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6 Reviews
3.7 SmartReviews Score
Recent Reviews
Do NOT buy from this company...ordered a grip on April 22nd and I have been waiting on it. Checked shipping and now I find out it MIGHT get here by May 1st?? From Ohio to Chicago in 9 days? I could have walked there and back in less time. Then when I called a condescending CS rep said sorry, you can send it back but I have to pay for shipping??? Send it back??? I HAVEN'T received it yet!!! STAY AWAY
Poor
3 years ago
I ordered 3 shafts and ferrel to be shipped to south africa, paid a huge amount for the taxes and ups speedy delivery, after 3 weeks I began to enquire, ( apple products and porsche design items. take maximum 7 days from date of order to deliver to my doorstep ) ups -i parcel came up with the one lame excuse after the other, even/tually they are not responding to any enquiries, needless to say the order has not arrived , 7 weeks after the order... I contacted golfworks for a refund of my monies, due to non delivery... they didn’t even respond. In short you place an order, pay for it and they simply don’t deliver it. Seems to me they simply steal the money . STAY AWAY PLEASE
Poor
3 years ago
6 Reviews
3.6 SmartReviews Score
Recent Reviews
I have ordered from Blade Matrix at least 5 times over the past 6 or 7 years. I have always been treated in the highest regard a customer could ask. There is always the posibility of problems from customs when ordering to Canada, but never from Blade Matrix. The prices are always the best or matched, the service is the best and unmatched. If quality products, fast service, honest upfront business practices and outstanding customer service are important to you, order from Blade Matrix. T.G...N.S. Can.
Excellent
3 years ago
I contacted the seller via email to see if the item was available, and placed the order on Monday. Today is Weds and the item arrived in great shape. The guy was courteous and has great prices. Reading some of the other responses I'd like to point out that it would be good for everyone to remember that spam filters and the like can block your email as well so if someone doesn't respond to you, try using another email address(gmail instead of yahoo, or whatever) to send from.
Excellent
3 years ago
31 Reviews
4 SmartReviews Score
Recent Reviews
I was shopping around for Garmin Livescope System. I saw that GPScity listed the item will be in stock on April 25th, 2022. I was suspicious of the in stock date. Every other sites had this item in backorder, or earliest in stock date was May 2nd. But due to the timing of my first trip with my family, I took a risk and cancelled my pre-order from BassPro and placed an order with GPScity. On April 25th, I contacted GPScity regarding the status of my order via online support chat. The representative (Joey) said the item is currently not available until mid May. GPScity apparently didn't update their website. How convenient for them to make such mistakes? I fell for their trap. I ended up losing my place that I cancelled my pre-order and would not able to get the item I wanted in time for my trip. Buyers, please becareful of this GPScity. Don't trust this website. And definitely do not cancel your orders from elsewhere to purchase your item from this site.
Bad
1 year ago
just bought a RV Garmin GPS -- delivered in three days. at a great price. GPS City offers military discounts. Shoot them an email and they are more than willing to work with you. Tremendous experience -- you now have a customer for life! Thank you GPS City!!
Excellent
3 years ago
3 Reviews
2.5 SmartReviews Score
Recent Reviews
Today is July 19th, i ordered an item from Wicked Cool Stuff on July 9th, i do a lot of shopping using the Web, and have seen this kind of crap before, as of today i have herd Nothiing from this company as far as shipping is concerned, i have tried everything i know too try and contact them, no luck, as a matter of fact, there is "NO" way to contact them, as i said i have been down this road before with scam people selling on the internet, they will wait until the end of the month THEN grab their money out of my your account and that will be the last you will see of them, DO "NOT" PLACE AN ORDER WITH WICKED COOL STUFF,.......THEY WILL TAKE YOUR MONEY AND RUN
Poor
3 years ago
Placed an order 4-24-2020. It's now 6-4-2020 and the only thing they did was take my payment. Have tried countless times to email their customer service but email doesn't go through. A day or two later I get a notice unable to deliver. No phone to contact them. DO NOT ORDER FROM THEM UNLESS YOU HAVE $ to waste. I've done many many online orders and have never run across such an awful site. Run away!
Bad
3 years ago
1 Review
3.6 SmartReviews Score
Recent Reviews
Had terrible experience with this seller, ordered a textbook, paid over $100 for it, was sent a taped-up annotated instructor's edition. Had to return the book, pay the return shipping myself, and struggled with them to get my refund. Will never do business with them again.
Poor
3 years ago
31 Reviews
3.6 SmartReviews Score
Recent Reviews
Will never purchase anything from this retailer again. Used to use Canada Post as a carrier where you could safely pick up delivered parcels. The courier they use do not follow delivery instructions and do not even knock on the door when you are home but send an e mail 2 hours later with a photo saying your package was delivered. During that 2 hour span someone stole both packages. Have called 3 times to Customer Service (last one out of Africa) before I finally spoke a Customer Service Agent who did not cut me off as a result of the language barrier. Sad what has become of this once great retailer.
Bad
1 year ago
This is a review about the Kluft mattress bought from the Bay on Aug 2017. This is an awareness of this mattress if you want to buy a new mattress and boxspring please go ahead and buy Kluft from the Bay. If not avoid Kluft and avoid buying from the Bay completely. I bought my mattress on Aug 2017 from the downtown Bay on their big bay day sales - the original price of the mattress was over $6000 (King size) and each box spring was $1200. The warranty is for 10 years. I do understand that things don’t last for 10 years…but I was expecting to get at least 5 years out of my mattress…I just got 2 years out of it. The salesman at the Bay insisted that if we don’t buy the box spring, the warranty would be void. So I called up the Bay to tell them that someone needs to come and look at my mattress because it has sunk on both sides but one side has sunk really low. So after 2 weeks of sending them the pictures and answering all their questions and going back and forth, they finally send out a mattress technician on Sept 23, 2019. He came and did say that mattresses should not sink so low in 2 years on one side. I also explained that in the centre of the mattress it is a lot higher than the side I sleep on. The tech took all the information and checked everything and he did agree that there was an issue with the mattress and would let the bay know. I got a phone call from the bay the very next day and they told me that however much the mattress had sunk, it was within the manufacturer’s specification so they couldn’t do anything. They said they couldn’t do anything for us for the next 6 months and only after that they would be able to send another tech to revisit the issue. I spoke to the customer service department and the returns and exchange department, I also spoke to the manager and I explained everything in detail saying that as the night goes on, the mattress keeps sinking and my neck and back hurt. I also explained that I wake up early in the morning so when the tech came at noon, the mattress had again come up. At this point the manager said instead of 6 months, we can come in 3 months to see as a favour to me to send out another tech. I told him if I sleep on the mattress for another 3 months my back is going to be very sore. He said that he couldn’t do anything for me unfortunately since again it was within the manufacturer’s specifications. So everyone do not ever buy a mattress from the Bay. They were very prompt in letting me know that they couldn’t do anything about it. I have to say the Bay is going down in quality and service and their products. Especially stay away from the Kluft brand - they have the big price but the quality is rubbish.
Poor
3 years ago
6 Reviews
4.2 SmartReviews Score
Recent Reviews
I'd give them 5 stars, but took 1 away for sending me the wrong order. I ordered a shirt, tie, and slacks. I got the shirt, tie, and the craziest-looking shorts I've ever seen; in a size way too big. I sent an email and didn't hear back, so I got in a chat session with Justin. He and I laughed about this, because I was able to upload the pic of these shorts, which I will provide. Because the warehouse completely screwed the pooch, he's ordering me the slacks and over night'ing them to me. Now, THAT'S what I call good customer service. No fuss, no hassle. They do need to do something about their email system that doesn't respond. I typically don't like chat sessions, am not normally up this time of day, and they beat phone calls where customer/technical support gets away with saying any ole' thing in your ear. Thank you, Justin; it was great doing business with YOU!
