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Top rated businesses in the Baked Goods category

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Baked Goods

Baked Goods Top rated businesses in the Baked Goods category

558

Companies

Сompanies in this category

404

Reviews

Number of reviews in category
4.8

42 Reviews

4.8 SmartReviews Score

Katysuedesigns

Katy Sue Designs award winning manufacturers and designs of imaginative craft and cake decorating products

Recent Reviews

High quality products, well packaged and quick delivery

Excellent

3 years ago

Dorry Frost

Excellent product easy to use

Excellent

3 years ago

victor chapman

4.9

3 Reviews

4.9 SmartReviews Score

ACADEMY of CAKE DECORATING

At the Academy of cake decorating we share passion and knowledgeOur aim is to teach students to create amazing cakes stunning hand made edible decorations

Recent Reviews

I did the three day PME sugarpaste course and it was absolutely fantastic! I am not artistic, but the tutor was patient. The class was small and the tuition included different ways of covering a cake with sugarpaste and how to model figurines. We were also given ideas on how to decorate the cakes once they were covered. It was a fantastic three day course!

Excellent

3 years ago

Allyson Mcdonald

Fantastic teacher, her skills and work are incredible. Easy to follow workshops and videos.

Excellent

3 years ago

K. D.

4.7

30 Reviews

4.7 SmartReviews Score

Sweet Flour

Enjoy the best baked goods in Toronto at your home office or special event From fresh baked cookies and bars to decadent cupcakes cookie cakes and delicious party favours we have the perfect gift for any occasion We offer same day cookie delivery within Toronto and express delivery across Canada

Recent Reviews

I live far away from Toronto, and i am always scared to order food off the internet without someone i know recommending it. I ordered a dozen cupcakes for my daughter and coworkers, and they were thrilled. Delivered and Delicious!

Excellent

3 years ago

Joy Hall

was an unknown choice for ordering sweets for my Uncle's 90th birthday. Got pics of the gift, and great comments. Best was the Happy smile on my uncle's face, with the cookies and squares beside him. Good Choice. thanks

Excellent

3 years ago

Patti Lee

4.1

7 Reviews

4.1 SmartReviews Score

Recent Reviews

1-800-Bakery has just earned another satisfied customer. This A+ BBB rated company delivered a clutch performance. I had a company-wide event to push a safety initiative and we wanted to go outside the norm and add cookies for each attendee. We had a tight deadline, but after researching other companies, and seeing their product samples showcasing well-known companies, we placed an order for 300 individually wrapped butter shortbread cookies with a custom logo - and they delivered with hours to spare. Next year, we will plan further in advance so not to place undue pressure even though they've proven they can work well under the confines of a tight deadline.

Excellent

3 years ago

Sheryl M.

My daughter can't have sugar for medical reasons so for her 8th birthday we got her 1-800-bakery's sugar free chacolate truffle cake. It was much better than I had expected! Well done. I'm not sure I would order baked goods online every day, but it's worth a try.

Great

3 years ago

Scott K.

4.6

21 Reviews

4.6 SmartReviews Score

Recent Reviews

The food is seriously amazing!! Everything I have tried has been delicious.

Excellent

1 year ago

Nitwit

The food is excellent, generous portions and great prices. The service was fast and friendly. I highly recommended it.

Excellent

1 year ago

Antoniya Zakharova

3.1

2 Reviews

3.1 SmartReviews Score

Hayleyrsquos cupcakes based in Henley on Thames High Wycombe Reading UK makes personalised cupcakes cakes for all events parties birthdays and weddings baby shower plain sponge chocolate vanilla carrot cake gluten and dairy free biscuits

Hayley’s cupcakes based in Henley on Thames High Wycombe Reading makes personalised cupcakes for all events parties birthdays and weddings baby shower plain sponge chocolate vanilla carrot cake gluten and dairy free can be made for collection

Recent Reviews

I have been ordering cupcakes from Hayley for a few months now as a treat but when I saw she does cakes in a jar I just had to try knowing her cupcakes are so good and was hopeful the jars would be too. I was so right! They are so delicious and moreish! Very highly recommended and can't wait to order more!

Excellent

3 years ago

melissa tongue

I ordered 100 cupcakes with a logo and besides looking very nice, Hayley delivered it on time and very organized. The taste of the cupcakes was very good and everyone enjoyed it a lot.

Excellent

3 years ago

Sara

3.8

6 Reviews

3.8 SmartReviews Score

Recent Reviews

Jane and Lacey cakes are quite simply the BEST cakes in Wakefield - we wouldn't go anywhere else for one now. They look great and most importantly taste good too.

