willesdenbathrooms.co.uk

3.2 / 5

willesdenbathrooms.co.uk

3.2 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.2 / 5

Trust Score

2.7

Reviews

3

Social

3

Featured

4.5

Technical

Is willesdenbathrooms.co.uk legit?

  • Several trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

12

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 262 reviews

Smart.Reviews

3.2

12 reviews

Trustpilot

3.4

250 reviews

Willesdenbathrooms.co.uk Review

No description for this company.

Willesdenbathrooms.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Oct 19, 2021 12:44 AM

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Willesdenbathrooms.co.uk Reviews & Complaints (12)

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delivery 1.4 /5

price 1 /5

refund 1 /5

customer service 1.7 /5

Please do not use - placed an order and requested a cancellation on the same day. The company still sent the item out, refused to refund the delivery charge even though they have confirmed that they received my cancellation request before the order had been dispatched. The lady on the phone Parv has the worst telephone manner of anyone that I have ever spoken to, she was extremely rude, she can’t understand that as a customer I have not done anything wrong, the company are at fault for sending a cancelled item and are now charging me for their own error - absolutely disgusted and definatley won’t be using again and won’t be recommending to anyone.
1

1 year ago

review by HHdal

#delivery(1/5) #refund(1/5)

They didn't have the items I ordered in stock but rather than let me know, they decided to wait until they arrived. Had i not called this would have delayed my installation. Several calls over the week to request part delivery resulted in a request for order cancellation. Also their eBay prices are a lot lower than their own site prices. Poor customer service bit at least the refund was done quickly.
1

1 year ago

review by X. F.

#delivery(1/5) #price(1/5) #refund(1/5) #customer service(1/5)

Avoid. Of the 4 toilets I have purchased with them, three became defective or altogether broken in less than 6 months of use. I may have been unlucky with the batch of products, but adding insult to injury, the customer service is terrible. I've been trying to have the defective items replaced for 4 months now. More than 30 emails have been exchanged so far (although many of them simply went unanswered). It's been weeks since I sent the pictures and videos of the defective items they have requested (a number of them!) but the technical team is still apparently incapable of - or unwilling to - reach a conclusion. I'll keep trying. And spreading the word. But if you still have the chance, go somewhere else
1

1 year ago

review by Luiz Motta

#customer service(1/5)

Dont touch these guys with a bargepole! Payed for next day delivery n nothing yet 11 days later. Still no tracking number just an email lie on delivery slot that wasn't real. The business is not real. Please avoid these scammers. Attempting to guy my money back but no one ever answers their fone.
1

1 year ago

review by Amanda Rotherham

#delivery(1/5)

Fast delivery of mixer tap. Fine, but wrong style. Tried to contact on phone line but never any answer. Tried email but no response. This was over 5 days. Eventually fitted the wrong style tap because kitchen needed a tap. This item was £10 cheaper than the one I paid for.... oh well, should have read the reviews on this site!
1

1 year ago

review by Jeff Morgan

#delivery(1/5)

Ordered a thermostatic shower and the compression nut is too small for the pipe. Sent them video. Four weeks on still no part received. Constantly fobbed off. The shower has been fitted and new tiles also fitted but plumber cannot complete job and has now gone on another job. Will be taking legal action for replacement and tiles etc.
2

1 year ago

review by J and C cook

I'll join the list of disgruntled customers. The shower mixer tap failed. On enquiring about taking up the refund I was asked to provide pictures and a video of the tap. When I'd jumped through what felt like unnecessary hoops I checked online to see many other poor reviews regarding the returns policy of this company. Willesden bathrooms have now gone quiet and I've organised a replacement myself.
1

1 year ago

review by Christopher Moss

#refund(1/5)

Wish I’d read the reviews! It seems I have the same problem with this company - a faulty shower that needs replacing, I can’t get through to speak to anyone, only via email. So far it’s taken two weeks to get a response from them and when I can clearly show by video our broken shower, they come back with a response of “have you tried cleaning the filter?” It’s not the filter that’s done this!! It’s a faulty thermostat tap!! I still cannot get a response from them via email. Any other reputable company would have this sorted and replaced in one phonecall, but not this company. Whoever is running it is clearly a cowboy and needs reporting!! The annoying thing now is I can see I will probably have to buy a replacement shower from somewhere else, when I should be able to have this broken one replaced for free under warranty terms and conditions. Avoid this company at all cost!!!!
1

1 year ago

review by J. P.

Our experience is typical of many other unfortunate shoppers of Willesden Bathrooms. We began on 3rd September over several days, with three long, unanswered calls eventually diverted to an answering service which wouldn’t allow messages to be left. This was followed by an email which requested photographic evidence of the fault. Our completed response including name of company which installed the item, the asked for photographic evidence began a circle of emails asking for the same information to be submitted again, which we did. To break the cycle, we asked if Willesden would seriously address our issue. A series of repeated emails bounced back. At this point we assumed they had blocked any further communication we were attempting to send to them. We strongly recommend you choose another company for your bathroom requirements.
1

1 year ago

review by Dr & Mrs C

Lies / lies / lies I have been purchased goods worth more than £3000 Once the amount paid the keep ignoring my e-mails I have been try to call them no answer I was waiting for more than a week for delivery to come Notting arrived they are fruad / scum stay away from them basically that are professional tehives
3

1 year ago

review by Sadie R.

#delivery(3/5)

Poor customer service, Karin, is the one that needs the sack! Very untrustworthy
3

1 year ago

review by Deleted User

#customer service(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Willesdenbathrooms.co.uk Review

No description for this company.

Willesdenbathrooms.co.uk Customer Service Contacts

No contact details for this company.

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