Great
3 years ago
This is part of my ongoing "Hall of Fame" reviews. I include Brooks Brothers, as it once epitomized the easy going elegance of the clothing worn by the American gentleman. Its styles were classic ... and its fabrics were pure and natural. In its day, never did it cave to the whims of fashion fads or whimsy. Now their clothing is manufactured off shore ... their cuts are skimpy ... and they bow to synthetic fibers. This downturn bothers me terribly. The women's line is atrocious. B2, you were once an American icon ... a staple for the well-born American family. Why oh why did you cave in??? ... boo hoo hoo. Three common stars for you !!!
Bad
3 years ago
30 Reviews
4 SmartReviews Score
Recent Reviews
I was a frequent customer with Memory Express for all my computer needs, and recently purchased quite a few items from the store in in Edmonton North - 13629 - St. Albert Trail, but had a very bad experience with the customer service there. The guys at the customer service here are not professional at all, and instead of trying to help you, will only try to get rid of you in any way they can. I had a small problem with my motherboard and was trying to get some advice in solving it, (HDMI wasn't working) instead of try to help, he just kept chasing me away, refusing to say anything unless I bring the computer in front of him to see it not working. I think the loser assumed I wanted my money back or something, while I just needed some help fixing it. It turned out to be a jumper setting which took me another few days to figure out. Unfortunately I had to go in a second time since my mail in rebate was rejected. Apparently the rebate that was posted in Memory ex. website was applicable to another store. So ME claims the manufacture made a mistake by giving them a wrong code and the manufacture claims that ME made a mistake by posting the wrong info. So I don't get any rebate back. And this time another really adamant guy in the same store customer service, when I tell him this, all he does is printout the rebate and tells me to don't depend on mail in rebate, that's it. These guys don't give a damn about the customer at all, I think the management has to really give their staff some customer service training, and get rid of some of there stone faced losers.
Poor
3 years ago
When we were planning to buy graphic card during boxing week of 2019 and went to memory express, Calgary south location. They were telling me that we do have policy of price match and they did price match for graphic card. When we were planning to buy cooling fans and gone to memory express during same boxing week and asked for price match. They were telling me that we can't do during boxing week. Then I told him that you guys did just yesterday (during same boxing week) and his manager was telling me that that was just courtesy. He was providing completely irrelevant justification. This is double standard. They have low price guarantee and beat any Canadian store within 15 days of purchase from memory express which is clearly written on their web-site but they didn't follow even though we have purchased computer parts over C$1800. They don't have good sales staff and store manager. They don't have any courtesy.
Poor
3 years ago
2 Reviews
3 SmartReviews Score
Recent Reviews
I placed an order of 2 books with these guys in mid-September. I don't remember exactly when I received my shipment, but it wasn't noticeably slow, so it probably arrived within a week. The books were brand new paperbacks, as advertised. No complaints whatsoever from me. Would definitely consider buying from again, and am recommending to others.
Excellent
3 years ago
I ordered two books, one hardcover and one soft, advertised as new, on 10/22/03. They arrived two weeks later. The softcover was bent a bit but acceptable. The hardcover, however, had scuffed and scratched covers, front and back. The back cover had been imprinted twice, upside down by a high-impact stamper with gold leaf. This covered approximately 8 square inches of the book's text, obscuring it. The stamp reads "SPECIAL COPY CANNOT BE RETURNED" and includes a logo that reads "Pearson Education". I was able to scrape off the gold leaf but the back cover is permanently embossed. This was certainly not a new condition book. I will keep it but I will never buy from them again.
Poor
3 years ago
8 Reviews
4.6 SmartReviews Score
Recent Reviews
Placed order 3 weeks ago, still hasn't been shipped. No phone number to contact them about this. No contact information whatsoever to cancel the order. You have to send a message through their own website, that's the only way to contact them about anything. Very unprofessional.
Bad
3 years ago
I have completed 6 orders from this site (7th in process right now). All have been shipped on or before the date said (except one that was shipped a day late, most likely due to it being placed during a weekend). Shipping dates are usually the day after you place an order, or two days after. All have arrived, at the worst, on the day specified (most a day or two early). I have never had a problem with a missing item or a wrong item or a bad charge on my credit card. One time an item was delayed at the warehouse, so they made two shipments (the first with everything that was in stock) without extra charge, both arriving within 24 hours of each other. The selection is great, the prices are good, the shipping is fast and accurate. I will continue buying from here as long as there is stuff I want to get.
Excellent
3 years ago
30 Reviews
2.6 SmartReviews Score
Recent Reviews
ordered one day received the next. Super fast and way cheaper than anywhere else online. Will definitely use them again.
Excellent
3 years ago
Ordered first time on 10/20/17, 2>16 year Mystery Boxes. GearXS says it shipped with tracking number. UPS shows still not at their facility. 10 days and nothing . Cannot talk to a person. Have asked Paypal to cancel at this point. Don't feel like a valued customer. Very poor Customer Service/response. Would like for it to have gone well. Very disappointed in this company.
Bad
3 years ago
2 Reviews
2.5 SmartReviews Score
Recent Reviews
order precisioncddvd-13221 from BurnSmart.com I have ordered from this company many times over the past few years and have never received an order packed this poorly. All orders are always double boxed and well packed - not this time. A single box was used and half the 600 cds ordered were broken from their shrink wrap and were loose in the shipping box. If you can't ship orders properly there are many other places that can. This is one repeat customer that is now looking for better.
Bad
3 years ago
In 2009, someone reviewed this company and made this statement, "Order process was relatively quick, and te dealer was not playing with price vs shipping. A couple of other sites offered the product at $0.01, but the shipping was $50!!." Well it's now 2017 and things are WAY different. I came across this company five years ago and noticed that their items cost less than their competitors but when it came time to check out, the friggin' shipping cost for a $12.00 item was $30. I had forgotten about this site because I never bothered ordering anything at that time because of the gouging. I'm searching again for recording supplies and came across their website again. I was excited to see the prices were a few bucks lower than others so I ordered a few things and went through the check-out process. I ordered two items, $28 & $22.99. Fine and good. Then I plug in my State and zip and press the recalculate button. Shocked beyond measure, the shipping cost for two items was $55.71 UPS standard. I've ordered these same items from other sites at higher cost but lower shipping fees. Why would I pay more to have the item shipped than what it costs. From five years ago to now, this has NOT changed. At BurnSmart, no matter what is ordered, the shipping costs exceed your order. I would have paid double. I did the math and went back to the other sites. All told, their items may be a few bucks higher but you pay less overall because the shipping fees are far less. I've been checking around and while this is also being done on places like Amazon and ebay, at least it's reportable. Come on BurnSmart! Stop hiking up the shipping cost of an $8.00 item to $30. This is shameful. Please, don't just read this and take my word as gospel. Go to their website, drop a few items in the cart, go to check-out, calculate the shipping cost and see for yourself. BEWARE, BEWARE, BEWARE, SHIPPING GOUGING!
Bad
3 years ago
2 Reviews
2.1 SmartReviews Score
Recent Reviews
I ordered hats there as well (beginning of december 2011 and has still not (now it's the 18th feb 12) received my hats. Isn't there anything to do? Shall I just accept it as lost money??? Hope somebody can help me... Thanx - Anders
Bad
3 years ago
I ordered 3 hats on 7/6/13 no hats no reply's and no refund I would not deal with them ever again they are a sham stay away
Poor
3 years ago
46 Reviews
3.6 SmartReviews Score
Recent Reviews
Books were received 9/25; today is 10/11 and still no payment. After they received the books, they adjusted the book offer less $12. Sold other books and shipped the same day—already been paid by them for about a week now. I won’t use this service again.
