the first half of the order finally arrived it was ridiculously over packaged and delivered on a wooden pallet. Not sure I would use them again.
1

3 years ago

review by Roger Odonnell

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Never have a full stock anymore and often send incomplete orders, I have used watco for many years unfortunately over the last year they have got progressively worst. I now have found other suppliers which are more reliable.
2

3 years ago

review by Barry Nokes

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

first of all, I ordered two different products...the first arrived in a speedy time, the second product didn't arrive until several days later ?.

It turned out that the courier driver had not bothered to hand the item to anybody and it subsequently got lost in the ether!.

Watco's help desk could not have been more helpful, they quickly organised a replacement...and to my surprise, the replacement item was delivered inside of 24hrs??!.

The products themselves did exactly what it said on the label...in my opinion a first class outfit and I will definitely use them in the future for sure!!.

Its a shame that some courier services let these suppliers down ?.

Many thanks...Dave M
5

3 years ago

review by Dave Morris

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had to wait almost 2 weeks for the order, even though it said 3-4 days. When it eventually arrived, the wrong colour paint was delivered (I ordered sandstone, I got light grey). There wasn’t enough time to send it back and get a replacement (because it longer to arrive than expected), so I had to use it.
1

3 years ago

review by B. B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

In the last 2 orders placed i have been declined next day delivery on orders over £800 due to being situated on the Isle of Wight.
this in its self is fair enough and fully understood.
i was then quoted a maximum of 5 working days from placement of order for delivery of parts.
Order 1 took 7 days from date of order placement.
Order 2 took 9 days from date of order placement
in this time we were having to pay a contractor a daily rate with no materials to carry out his work.
2

3 years ago

review by Richard Murthwaite

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

First class service and first class goods.
5

3 years ago

review by A. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have bought from Watco before and have always found their products and prices to be first class. Any technical problems are always handled efficiently by the support department. Great company!
5

3 years ago

review by Paul Clegg

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was provided with excellent service by your rep Michael Cross he has helped me look at the options open to the client. we are planning to use a number of the products he recommended for repair work to the unit we are refurbishing.
5

3 years ago

review by Nick Jordan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered some concrete hardener for my garage floor on the advise of one of sales team. The product was delivered faster than expected and it was so easy to apply and did exactly what I wanted it to do. Excellent service, Excellent product.
5

3 years ago

review by Catherine Whitehead

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Watco.co.uk Review

UK based manufacturers of industrial floor coatings repair materials and anti-slip products designed for floors steps and ramps

Watco.co.uk Customer Service Contacts

No contact details for this company.

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