whatonearthcatalog.com

TERRIBLE CUSTOMER SERVICE

I ordered a series of Christmas gifts for various people, and had the items shipped to New York ahead of my arrival (I live in Florida) for the holidays. I placed the order more than 2 weeks out, and received TWO emails confirming that my order had been processed and shipped. I did not receive any other communication from the company other than a barrage of emails trying to get me to order more stuff. I arrived in New York on Christmas Eve, and opened the boxes that had arrived from WOE to wrap the gifts before Christmas Day. Upon opening the boxes, I found that one of the items, a fleece blanket for my mother, which I had been told had been shipped, was not present. And the included packing slip also said that the item had been included, except that someone crossed it out with a red pen and attached a note apologizing for the item being discontinued, and promising a refund to follow. Seeing as it was almost midnight on Christmas Eve, I had no gift to give to my aging mother on Christmas morning. I sent an email on Christmas Day asking for an explanation and a refund, and did not hear anything back until several days later. I had to tell them what items were missing, because apparently whoever used the red pen to adjust the packing slip didn’t keep good records, and was told a refund had been posted. Here we are almost a week later, and no refund yet! I have asked to be removed from their email list, and yet I continue to be spammed with more emails from them.

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