Bad
3 years ago
They bought many of my technical books that weren't too old. The prepaid label worked well. Their instructions were clear and understandable. After receiving my books payment through PayPal was efficient and quick. I will continue to use their excellent service to sell my books.
Excellent
3 years ago
19 Reviews
3.4 SmartReviews Score
Recent Reviews
I have ordered DVD's from CD Universe for about a year now. Making 4 or 5 purchases in that time, I have discovered that this company cares about it's customers. The prices are very good. The shipping of 3-7 days is great. If the items are in-stock, they usually show up at my door in 2-3 days. Will definitely use them in the future. I highly recommend them to everyone.
Excellent
3 years ago
I've ordered from cduniverse.com many times over the course of the past few years. I've got nothing but great things to say about this place. Where to begin? I've purchased numerous music CD's. They're always the cheapest...especially when compared to Amazon. Shipping is fast and packaging is good. I've never had a damaged product and nothing has ever taken longer than 5 days to receive. My latest purchase came today. Actually, I purchased 3 DVD's yesterday, and then purchased a 4th today. All the DVD's were $2 to $8 cheaper than Amazon. Further, with the purchase I made this morning, it actually gave me the opportunity to include it with the order I made yesterday without increasing my shipping charges. You know that most other companies will not let you combine multiple orders over multiple days since they want to gouge you on shipping. I could't believe that CDUNIVERSE.COM gave me that option. *NOTE - if you're buying a music CD, they have 30 second snippets of EVERY song on the CD that you can preview. GREAT FEATURE. Most other sites only let you preview half the songs. Bottom Line: Do not hesitate to buy from this site. Great prices, fast shipping, good packaging, good purchasing/shipping updates via email. They're fantastic!!!
Excellent
3 years ago
14 Reviews
3 SmartReviews Score
Recent Reviews
I ordered a Nature2 cartridge for my pool on 04/29 as AmeriMerc had the lowest price with a reputable rating. Although shipping is free, you still pay a handling charge of about $8. Even so, the total price was still the lowest I found. When I went on-line the next day to track my order, I ran into a little SNAFU. The site wanted me to enter my logon and password, yet I hadn't created an account. It did say the logon was my e-mail address, but I still didn't have a password. When I used the Forgot Password option, it asked for my e-mail address, but when I entered it in I was told no account was found. I had to e-mail customer service and they e-mailed me my tracking information. It took a second e-mail to get my account created so I could check the status on-line. The order did ship on 04/30 and was delivered by FedEx on 05/03, which was a Saturday. The item was correct and packaged well.
Excellent
3 years ago
I was told if I placed an order by a certain time I would get in 2 days ( placed on Wednesday & told would get Friday). Was called to tell me I didn't put 3 digit code from back of card into order ( I did) . So gave info & was told that person who told me it would arrive on Friday misinformed me & it would be Saturday. This company does not have their act together!
Bad
3 years ago
12 Reviews
1.8 SmartReviews Score
Recent Reviews
I ordered 4 "mystery boxes of stuff" on November 27th. My wife ordered 2 "mystery boxes of stuff" on November 28th. Boxes arrives and we got the EXACT SAME ITEMS. Why was I charged for 4 when I got the same items as an order of 2? I called their 800 number. Was told to email support. I emailed their support and got no reply. I called again a few days later. I was told to email support again. I told them I had. They said there was nothing they could do, other than "relay the message to their 'box of stuff' department". I emailed again. No answer. I called back again. They said they would once again relay the message. I am now forced to take this up with my credit card company. I will never shop HomeandBeyond.com or Polsteins again.
Bad
3 years ago
This order was placed online at www.homeandbeyond.com on 6/29 and was originally shipped on 7/2. I received an email with a tracking number. On 7/7 the package was returned to origin by UPS - reason on UPS web site "This package was damaged in transit. UPS will notify the sender with the details / all merchandise is being returned". When I didn't hear from Home and Beyond by 7/16, I called Customer Service and was told it was waiting for management approval and he will get it out ASAP. I didn't hear back and on 7/20 I sent an email to customer service - I received a reply with a ticket code stating someone will contact me. Didn't hear anything and on 7/24 I called Customer Service and asked to speak with a manager. I spoke with a Supervisor who apologized and told me he would ship it out express that day. After 4 days I called Customer Service and asked if my order got shipped yet. I was told it was scheduled to ship that day (the 28th) and I would receive an email as soon as it shipped with a tracking number. On 7/29 when I didn't receive an email, I called Customer Service again fully planning on cancelling the order, and I was told it shipped yesterday. When I got home from work it finally arrived. I would never, ever purchase anything from this reseller again. This company is the worst I've ever dealt with.
Bad
3 years ago
3 Reviews
4.3 SmartReviews Score
Kalinka Optics Warehouse
We are the low-price leader for superior optics. Our low prices are the best prices on professional grade equipment; we don't sell cheap optics rather we sell professional optics cheaply! We specialize in East European and Russian optics; professional optics at half the cost of Western brands and three times the quality of Asian brands. We offer a wide selection of binoculars, spotting scopes, rifle scopes, military and hunting scopes and accessories, red dot scopes, POSP & PSO military scopes, Kobra sights, side and top rifle scope mounts and much more. Our knowledgeable staff can answer most any question so don't hesitate to contact us
Recent Reviews
Wanted to add my 2 cents to the reviews I saw here. I've been buying from KO for several years now and have not gotten anything but excellent products and services. Bushnell binoc's don't hold a candle to the BPOC tank binocs I bought from there. I've only gotten great service from Lee and the guys at KO. The Kobra never leaves my AK and I've never had a complaint.
Excellent
3 years ago
I am very pleased with the rifle scope that I purchased from KO and it only took 3 days for it to get to me. I have used the scope and it works exactly as advertised. I would recommend them to others
Excellent
3 years ago
2 Reviews
3.4 SmartReviews Score
Recent Reviews
good site for sectionals. Price is good. Pay reasonable shipping fees. Overall the best deal even with shipping and if you order several at a time the price per sectional gets even better bc of the shipping savings.
Great
3 years ago
Although the page from which i ordered generated error messages telling me that there were problems or incompletions with the information i gave three times, the site apparently requested authorizations from my bank all three times. My money is on hold at the bank (three times the purchase price) and ipilot "customer service" will neither answer the phone or return my calls. The bank will not release funds until ipilot faxes an explanation or until the authorization expires and i come to the bank and fill out an affidavit. Baaaad customer service!
Bad
3 years ago
30 Reviews
3.3 SmartReviews Score
Recent Reviews
I ordered 4 bottles of wine a week before Christmas and entered the code for 1 cent shipping. The e-mail confirmation I received showed the 4 bottles, 1 cent shipping and that the order would be received Dec 27th. On Dec 22nd I received 3 of the bottles and a receipt showing that I was charged $26 in shipping less a $17.**** credit. I contacted customer service and wasted over 2 hours of my time trying to get them to refund the extra $8 in shipping. The cs rep kept referring to the invoice I received and kept stating that I had chose expedited shipping even though I had sent him a copy of the original confirmation I received. DO NOT USE wine.com to order anything. They will rip you off for additional shipping and pretend like you made that choice. (I did tell them not to bother sending the 4th bottle...for fear I will incur more outrageously priced shipping charges.)
