WM James

4 / 5

WM James

4 Great
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4 / 5

Trust Score

3.7

Reviews

3

Social

5

Featured

4.5

Technical

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Reviews Analysis

23

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0

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0%

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Based on 38 reviews

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4

23 reviews

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15 reviews

Wmjames.co.uk Review

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Last update: Wed, Mar 9, 2022 3:49 AM

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Wmjames.co.uk Reviews & Complaints (23)

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delivery 4 /5

price

quality 5 /5

customer service 5 /5

on-time

The promised Allen key didn't come & the delivery man only delivered half our order at first & had to come back an hour later after we phoned WM James
4

3 years ago

review by F. X.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

its most unusual now days to have a supplier that is prepared to cut to size and supply exactly what is needed.
5

3 years ago

review by U. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Reasonably happy with the product BUT the bolts used in the door fastenings went rusty after 3 days in the open air. Would it be too much effort to use rustproof bolts?
4

3 years ago

review by Y. H.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

i had to phone up to find out where my order was after several weeks of waiting and they had misplaced the order even though it was over £300 worth. This delay nearly caused me to loose my entire fruit crop to the birds.
1

3 years ago

review by L. X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

About 5 years ago WMJames treated me very fairly when there was a mishap with a fruit cage i bought from them. This has continued for me to regard them as an excellent outfit.
5

3 years ago

review by E. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have ordered several parts for an inherited fruit cage over the last few months & they have been particularly helpful in assisting me to identify the parts needed & always a speedy service
5

3 years ago

review by B. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Good, efficient service and have provided a replacement pole following damage due to careless lawn mower driver!
5

3 years ago

review by F. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered two quite large, custom-sized insect nets to cover brassicas. The order came through very easily. The nets were ordered on May 7th, I got an e-mail acknowledgement straight away, and they arrived on May 15th -- well within what was advised for the delivery window. Packaging was excellent. The nets are excellent quality -- very strong!

The only thing I missed was an e-mail advising of the delivery date, and preferably a parcel-tracking facility.
5

3 years ago

review by Martin Adams

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Product ordered was out of stock but a polite phone call from William James offering an in stock alternative was delivered within 24 hours. Thats service.
4

3 years ago

review by B. L.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Delivery was promised for Friday 11th May but when I enquired on Friday if it the cage was on its way it hadn't been despatched.
When it arrived on Saturday 1 part was missing and 2 parts were the wrong size.
The missing part and 2 correct parts were delivered the following Tuesday.
When we erected the cage the roof net was too small.
A replacement net was delivered the following day.
Dave Collins, the sales manager, was extremely helpful in arranging the replacements. If it hadn't been for his help I would have rated WMJ as 1 star.
2

3 years ago

review by C. Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered one day, it all arrived the next day. Perfect firm to buy from.
5

3 years ago

review by Sian M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Knowing I would be away, I spoke to W M James and arranged for my order, a fruit cage, to be delivered when I returned, on Friday, 8 June. It was delivered on Monday, 4 June. Fortunately, my neighbour was at home and kindly took delivery.

It was discovered when erecting the fruit cage that one part was defective and another was missing. This was corrected quickly, but delayed the completion of the task.
2

3 years ago

review by Jeffrey L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I think there's a fundamental flaw in the design of the steel fruit cage.Where the door stands the upper rail comprises 2 one metre lengths. There isn't any horizontal bracing bar to stop the vertical post flopping about. I complained on the phone about this and was promptly supplied at no cost with a 1 metre bracing bar. This has worked well so I am satisfied. However I am amazed that you weren't aware of this problem especially as I believe you offer an erection service. It should have been provided for in the original design. Very happy with the cage now, however.
4

3 years ago

review by Guest Mike

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The fruit cage wasn't delivered until 2.5 weeks after I had ordered it, which was a lot longer than suggested on the website. I phoned in the end to find out when to expect it. If there was a reason for the delay, WMJames should have contacted me to explain.
The goods were well packaged when they arrived and the delivery man was courteous and helpful.
1

3 years ago

review by Guest P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Great customer service, using historical data on your database enabled you to provide he exact products I needed to match what I had purchased in the past
5

3 years ago

review by A. U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Originally sent the wrong cage and then when they did send the right one I was left with the wrong instructions.
2

3 years ago

review by R. F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Courier delivered only 6 of 8 items at first attempt (Friday). The next day (Saturday) a further single pack was delivered and I myself had to point out that one pack was still missing. It remains to be seen if the missing item, uprights for veg cage I believe, will turn up today (Monday).
2

3 years ago

review by John Tibbs

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This is the second time I have bought a fruit cage from William James & Co. I was extremely pleased with the first one and would recommend (and have done) any of my friends and acquaintances to buy from this Company. I have not opened the packages yet to build my second one, but am sure that, when I do, it will be as easy to construct as the first one, and I shall be just as pleased with it.
5

3 years ago

review by Jennifer Jean

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had to contact the company after 12 days as the order had been missed. When it arrived it was 7 metres by 3 feet wide instead of 3 metres. Kerry Foote was very helpful and arranged a replacement.
2

3 years ago

review by C. E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very little communication about order or when it would arrive (it arrived while we were away and was left on the driveway)

Instructions for fruit cage were just about OK but could have more explanation about the 2 smaller roof bars which were for the area of the door and the fitting of the top net
2

3 years ago

review by Mark A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Wmjames.co.uk Review

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