Xmasdirect

4.3 / 5

Xmasdirect

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

4.4

Reviews

3

Social

5

Featured

4.5

Technical

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
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  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
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Reviews Analysis

29

reviews

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0

AI declined reviews

0%

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Based on 56 reviews

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Xmasdirect.co.uk Review

Christmas tree lights Fairy Lights Xmas decorations LED string lights and Christmas trees from Xmas Direct your one stop shop for indoor and outdoor lighting

Xmasdirect.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:49 AM

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Xmasdirect.co.uk Reviews & Complaints (29)

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delivery 4.7 /5

price 4.7 /5

quality 4.6 /5

customer service 4.6 /5

on-time 4.7 /5

Awful, cheap products that broke within a couple of weeks of using them. Terrible customer service who refused to refund or replace. Utter waste of money.
1

2 years ago

review by LaurenceIrvine

#delivery(4/5) #price(3/5) #quality(1/5) #customer service(1/5) #on-time(3/5)

Good service and excellent delivery time keeping me informed of delivering time 10/10
5

3 years ago

review by Paul Traynor

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We, and the local community, have been so pleased with the LED festoon lights we bought from Xmas Direct last year and the soft lighting that illuminates the church makes it look so pretty.

Xmas Direct have such a great range of products and it is doubly important that this is mirrored by their excellent service, advice and support. Extremely happy and would recommend Xmas Direct to others without hesitation.
5

3 years ago

review by Mrs Helen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Their Christmas lights last and last and...We keep our white lights up all year.
For only one bulb to have gone in a couple of years is very good!
The replacement packs arrived promptly.
Some manufacturers change the product so any replacement bulbs don't fit, but you haven't done that.
5

3 years ago

review by Mr Philip

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

quick efficient delivery - I bought a half xmas tree for the wall and a xmas wreath decent quality happy with my purchase
5

3 years ago

review by Mrs Janet

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Despatched ordered items very quickly - received in about 3 days.
5

3 years ago

review by N. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Your service is ok but you should be honest with a customer like myself - scrolling through 'spare bulbs' - completely unaware that there are different diameters of the actual screw bit - 'they' all look the same, but then find out when yours don't fit, there are 10mm, 12mm diameters etc. It's impossible to spot that from a picture on the screen.
Nowhere did I see a beware signal that yours are subtly different. you then waste time, lose £3 on the refund and £3 on the postage on a £15 transaction.
2

3 years ago

review by Mr Henry

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was pleased that I was able to buy replacement bulbs for Christmas lights that were purchased from them a few years ago, so that I did not have to buy a new set of lights. The website is very easy to use and the order arrived very promptly before Christmas.
5

3 years ago

review by B. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Exactly as described easy to install works of 12v car battery perfect for the garden
5

3 years ago

review by Z. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought some outdoor lights before Xmas (easy transaction) and saw they has a sale recently, so looked for an extension set which the original ones would take. Couldn't immediately find what I wanted, but an email to the company sorted it out and made the purchase run smoothly
5

3 years ago

review by Mr Bernard

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered some festoon garden lights , the lights are good quality but I asked for the 12v with the battery lead ! They came with the plug so I called and had to pay another £17 for the lead where as on the website it said it came with this !
2

3 years ago

review by Jay C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I would unhesitatingly turn to Xmas Direct again in future. Customer service which could teach a few retail giants a lesson.
5

3 years ago

review by Z. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have a long length of outdoor lights we use at Christmas 19 bulbs were out at the end of 2019 my husband thought there may be a fault somewhere, he phoned for advice which was helpful. He needed to change all of the bulbs !!! Ordered replacements which arrived 48 hours later .
Always had great service
5

3 years ago

review by N. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I received my order in 2 day's (to Ireland) and it was well wra6and protected. The outdoor lighting set worked perfectly. Excellent service with regular updates
5

3 years ago

review by Declan Fox

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had a question, answered within 12 hours, placed an order, arrived 2 days later. Great!
5

3 years ago

review by B. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered 4 x 5 metre warm white cluster lights for Xmas to light up the front of the house and they looked great. Unfortunately one 5m section had a number of bulbs fail, but they were replaced as soon as I informed Xmas Direct. Customer care excellent.
5

3 years ago

review by P. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Xmas Direct was very helpful in finding spare bulbs for our very old Xmas Decoration as we’d had no luck finding some on our own. The lady on the telephone was very accommodating, plus the delivery was very prompt and even better, was without charge. Great supplier, spot on.
5

3 years ago

review by Michael Lester

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used xmas direct before and always find whoever answers the phone to any query, very polite, friendly and knowledgeable about all their products.
5

3 years ago

review by Z. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First class-I would buy from Xmas Direct again without a second thought.
5

3 years ago

review by Y. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been dealing with Xmas Direct for the past six years & they are always consistent and extremely willing to ensure the customer experience is a good one. Highly recommend dealing with them.
5

3 years ago

review by John Woolley

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Xmasdirect.co.uk Review

Christmas tree lights Fairy Lights Xmas decorations LED string lights and Christmas trees from Xmas Direct your one stop shop for indoor and outdoor lighting

Xmasdirect.co.uk Customer Service Contacts

No contact details for this company.

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