Bad
3 years ago
Placed an order one week before Christmas because they stated free two day delivery, thinking I would have this by Christmas. Well delivery date of 12/20/16 came and nothing I called the next day 12/21/16 and was told it was shipping out and I would have it on 12/22/16. Nothing...I called again on 12/23/16 and asked to cancel my order, was told I couldn't cancel because my order was in process status. They had a lot of employees call in sick around the holiday and couldn't get my order fulfilled as promised. Was again told my order would be shipping out on 12/27/16. As of today, I still have nothing and I am being told the same thing....My order will ship soon and a tracking number will be generated. I am contacting my bank to try to get my money back. This company doesn't even deserve to be rated one star!!!
Poor
3 years ago
13 Reviews
2.2 SmartReviews Score
Recent Reviews
I ordered speaker stands and one was broken, clips were missing and 2 bags were missing. I filled out an online form on TepTronics website and caled them a couple of days later after I didn't get a response. I was told I would get a call back right away and never did. Needless to say, I am not happy with TepTronics at the present.
Poor
3 years ago
We ordered the speakers on Sunday 7/18/10 and they were shipped on 7/19/10. We received our package on 7/22/10 in perfect condition. We would definitely order from Teptronics again.
Excellent
3 years ago
39 Reviews
4.5 SmartReviews Score
LeisurePro Ltd
Shop underwater sports, scuba diving & snorkeling gear. Get wetsuits, spearfishing & freediving equipment from brands like Cressi, Scubapro, Mares, Aqualung, Suunto & more
Recent Reviews
Bought a Oceanic VTX in March and paid the 2-business day, my dive computer was delivered to the wrong address, didnt get it back and Leisure pro refuses to refund me... Their excuses - Need UPS investigate, every time I ring them got the same reply "UPS is investigating need more 7-10 business days.. its now 25 business days and Im still waiting..
Bad
3 years ago
I submitted a post two days ago on their site, at this time they haven't posted my feedback. I'm seeing their nine 5 stars along with one 4 star feedback. My feedback is for the purchased of their 3/2mm X-Span Hood to go with my X-Span Jacket. When I placed my phone order I told them my head size was large and my neck was medium. He replied, we just go by the head size. The hood fits my head but is loose around my neck. Not sure why their website has a chart for head and neck. Later I did seen similarly issues via Amazon's feedback about the neck being loose on the X-Span hoods.
Bad
3 years ago
9 Reviews
4.2 SmartReviews Score
Recent Reviews
Ordered an item from LuggageOnline 12/14/11 for Christmas. Plenty of time right? Not for LuggageOnline. On 12/21/11 I noticed on UPS tracking data that item was scheduled to be delivered 12/26-12/29/11. I called LuggageOnline. The LuggageOnline agent cancelled the order and placed a new one with 3 day shipping (which was being offered to all online). His call not mine. On 12/22/11 I noticed on UPS tracking that the package would be delivered 12/26-12/28/11--AFTER CHRISTMAS. They have a tab where you can print a "gift voucher" telling someone that you ordered something from these dopes, but it didn't arrive. How nice of them! I happened to notice that the original shipment--which I could still track on UPS--had actually arrived in my town on 12/21/11 at exactly the time I was talking to the first agent. I called LuggageOnline customer service again. They informed me the item was now on back order. As for the original shipment. It was rerouted and could not be rerouted again back to me. So, what I got for my call to customer service was LuggageOnline taking steps that stopped me from getting what I ordered on time and doing something that insures I will not get the item on time. Also, at no point did I ever receive an email informing me my order would be late. They have good prices. But there is a reason for that. THEIR SERVICE IS TERRIBLE. Pay an extra couple of dollars and buy elsewhere.
Poor
3 years ago
I ordered 1 Jansport backpack and 1 travel-outlet kit. They ship the products promptly. The price was cheaper than amazon. When I send email to the Luggage Online, they respond me very promptly. I was kind of worried at first because I usually do not buy from anywhere except amazon or buy.com. However, I did not have any problem with Luggage Online. I recommend this seller.
Excellent
3 years ago
11 Reviews
3.1 SmartReviews Score
Europeanplates
The Most Complete Selection of European License Plates German License Plates Mounting frames Mounting Hardware Oval Decals and Registration Seal Europeanplatescom has one of the largest collection of hard to find Euro items
Recent Reviews
Okay so I've been reading all these reviews that other people have posted on here and we all seem to be having the same problems... I ordered my custom euro plate from europeanplates.com on december 28th, 2010... its now january 30th, 2011 and still no plate... I did, however, receive my plate holder that I ordered on the 29th of december... I have sent emails and left messages.. but no response... this company has really low standards if this is happening to almost everyone that does business with them.
Bad
3 years ago
Where is my product Europeanplates.com that i paid for...damn it's been close to 2 months. WHERE IS IT..... TELL ME IF YOU STOL MY MONEY. NO ONE ORDER FROM THIS COMPANY, THEY ARE LIERS AND FAKES. FAKES FAKES FAKES... They contacted me and told me to remove my review so they can send me my product. FIne i'll do it but give me a tacking number first. How low is that....
Poor
3 years ago
52 Reviews
3.2 SmartReviews Score
Recent Reviews
I'm writing this review while STILL on hold with Old Navy customer service. Chat option is not even available online, and I have been on hold for 1:22:50 and counting. My order shipped and was missing a product (even though the packing slip showed it included). Not only am I on hold forever to correct this, but the hold music is a horrifying loop of 3 second clips of alternating songs and static. Songs from the 60s - present time, jumping every 3 seconds I was just listening to Pink and Elvis with some other unrecognizable songs thrown in. WTH IS THIS?!?!? I just want the items i paid for! I will NEVER order or buy from Old Navy again. I will make sure that I tell EVERYONE I know about this experience, and I'm going to post it on all of my social media accounts. This is the most obvious demonstration of how little they value their customers I have ever seen.
Bad
3 years ago
I bought some things on line in mid AprilI didn't like the flimsy material whe I received the order as month later so I sent it back the next day. They received the merchandise on May 22nd and still have not given me a refund. I will never buy from old navy again!
Bad
3 years ago
15 Reviews
3 SmartReviews Score
Recent Reviews
Buy local! Don’t waste your money with this company. I ordered $187 worth of plants and bulbs on 9/5/2020. Everything in the order was designated on their website as ‘fall delivery’. On 10/22/2020 I contacted them via their website requesting a refund. By that time we had experienced several hard freezes, temperatures were regularly below freezing at night, and planting the live plants and bulbs was no longer possible. Other than their standard automated responses I heard nothing so contacted them again via their website on 10/30/2020 restating my request for a refund. On 11/2/2020 I received an email from them requesting all previous correspondence regarding the issue. Up to that email, my only correspondence from them had been their automated replies, but I put my two requests and their automated responses together in chronological order and sent it back to them via email. After more automated responses, on 11/6/2020 I receive a shipping notification for my order. Note that I did NOT request the order be shipped, I requested a refund. I contact them again pointing out that I can’t plant either the live plants or the bulbs when they arrive since the ground is frozen. Even if I could dig a hole, the temperatures are below freezing at night so the live plants would die. I’m told, via email, that the live plants and bulbs can be “stored in a cool, dry, and dark place or planted in pots and kept inside until more optimal planting”. These are plants and bulbs that should be planted in the fall. They are expecting me to store them or keep them in pots for almost a year? That’s ridiculous! Now on 12/3/2020 the live plants (half the cost of the order) are dead. The bulbs have been stored in a ‘cool, dry, dark place’ but I seriously doubt they will be viable when I’m finally able to plant them next fall. I would have been far better off spending my money locally and getting quality plants, bulbs AND good customer service. I wish I would have read the reviews before ordering from this company. I hope someone else can learn from my mistake and avoid doing business with this company.