Excellent

3 years ago

Claire Young

As always Jane's fabulous birthday cake was the talking point of our daughter's 50th party. Not only did it look fantastic it tasted delicious as well! I can highly recommend Jane's cakes.

Excellent

3 years ago

Christine Briody

4.6

6 Reviews

4.6 SmartReviews Score

Bread Reinvented Low Calorie Gluten Free Low Carb Alternative

Lo-Dough is an innovative low calorie bread alternative with only 22g carbohydrates and 39kcal per piece Enjoy pizza sandwiches and pies with reduced carbs Lo-Dough is also gluten free sugar free fat free and incredibly high fibre

Recent Reviews

I love this product and have signed up for deliveries every 6 weeks. Bought the book too even though there are recipes on line and on facebook

Excellent

3 years ago

Mrs Ryles

I used the Lo Dough for the first time today and made a pizza. It was really quick and really tasty. Much more filling that using a wrap. I would definitely recommend!

Excellent

3 years ago

Sithee Kotecha

4.9

12 Reviews

4.9 SmartReviews Score

Amore Bakery

From marketing to your customers or making an event extra special Amore Bakery039s corporate cupcakes are rated number 1 in London

Recent Reviews

At fairly short notice we ordered 1165 cakes in three varieties to be delivered to 8 UK locations from Glasgow & Edinburgh to London. They were stunning. Had nothing but great comments from everyone who tried then. This is the 2nd time we've used Amore and we'll certainly be returning. Great job chaps!

Excellent

3 years ago

Jan

We needed 150 branded cupcakes for a mobile app launch activity at our company. We reached out to a few suppliers and from looking at the images on websites, Amore Bakery appeared to be the company with the best looking cupcakes. In reaching out to Amore, they were very fast to respond to our questions, the process of ordering the cupcakes was pretty simple and straightforward. We also had a few additional requests which included nut free, vegan and gluten free options. We also needed a list of ingredients for each type of cake which Amore were very open to help us with. The cupcakes arrived on time, the gentleman who delivered the cupcakes was very professional and friendly, and the delivery was made even earlier that we had expected which was great. The cupcakes were divine and very well received within the business. Very impressed with the service.

Excellent

3 years ago

customer

4.9

79 Reviews

4.9 SmartReviews Score

CakeFlix

Browse hundreds of multi-award winning online cake decorating courses by expert Paul Bradford and his special guest tutors Learn how to make cake step by step

Recent Reviews

So easy to follow I love looking at the videos it gives me hope I can achieve a nice cake I am new to cake decorating I live in Perth wa I love to go to a lesson one day it's very limited hear

Excellent

3 years ago

Michelle Burke

Really appreciated the fun and informative lessons, and the fact that I was able to access them free for 1 weekend. Being based in South Africa where the exchange rate is around R19 to 1 pound, joining is financially out of my reach. I was captivated the entire weekend and learned stax!

Excellent

3 years ago

Sarah Kunneke

3

3 Reviews

3 SmartReviews Score

Cake My Face

Design-Your-Own Photo Cake Topper service for delivery to your door Highest quality icing perfect for cupcakes biscuits and more

Recent Reviews

Cake My Face always provide first class quality, and even in the pandemic (covid 19) I am still able to rely on them to deliver my products in to ensure I am still delivering smiles to my customers in time for their birthdays.

Excellent

3 years ago

Ziva Cakes

Last minute idea meant I was looking for a photo cake topper for my Dad's 80th with less than 3 days to go. Found CMF online and paid for fast delivery. Informed about order progression at all stages and topper arrived in plenty of time. Great quality and picture was excellent. Would highly recommend.

Excellent

3 years ago

Malcolm

3.9

14 Reviews

3.9 SmartReviews Score

Cakes Today

Want a mouthwatering fresh cake with full of ingredients don039t worry we are here to deliver the fresh baked cakes within 24 hours at your doorstep Cakes Today 1 online cake shop in London

Recent Reviews

VERY DISAPPOINTING SERVICE 2 Weeks, multiple calls and emails later and still no refund for undelivered cakes. DO NOT USE. I ordered a friend a delivery of cupcakes from Cakes Today 2 weeks ago for her birthday. On the day of her birthday I received a text at 11.55PM that my cupcakes would be delivered in 10m time. AFTER MIDNIGHT! I couldn’t believe it and immediately tried to contact cakes today to tell them not to deliver these cakes in the middle of the night and wake up my friend who’s a doctor and working the next day but I couldn’t get through. Just after midnight I had a call from the courier saying he had arrived. Furthermore the courier told me he still had 5 more deliveries to make afterwards! I told him not to wake my friend and spoil her birthday. My friend didn’t receive the cupcakes on her birthday or afterwards, and despite my multiple calls and emails to the company they haven’t provided me with a response or refund for the cakes my friend never received. Absolutely appalling service. Do not use this company.

