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Construction & Maintenance
Construction & Maintenance Top rated businesses in the Construction & Maintenance category
1 Review
3.3 SmartReviews Score
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The webite looks quite promising and they claim items are in stock however once you have paid you are then left waiting and chasing them for confirmations. Order placed Tuesday, following Monday no feedback whatsover despite stating the order is URGENT in the order notes. When you finally cancel the order because they don't reply you then get a nasty email saying they can take up to a week to process orders and indefinite delays beyond the week to suit their needs. The owner even complains that I am wasting his time by cancelling the delayed order. This is not the way you do e-commerce. If you envisage any delays beyond 24-48 hours then you communicate with your customer because good customer care generates customer re-tension and their good reviews bring in further new customers. My advise to other customers, go to Brico Depot instead because the KIngfisher Group (B&Q, Screwfix, Brico Depot) built their success on good customer service.
Bad
6 months ago
1 Review
2.5 SmartReviews Score
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3.3 SmartReviews Score
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2.6 SmartReviews Score
steelleads.us
Recent Reviews