Bad
3 years ago
I ordered over $600 worth of plants in early 2019. I received an email that my order had been received and my credit card was charged in February 2019. In April I had no follow up or delivered order, so I called and emailed, left messages. No response. Again I called and emailed on may 15. I received a response may 20th that my order had shipped. 2 weeks later half my order showed up, 2 plants dead and it took until july to get the remaining order and replacements for those that were dead on arrival(july in Missouri not a successful time to plant anything) 2 rose bushes did fine but never came back up in spring 2020. I emailed and called in April 2020 to request replacement for the warranty Rose's. No response. I emailed and called again may 5, may 20 and june 4. I received a response on june 4 (saying allow 2-3 business days for a response) that my request had been forwarded to the appropriate department (still nothing) and since may 20 when I call their phone rings twice then goes to a busy signal. Research today showed MANY similar complaints.
Bad
3 years ago
30 Reviews
3.7 SmartReviews Score
Expired DNS Hosting Services DNS Made Easy
Please contact this domains administrator as their DNS Made Easy services have expired
Recent Reviews
I also never received my order which was placed Dec 3. I have left multiple emails and voicemails.
Poor
3 years ago
I've recently put 3 orders and received all three orders with all beads on each order received. I'm satisfied with what I paid for and give them 5 stars on all orders and shipping them in a timely manner. Thank you for your business. Sincerely, Renee From Hilo Hawaii
Excellent
3 years ago
10 Reviews
3.1 SmartReviews Score
Recent Reviews
I ordered 2 pieces of gear for a deployment to Afghanistan. Unfortunately one of the items were out of stock, and I needed it really quick. When I called to cancel my order, AFMO was polite and returned the credit on my credit card right away. Very professional and polite! They didnt play any games. Also, I liked the fact that someone there actually answered the phone, unlike a lot of other internet dealers. I will definetly do business with AFMO again.
Great
3 years ago
crappy service paid for second day shipping but they didnt mention that they dont have the product i will never order from them again worst service
Bad
3 years ago
3 Reviews
3.9 SmartReviews Score
Recent Reviews
I ordered a Opteron 148 with CABNE stepping from Robert a few days ago. He is a very nice person who keep you updated of your order status constantly. Also, although I put the order in late (after 5pm eastern time), he still rushed my order and the cpu was shipped out that same afternoon. Although the shipping was for 3 days, I received it in 2 days and I was very pleasantly surprised. Overall, this was a very satisfying purchasing experience. I have definitely put Compumusic in one of the 3 or 4 rare online retailers that I trust. I highly recommend compumusic for its customer service, shipping, and overal experience. Oh, and if you are looking for the rare computer parts, compumusic will most likely finds it for you. Way to go.
Excellent
3 years ago
Informed me very prompty about the item I ordered, a Terratec EWX 24/96, being on backorder. They responded to emails quite fast and kept me up to date on the status of my order. Even though it was on backorder I still received it within 2 weeks of placing my order. I would happily buy from Compumusic again because of their excellent customer service.
Excellent
3 years ago
4 Reviews
4.3 SmartReviews Score
Recent Reviews
I ordered four faucet sets from them originally and got an email saying one was backordered. I had to have these by a certain date for our builder. I called their number and a human picked up the phone right away. That was such a surprise since I was anticipating long winded prompts from an automated system before I can speak to a human being. I told him to ship out the ones he had and cancel the other one so that I could order it else. Another set was going to arrive at the warehouse the next day so it would delay my complete shipping by a day. To my surprise, it came a day early like I needed it. The price, quality, customer service was so effortless in dealing with this company. I would highly recommend them. The experience was so good I felt like I had to take the time to write a review for them because they deserved it. I would definitely would buy from them again next time!
Excellent
3 years ago
Ordered a new shower faucet, universal valve, and separate showerhead (total cost $260) on Tuesday, order was shipped on Wednesday, and received it the following Monday. They sent a tracking number, and items were as expected. Absolutely nothing to complain about. Would use them again in a heartbeat.
Excellent
3 years ago
30 Reviews
3.8 SmartReviews Score
Comfort First
Offering quality Made in the USA living room bedroom dining room and teen furniture
Recent Reviews
I had a great overall experience with Comfort First. My order was processed and shipped within 24 hrs. I would buy from them again. Thanks!
Excellent
3 years ago
I shopped from Comfort1st for the first time and my experience was great! I received the item within 2 days. Great prices, great customer service! I definitely recommend this website!
Excellent
3 years ago
68 Reviews
3.3 SmartReviews Score
Recent Reviews
Reading all the reviews on getting charged 14.95 for membership without asking for it. When I placed order in December the asked me if I was interested and explained what it was . I love it! You registered your claim number and send pictures of receipts of stores you shop at and get 5% back. Minimal I get back was $30 so take away the 1495 monthly membership fee I still make 15 bucks. I have gotten back as much as $100. Just going to Walmart, Aldi’s, Lowe’s, and bed bath and beyond. They have so many stores and grocery store. So worth the time to send .
Excellent
3 years ago
I made an order for 2 red white and blue stars and 2 weeks goes by and it says it was delivered when i called they said it was returned back and they would send me a new ones out... so two weeks goes by and i never recieved them so i called again and now they are out of stock... i asked to talk to there boss because no one can call me never a phone call but they decide to just send me a partial refund so i have to call again to get my money... nothing but problems i wish i didnt waist my time
Bad
3 years ago
24 Reviews
2.6 SmartReviews Score
Recent Reviews
Had ordered a mountain bike and to make a long story short,I was not getting the bike I had ordered. I contacted their customer service management and it was resolved to my satisfaction. Any company can make a mistake, but when they admit it and make it right and apologize for the error I think they deserve credit. Too often today companies will not admit their errors or make things right. I found out that Sports Authority is a quality organization. Ernie Thomas
Excellent
3 years ago
I had a bad experience after shopping a softshell jacket from them. I gave good amount for it but it was not good as they described it. It was of poor stitching. I regret that I chosen this site to buy my softshell jacket. Please don’t go for this site.
Poor
3 years ago
8 Reviews
4.1 SmartReviews Score
Recent Reviews
I have been waiting on my order for two months with EXPEDITE shiiping, and then they say they don't have the items in stock and I have to wait for another half a year. Asked for a refund a month ago, just now received a notification that they are processing my request. Scam website, stay away!
Bad
3 years ago
I have been waiting on my order for two months with EXPEDITE shiiping, and then they say they don't have the items in stock and I have to wait for another half a year. Asked for a refund a month ago, just now received a notification that they are processing my request. Scam website, stay away!
Poor
3 years ago
12 Reviews
4.4 SmartReviews Score
ULINE
Uline stocks over 37500 shipping boxes packing materials warehouse supplies material handling and more Same day shipping for cardboard boxes plastic bags janitorial retail and shipping supplies
Recent Reviews
Uline's range of products usable not only for office but home as well, is incredible. They have everything under the Sun. However, I did have to help them out recently, as they sent me the same catalog twice, whereas, I'd just have preferred a free ream of paper instead, so that fewer trees would be sacrificed.
Great
3 years ago
Horrible shipping service; delivery Monday 02/25 and the driver already called that they will deliver but complained it is too heavy, asked me, if someone can help him unload the products! I end up not getting my products. Then someone called the next day promised to deliver before 5:00 pm, they by noon they left a voicemail they can't do the delivery again. I didn't go to work Monday waiting for the delivery. Basically asked my friend to cancel appointment today to accept the shipment. What a waste of my time! End up cancelling my order and I hope they will credit my money as promised for 2 days. The rest of the department maybe great but shipping/delivery is still the most essential last part of the business.