Poor

3 years ago

Victoria-Emily

Customer Service: I ordered the cake for my husband's birthday, 8 days in advance. On the day, I called them to ask when the cake will be delivered and they informed me between 8-9 pm. I told them that's too late for us. They couldn't help me. Later I saw that on the invoice they are committing to deliver the cake between 11 am-8 pm. I called them back and told them if they don't deliver the cake till 8 pm, to not deliver at all, and to refund us because they are breaching the agreement. However, this was not respected and the cake was delivered at 9 pm. Quality of the cake: I ordered "Not a Cheesecake Strawberry Cheesecake". The description on their website "This cake is not entirely a cheesecake but possesses the beautiful flavours and creaminess of one." Paid £49.99 for 8 inches. What we got was two layers of sponge with whipped cream in between and a thin layer of jam. Like a £10 cake from any store.

Poor

3 years ago

Jasmina Risteska

4.6

29 Reviews

4.6 SmartReviews Score

Cupcakes Delivered Next Day in the UK Rachael039s Kitchen

Send beautiful handmade gift cupcakes - we have over 40 flavours to choose from and send all deliveries in gift packaging Next day delivery available across the UK Place your order by 4pm for next day delivery Personalised cupcakes available including Photo Cupcakes and Logo Cupcakes

Recent Reviews

Ordered these to be delivered to my little brother who had just finished his university exams ... was dubious about sending perishable goods in the post but they tipped up in immaculate condition (and It was chucking it down on delivery day) would definitely order again

Excellent

3 years ago

Mia Ciok

i received cakes all in one piece and the other order for mum in law she was thirlled with her gift

Excellent

3 years ago

Christine Blake

3.2

3 Reviews

3.2 SmartReviews Score

Custom Cake Toppers - Personalized Cake Toppers For Wedding Since 2007

Custom Cake Toppers Personalized Cake Toppers For Wedding Anniversary WowMiniMe Create Your Own Custom Cake Toppers With 100 Satisfactions Guaranteed

Recent Reviews

I ordered a custom cake topper from wowminime a few weeks back and the package arrived this past monday. I checked the package to see if there was any damage before opening and there wasn't so I continued to open the package. After unwrapping the package I noticed a chunk of my hair from the cake topper was not attached, the color I requested was incorrect and the hair style I requested wasn't correct either. In the beginning phases of ordering they were very accommodating , answering all my questions and concerns. Now that I have recieved my cake topper it is as if they are done with them. I emailed them my concerns and pictures as proof and was told to just use super glue to glue the hair back onto the topper and was told the color that was painted on the doll was a royal blue Even though it is not. Even though their were other things wrong with the cake topper I was willing to overlook the flaws because they were so accomidating at first. I am very disappointed in my purchase and don't recommend this company to anyone wanting something special for their wedding day.

Bad

3 years ago

Josephine W.

My fiancé and I ordered a custom cake topper from wowminime and although the company was fairly accommodating during the process (changes, suggestions etc) when we got the dolls they were packed in a box that was slightly too small for them and they arrived broken and we were charged 30$ delivery. (Also noticed it arrived from Japan NOT the UK like it's listed on their site). When we contacted the company with our concerns and multiple photographs they asked us to try gluing it back together (we paid 240$ for something special for our wedding... gluing it together was NOT the answer we were looking for). I asked for a refund and they offered around 25$. I said no then they offered 50. I said no again and they gave us back 60$ and that was all they were willing to do. Needless to say were pretty disappointed with the cracks and glue all over our cake topper and will need to get another one which is disappointing considering the amount of money we spent on this one!!

Bad

3 years ago

Brittany P.

4.7

11 Reviews

4.7 SmartReviews Score

Bakingo

Bakingo - An online cake delivery portal offering delicious cakes with free home delivery service This online cake shop deals in all types of delicious cakes for every occasion Order cake online for Same Day Delivery Within Few hrs Delivery

Recent Reviews

The cake was really good, exactly same as the picture I had sent. It's the second year since I'm ordering from Bakingo. They know exactly what I want. They have never disappointed me...on time delivery. Thanks Bakingo. Looking forward to order again.

Excellent

3 years ago

Susmita P.

This is truly an amazing cake website. I was really happy about the cake quality like it was so delicious and damn aromatic and it was delivered on time. We had no issues while dealing with it. Very much trust worthyplease do order on this website #bakingo

Excellent

3 years ago

Divya R.

