zurich.com.au

I have had multiple contact with Zurich over the last month trying to cancel my policy. I have cancelled my payments through the bank (after contacting Zurich), have sent them a formal letter requesting cancellation with all information they required. I have since received a bill for this month's premium (as the direct debit didn't work) and cannot get confirmation from anyone that the policy has been cancelled. Not very impressed, I'm definitely not regretting moving to another insurer if this is how they handle cancellations.

I applied online through CUA and was redirected to Zurich.

Online application was easy.
Had one follow up phone call to clarify on medications in the past 5 years.
Received a information review letter in the mail a few days later.

I receive a 6 monthly premium notice for $185,220 life insurance, they want a total of A$541.17.
I ring customer service and ask for quote to decrease to $150,000 - they unable to do over telephone so they post me a quote - $629.66 for 6 month premium for $150,000 life insurance?? I ask why it is so very overly priced and had they forgotten I am non smoker since January 2004, I remembered filling out form some time ago, the customer service lady's response was that claim was refused back in 2007 - who are Zurich and what do they stand for??????

To All Aussie Battlers - Please dont get caught up with zurich insurance

I have had Protection Plus Life Insurance for a number of years. Admittedly set and forget. The Annual Renewal arrived this week. The Premiums have become higher each year so this time decided to do a Market Comparison. Interestingly a rate came up for zurich with the same policy name and amounts but with the Monthly Premium $40 per month cheaper. I called zurich to enquire and was told it was a different product even though it had the same name and same features. i was twice put on hold and transferred to another team member including the person handling online products. Each time i was told about a different product with a different name and a different Premium. But They all provided the same cover and were all still more expensive than the online "comparison offer' I had to go a that point but organised for yet another person to call me another day. After relaying the whole story, much abbreviated here, I managed to get them to send their best quote by email. The best offered was a 5% discount on my premium, still $40 more than the comparison rated for the same policy name Protection Plus that was offered online. If it's this difficult to gain any sort of service when trying to obtain a quote for an existing long term customer, then it is difficult to have any confidence that when the time comes for a claim, that it would be an easy process. i'll be moving on.

We found that this business has an active Facebook page with 908167 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.