Bad
3 years ago
31 Reviews
4 SmartReviews Score
Recent Reviews
I read some reviews suggesting that customer service might be hit or miss. I was also wary about a site that sells bike parts with a web name that was only about low prices. But I took a chance, and all worked out fine. I ordered a pair of MTB shorts that I could not find available anywhere else (I wanted a particular style and color and size). I received confirmation emails and the shorts arrived in what I thought was a short amount of time. The item was exactly as described. I also emailed their customer service to give them a heads up about how their services were received and I received a personal email back within a day, sharing how their staff were riders as well. I appreciated the personal response and the fact that there are at least some staffers who are bikers. I would recommend their site.
Great
3 years ago
I was supposed to get a $50 gift certificate with my order over $200 ; it didn't come . After another email to customer service they sent me a separate one though. All the products I ordered have been as advertised in the service is usually good .
Great
3 years ago
30 Reviews
3.2 SmartReviews Score
Recent Reviews
I ordered a Whisper Fusion 1400fps .177 w/3 - 9x40. I was charged the price of a 1400 fps. I was sent a 1300 fps but charged the price of a 1400 fps. I have been calling over and over to get a refund but as of this date have not received a refund e-mail.
Bad
3 years ago
As always fast service top quality, Tool King is my first choice for tools!
Excellent
3 years ago
2 Reviews
3.6 SmartReviews Score
Recent Reviews
I will start by saying l was very fortunate to have won an awesome swim spas from Spas Direct in December last year (2017) So for anyone who might ne wondering about the many Spas Direct Giveaways... "YES" they are real. We were kept well informed regarding delivery date etc etc and the swim spa arrived in a very well packaged timber crate, bubble wrap and plastic. It was in perfect cosmetic order and now that we have it wired up and filled with water we can say that this "Master Swim Spa" is fantastic... heaps of pressure from the jets, terrific heater and all round just brilliant. We love our swim spa from Spas Direct, Cheers!
Excellent
3 years ago
I ordered a cover on the 16th and paid in full for it. A couple weeks went by and I received an email asking for exact dimensions. I was in the processing of moving and so it took me maybe another week to call with the dimensions. When I called they had already took it upon themselves to order the wrong dimensions. I spoke with a lady named Lianna Lawson who more less told me I am stuck with it. She will not return any of my 5 phone messages I have left. I have refused delivery and now I'm left with no cover and minus $289.00 in my bank account.. Do not order from this company!
Poor
3 years ago
37 Reviews
4 SmartReviews Score
Recent Reviews
I've been looking everywhere for this printer and have been disappointed when I began the process of purchase. I would get a no longer available message. I've never ordered anything from this company and can honestly say...I'm very very happy with this order.
Excellent
3 years ago
The item I received arrived almost immediately after being shipped and was new-in-box as expected, operating perfectly. The only point of detraction in the ordering process was the Email I received just in the previous week informing me that the open order couldn't be re-authorized due to insufficient funds and that the order was being cancelled; the item was processed and shipped anyway, and while utterly confusing, I'm quite pleased with the result and am happy to have the product in time for Mother's Day
Poor
3 years ago
24 Reviews
3.5 SmartReviews Score
Aviator Sunglasses Polarized Sunglasses Sunglasses for Men
Aviator sunglasses polarized sunglasses and sunglasses for men are at a discount online
Recent Reviews
Worst online reseller that I have dealt with.No response to emails or phone calls.I have been trying to get a UPS tracking number from them for 5 days,no luck. My glasses were shipped 0n 12/22/05,according to their shipping email.
Bad
3 years ago
Hello, as first sorry for my bad english because I'm a german customer. I've have ordered glasses for $ 115,40. After reshipment nearly 2 months ago I'm still waiting for an answer and the refund. No answer by emails and no money. So I have no glasses and no refund. So I've learned not to order in the United states and to buy my glasses in Germany. It is not possible to get my money. This shop is a con-artist one. Do not buy there.
Poor
3 years ago
6 Reviews
3.3 SmartReviews Score
Recent Reviews
I ordered a pair of Black Kevlar Sleeves and after a week of not getting a shipping confirmation, and constant emails, i finally threatened to get a chargeback on my credit card, which they responded that the shipment had not arrived yet and there was no need to go to the bank. I then contacted "INTERSAFE" about this retailer in which they stated that they were in no way affiliated with Probuy.net (They are NOT a division of Intersafe). After that email i recieved the package a few days later to find that they had sent me a pair of YELLOW COTTON SLEEVES with KEVLAR FROM DUPONT stamped on them. Finally i wound up getting a charge back through visa and i have filed the appropriate materials for an investigation with this fraudulent company. Whatever you do, dont buy from these people, they are a SCAM COMPANY based out of a FREE EMAIL ACCOUNT FROM GMAIL and are in no way affiliated with the Intersafe company.
Poor
3 years ago
I ordered a back brace on 8-8-06 and still dont have the item, I also found the item for $8.00 cheaper.
Poor
3 years ago
34 Reviews
3.4 SmartReviews Score
Everyonedoesit
Online Headshop by Everyonedoesit USA features America’s most extensive collection of vapes bongs and rigs Same-day shipping on 4000 smoking devices
Recent Reviews
RIPP OFF MERCHANTS, do not buy anything from this company, they send out cheap crap goods,they don't answer emails unless its an order,they very seldom answer the phone, and they consistently lie to you when you eventually get through to them, but hey if you want to throw money down the drain then go ahead. The staff say anything to get your money but don't deliver. This mob will eventually get shut down and not before time.
Bad
3 years ago
Great site, I have been ordering from them for the last 10 years and they have always been good to me. If there ever is a problem with my order they fix it ASAP. It's a shame they don't do beans any more but they have a sister sister site called PhattySeeds.com now and I can get them from there so it's not that bad and they always give away lot's of freebies with an order.
Excellent
3 years ago
4 Reviews
3.5 SmartReviews Score
Recent Reviews
I am very pleased with the Panasonic KX-TG4500B 4 line expandable phone system I purchased recently. The cost was very competitive, the shipping was timely and the product arrived in good shape. I used the two line version (discontinued) for many years and loved it. Though I only have two active lines in my business, this 4 line system works fine and has essentially the same features as the two line version. The portability factor of the cordless phones and the features of the answering/ auto attendant system are the most attractive attributes imo - but this system is feature packed and just works!
Excellent
3 years ago
I ordered a Siemens S450 Gigaset and extra handset (S45) from this company. I saw the website and placed the order by phone (Nancy was very nice when she took the order.) The extra handset was backordered. When I received the phone, it was very defective. It rang for no apparent reason, the backlight on the keys didn't work, and the speakerphone was so quiet you couldn't hear it unless you held it up to your ear. I emailed and asked if they would take it back. I asked if I could exchange it for a different phone, a Philips. They said "yes". So I asked them to pricematch Amazon's price for the Philips--and no response. So I started a "chat" using their chat client on their website, with Steve Winter. In that conversation, he not only refused to send me a different (or any) replacement phone (saying "I'm not convinced you would like that phone, either, so let's just process the return.") He degraded Amazon by saying that "they probably don't have it in stock anyway" and "They often sell things that they don't really have". (That wasn't the case, btw.) He CHARGED me to return this DEFECTIVE phone--to the tune of nearly 35 dollars (15 as a "charge", plus he added a 10 dollar charge for the "free shipping" of the initial order, plus I had to pay 10 dollars in shipping to get it back to the company). So for a 79 dollar phone, it cost me 35 to return it. When I told him that I found this practice unprofessional, he became very rude. He refused to give me any information about my refund. I sent the phone back, tracked it, and even though it delivered he still refuses to tell me anything about the refund. I emailed again and told him that if he chose to remain evasive about my refund, I'd be forced to report him to the FTC and consumer ratings services such as this. He left me the longest, vilest, most awful message on my machine, and then followed that up with an email saying that I am "incompetent and vicious" and that if I report this, I'm "making a fool of myself". My husband called him to see where/if there was a communication error (I'm a very quiet person) and he treated my husband the same way. After doing some research, this "Sellcom.com" uses a Roxboro, NC address on their website, a Durham, NC address on their invoice, and an Illinois number for their fax. The returns center is in Austin, TX. While Mr. Winter called me from a number registered in Durham, NC, there is no business license for Sellcom.com registered there (as per the BBB). Neither for Roxboro, NC. As directed by the local Police Department, I have placed a "dispute" on my credit card for this transaction. Please, avoid this company. Amazon is a much better deal. I chose this company because they were a few dollars below Amazon, and this site had no negative reviews about them... So, while I "saved" a few dollars, it has cost me 35 MORE and a lot of time and heartache dealing with unprofessionals such as these.
Bad
3 years ago
9 Reviews
2.2 SmartReviews Score
Recent Reviews
Slow shipping 2 Orders placed in mid Dec, one finally shipped mid Jan. I was waiting for the second order to call an electrican to get all the items installed. The ecobee thermostats they sold me do not work correctly. even the vendor is not helpful, blaming my new home or keeps pushing new firmware, which is not helping. there is over a 5 degree differential in the reading between the thermostat and room temp and my HVAC makes a loud fan noise when running. No issues if i replace the thermostat with a Honeywell or Trane unit. Smarthome refuses to accept a return without a 25% restocking fee which is not right as the products are defective stating that the items are beyond 30 day (if they had shipped the second order on time, there would not have been an issue). they keep deleting my review on their website for the product Buyer beware.
Poor
3 years ago
I ordered a gate alarm with one extra transmitter from the SmartHome USA website. Fortunately, I paid using PayPal so I have hopes of getting my $245 back. Never received any communications from this so-called company at all... No e-mail confirmation following the online order. No e-mail confirmation of shipping. Nothing! Finally called the phone number for the company that is listed in my PayPal e-mail receipt. No live person answers. Just a male voice recording saying "leave your name, number and the date and time of your call". That's it. Doesn't even identify it as a business phone. Completely unprofessional. As total scam, I believe. Still no contact from the company but I have filed a complaint with PayPal requesting a refund. I would recommend you stay as far away from this "company" (and I use that term very loosely!) as possible.
Bad
3 years ago
3 Reviews
3.3 SmartReviews Score
Recent Reviews
Unlike other reviewers here, I only joined for their bonus offering of $20 rebate that they promised for my past purchase since they offered me a trial offer. I actually didn't personally signed up for this, but I was signed with it from Everyday Privileges Gold which is their sister site. When I looked at the benefits of Shoppers Advantage, I saw that it had almost the same features as its sister's site and another membership I had with another site so I decided to cancel it. And like they said, even if I cancel the membership, I'd still receive my $20 rebate for my trouble and time spent on the site. The staff is courteous and they do try to keep you but I told them I wasn't convinced so they let me go. Their phone hours span throughout most of the day and it's easy to reach them without a long hold. The cancellation process was easy which I appreciated. Weeks later, I received my $20 check without problems. So far they seemed to be honest on what I was promised and I received it. But they need work on their website, and better justify the costs of the membership for what they offer.
Excellent
3 years ago
I've been fighting this company to cancel my membership for 3 years. Everytime I call I get the offer of a cheaper amount to be billed. Everytime I say no cancel my membership. They say ok it's been canceled and next month it's on my statement again. I have never used the service as their prices are retail not reduced. Beware when renting a room or car by phone. I said yes for the $30 discount at the time. I have paid over $500 for that tiny discount and never used the service. I even canceled 3 days after I agreed to the service. I finally got a cancelation code today after more than 20 cancelation calls. I know this makes me sound like a dope, but when you cancel it should cancel. I even changed my card number and still got charged. Also Beware they will change charge amounts and names on your statement. Scam company. Next step is to change my bank account no.
Bad
3 years ago
2 Reviews
3.9 SmartReviews Score
Recent Reviews
I made an order for three items on 12/10/08 and received this email today 12/12/08: "During the process of preparing your order for shipment, our shipping department discovered that one or more of the items you requested is out of stock and unavailable for shipment. The Monarch Fan Brushes Winsor & Newton size 2 has been removed from your order and you will not be billed for the item(s). We understand the inconvenience this may have caused and would like to offer you 10% off your next purchase with MisterArt.com. To take advantage of this discount, please enter the following COUPON CODE at checkout: XXXXXX This coupon code is valid through 12/31/2008. Thank you for shopping with MisterArt.com for your art and craft supply needs. We know that you have lots of choices and we truly appreciate your consideration. Please contact us if you require additional assistance and information. Regards, The MisterArt.com Customer Service Team" 1.) Why did the item show up as available on the website when I made my purchase? 2.) Why did MisterArt email me that the item was not in stock and go ahead and package the rest of my order? I may have changed my decision had I known the item was not in stock. The shipping cost is the same to ship 2 or 3 items. I would have canceled my order, but they went ahead and "packaged it". 3.) The purpose of ordering online is so you do not have to go out and purchase the item somewhere else. I will now have to go and purchase this at a Pearl Artstore now, so I might as well purchase the rest of the items there. 4.) The Supervisor, Tene at ext. 225 said that once the order is in "packaging", they have to send it. They cannot cancel the order even though I was on the phone with her giving my verbal request to cancel the order. How does this make any sense? 5.) Tene says I have to either refuse the order which is being sent to my mother's house in DC or they will send me a return shipping label once I receive the package. Uhm why waste their money or mine. Keep the package Misterart, I don’t want it anyway! 6.) I love the fact that they offer a 10% discount for me to use in the next 19 days. How ridiculous! Why would I shop there again! They should give me 10% off my CURRENT order, not my next order. That's a very CHEAP way of doing business and poor customer service. Misterart.com should keep their inventory up-to-date on its website and let the customer decide from the initial order what they are getting into. Never ordering from here again, and no thanks to Tene!
Bad
3 years ago
I've shopped at MisterArt.com a total of three times over the past year spending a total of $769.74. All three of the orders arrived well packaged and very quickly. Two of the three orders were perfect, exactly what I ordered. Only the most recent order was there any issues and that issue is so minor but does need to be fixed. My most recent order was for 135 items, 110 different products with 135 items all together due to duplicates. I was pleased to find that nearly the entire order was correct BUT one $0.73 plastic bottle was missing its spout and the cap that goes on the spout--I ordered eight of this particular item and the other seven came with the spouts and caps in place. I would think that the person packing the order would've noticed the missing spout and cap but they're human so things do happen. I sent an email to what I thought was their customer service email but since I got no answer (something they're normally very fast at) I copied and pasted the email into the web form on their actual site. I am confident that they will make things right because they really are good and quick at what they do. So other than the missing pieces, the order was perfect. Considering how many unique items there were in the order, a great feat! I would not hesitate to recommend MisterArt to family, friends and fellow resellerrating readers. I will update this review when the missing pieces problem is resolved. ----- Mar 6, 2010 Very early this morning I received a reply to my original email and they are going to be sending a new $0.73 bottle to replace the missing pieces on the other one. This is the kind of very fast service and fine customer service that makes buying from MisterArt a pleasure. I'll be renewing my VIP Membership with them straight away. BTW the VIP Membership is only $25.00 a year and it is well worth the price because it reduces their already low prices to the lowest price that your going to find for almost any of the artist supplies that they sell.
Excellent
3 years ago
3 Reviews
3 SmartReviews Score
Spilsbury
Shop Spilsburys store of unique gift ideas From jigsaw puzzles to novelty gifts to toys and games and everything fun in between
Recent Reviews
I ordered 3 items from this company on Sunday, December 18. At the time, they had Holiday shipping details clearly identified on their website. It said orders placed by 10:00 a.m. (or 11:00 a.m. - can't remember which) on Monday the 19th were guaranteed delivery before Christmas with standard shipping. There were other details for order deadlines for guaranteed Christmas delivery for 2nd day and overnight shipping. I placed the order with standard shipping. On Tuesday the 20th, I checked the order online and it said it was processing and stated one of the items was backordered. I called customer service and was told that my order was in the warehouse and was being prepared for shipping. "Maybe the item is now backordered", the customer service rep. theorized, but she assured me they had all of my items. I then asked about receiving it by Christmas, as it should have shipped Monday morning for standard shipping to make it in time, and it was now Tuesday afternoon. She said that they were backed up, and that that when they finally got around to shipping my order, they would upgrade the shipping to whatever means necessary to get it to me by Christmas. "If you placed your order by the Monday deadline", she said, "and you did, you will get it before Christmas". Thursday I received an email confirming my order had shipped and a tracking number was provided. I checked the tracking and found that it was SHIPPED GROUND! Estimated Delivery DECEMBER 27!!! I called and was told there was nothing they could do to get the items to me by Christmas. This was esecially critical for me because I was travelling during the holidays and was having the items shipped to where I would be through Christmas - not after. So I had to have the box shipped to me, and then ship the individual items to the people that I had no present for on Christmas. All they offered was to refund my shipping, which they did. To top it all off, they overcharged my credit card by $10. Three emails and two weeks later, I finally received a credit for $10. The reason it took three emails is that the address that their communications come from "[email protected]" doesn't work to send emails to. So don't reply. You apparently have to send it to "[email protected]", which I only found after getting no response. I won't order from them again.
Poor
3 years ago
I ordered 2 items on September 25th and was told the items would be delivered October 1 to 3, then it was delayed 4 more times and I was told October 15th. When I emailed them to find out why a Birthday gift would not be arriving by the date that they had originally said, I was told they were moving warehouses. Spilsbury should not be selling items if they cannot fulfill them as promised and not mislead customers. Will not shop with them again. So disappointed!
Bad
3 years ago
6 Reviews
3.8 SmartReviews Score
Engagement Rings Wedding Rings Diamond Engagement Rings Diamonds and Jewelry
Jewelry Central offers Engagement Rings Wedding Rings Certified Loose Diamonds Settings Stud Earrings Pendants and Bracelets Design Your Own Diamond Engagement Ring or Diamond Jewelry
Recent Reviews
I bought the 4 carat tennis bracelet, and gave it to my wife for our anniversary. She was thrilled, it's what she always wanted. Would use this company again.
Excellent
3 years ago
**** August 6, 2009 Update **** I'm updating this review 4 1/2 years after my original purchase because it seems my dispute with this company is finally resolved. Out of the blue, I received a phone call from Charlie in customer service informing me that Jewelry Central had been bought by another company. They were going through their records and came upon my file and this review; or perhaps vice versa, I'm not sure. At any rate, they offered to complete my refund and promptly sent me a check in the mail. I was completely pleased and surprised by this, and was grateful that someone there was trying to make up for a past mistake. I trust the new owners to put more attention to customer service and believe they deserve a second chance. Thanks go out to Charlie and the rest of the customer service team for making things right after all these years. My ranking will be revised to a neutral 3/5. ======= Original review: Summary: 1) They promised same-day shipping via FedEx. Based upon the date they charged my credit card and the delivery date, I believe they shipped on the 10th day via USPS. 2) I requested a cancel if they couldn’t ship by the 5th day. They shipped late anyway. 3) They shipped to the wrong address. 4) They kept $20 of my money because of items 1-3. The details of my experience: (Removed. It's been over four years. They made things right. No need for the gory details any longer.)
Poor
3 years ago
2 Reviews
3.3 SmartReviews Score
Recent Reviews
I got served this morning by a Federal process server! Can you believe she is suing me? I did not write all that stuff I referenced, so I can't be held liable. I guess she does live in Bradenton because I have to hire a Federal lawyer in Tampa, any lawyers here said they cannot fight a case in another state. They told me it would be cheaper to pay her than to hire a lawyer there. They also told me truth is only a defense if what was said is true. How do I know what's true or not? I did get my money back on the flavor, but that is not what I being sued for. I'm being sued for "proffering" libel, defamation and something too long for me to spell. Anyway, e-mail me if anyone here gets served too! Maybe we can team up on a lawyer. There are a few names here of people the lawsuit says posted false web stuff. I probably should not list names here. E-Mail me and I will gladly give you the names on this thing listed with me. Let me know! I am not paying her a penny.
Bad
3 years ago
Deborah of Mabel White is an author of many books I have bought over the years from Mabel White Home Living. Thanks to Deborah,(who would personally return my calls or e-mails most of the time) - I know how to make soap, lotion, lip balm and many other natural things for my family. I have since started my own all natural skin care line thanks to Mabel White. I could not make such a pure product without her patented Emulsoy which I LOVE LOVE LOVE!! I also follow her work on a monthly basis. Over the last ten years, the Mabel White site never has ads, pop ups or spam and I find that refreshing also. I recently placed an order as I am making a batch of lotion and I am very happy with it. She does have new marketing buzz out about a new book I am buying when Amazon's Kindle posts it and a new RSS feed out - just announced I am subscribing too. The phone number I use that I have had for almost ten years is 941-447-7985. I am HAPPY to prove a purchase I just made to Reseller ratings if need be, because apparently people can get on here to hurt other people for reasons not having to do with real business at all and not have bought a thing. Deborah of Mabel White has been honest and a wonderful vendor to work with.
Excellent
3 years ago
4 Reviews
2.9 SmartReviews Score
Infant Toddler Car Seat Strollers Baby Joggers Bob Revolution Stroller
Recent Reviews
Ordered what I needed online on a Sunday and had my item on Tuesday. Besides the swiftness in delivery they had a hard to find item at a much lower price then I ever seen. Will do business with again.
Excellent
3 years ago
kelsue1
I placed my order on a Friday morning. I placed another order with a different company for some other items at the same time. The "other" company provided me with a tracking number by Tuesday of the next week. I have tried 3 times to get a tracking number from the DMartStore customer service people. Each time I get a different answer, but they say they will get the tracking number and email it to me or they will call me when they get it from the manufacturer (the item I ordered ships from the manufacturer.) Here it is a week later and I don't have a tracking number yet and I don't know where the item is or if it has even shipped yet. This is the first internet store that has been disappointing to me. I have sent an email to the customer service email address and got no reply. Using the phone number is a hit or miss - most of the time it rings busy, but if you keep trying you can get through. I honestly don't know how they can advertise a 5 star customer satisfaction rating with Yahoo - I just can't believe that. I probably won't do business with them again. Their shipping and handling charge was pretty steep, but their price for the item was the lowest I could find - however, adding the two costs put it into the same range as the next comparable internet store. Hope this helps someone else. Thanks.
Poor
3 years ago
michetj