4.7

17 Reviews

4.7 SmartReviews Score

Gluten Free Artisan Sourdough Bread - 100 Plant Based

Simple Kneads makes gluten free artisan sourdough bread that is baked-to-order and delivered fresh to your home Enjoy delicious clean label bread today

Recent Reviews

The breads are great quality. Packaging is well thought out and easy to remove each slice. I have been gluten intolerant for years and have tried many brands of breads. Most of them are in the freezer section of the store and often are freezer burned when purchased. The only way they can be eaten is well toasted and still they often resemble cardboard. This bread can be eaten either way. Toasting does not render it tasteless.

Excellent

3 years ago

Linda S.

Super easy to order, but you should take better care of shipping. For over $7 a loaf paid for (thats with a discount too) I expect my bread to arrive in the shape it was baked in. I had three of my 8 loaves squished in the flimsy priority mailing box. Didn't mess up the good taste, but its annoying and you should do a better job of packing.

Great

3 years ago

Nicole M.

4.9

2 Reviews

4.9 SmartReviews Score

Crust N Cakes

Online cake shop Order cakes for any occasion - Birthday Anniversary Marriage etc We offer free midnight delivery across Gurgaon Noida and Ghaziabad

Recent Reviews

When I was on Indian tour for some work that time my husband gave me surprise midnight birthday celebration by ordering Cake from Crustncakes. Its a delightful and emotional moment for me. The taste was so yummy ,fresh and well design and tasty cake . The gift is also beutiful.

Great

3 years ago

Sophia W.

I "HAVE" to compulsorily start by saying that "Crust N Cakes" indeed gives justice to its service tagline, they have amazingly helped me in accomplishing my celebrations :D I am based out of Mumbai, and had to surprise a very close friend, i somehow got to know about this website while i was surfing for someone who would take orders online and deliver around 12 midnight in Gurgaon. (I am fortunate enough that i chose you guys over other websites i visited). I called yesterday (16.11.15) around 9:45 pm and asked all the possible questions which were answered patiently and i was assured of the service to deliver the cake at 11:30 the very same day. I really thank you for the excellent services you guys provide. Now that i come to the taste of the cake, i wish i had 5 more stars(*****) to put for you guys.. i ordered "Designer RUM CAKE", though i didn't taste it personally, i got all the appraises for its the presentation, its design and definitely its finger licking taste..!! the lantern and the sparklers added to the occasion perfectly, kudos for the kind gesture of giving them as complementary. :D I wish you all the luck and i want you to always maintain your set standards and help every accomplish their celebrations !! :D Thanks a lot once again..!!

Excellent

3 years ago

Kapil T.

4.2

20 Reviews

4.2 SmartReviews Score

New Cakes

Personalised cakes with Free Delivery throughout the UK Order online from over 500 beautiful cakes or call us for bespoke designs on 01753374726

Recent Reviews

We wanted a wrestling Belt cake which was quite a big ask at the height of the COVID pandemic. We sent some images and not only did the cake look great but it tasted great too . Very professional and good service .

Excellent

3 years ago

Maria C.

Absolutely amazing! I got a bespoke cake made for my son's 15th birthday which I wanted to be unique. It was of a spoof of "Bob Ross" in the Dead Pool Avengers. Beautifully crafted & every detail matched the character, surprise of the night & tasted delicious. All guests were left amazed at how well the character had been copied, even the ones who didn't have a clue who it was! As long as my son knew & was happy that's at that mattered & he loved it. Vanilla sponge with Jam filling, the rest of the cake was finished the next day & was as soft as it came.

Excellent

3 years ago

Priya B.

3.4

8 Reviews

3.4 SmartReviews Score

Edible Pictures

Edible Pictures Edible Images Edible Cake Toppers Cupcake Toppers Vegan Kosher No Nuts Dairy Eggs or Gluten 100 edible Since 2005

Recent Reviews

We have been ordering from ediblepictures.net for many years with outstanding edible photos. Just email your photos or they will make pictures for you. They will fix your photos for free. Shipping is swift never had any problems. They are the best, I would never go anywhere else.

Excellent

3 years ago

Katy S.

Do not use this website. I ordered the film strips for my husband's 50th Birthday cake. After cropping the images I wanted I emailed them to Ediblepictures.net in PDF format. I received a response informing me that the images were blurry and could I send them in jpg format. I emailed them jpg versions of the photos but also informed them that they are not cropped to size like I had done with the pdf copies (I didnt know how to do it with a jpg. file if at all) and asked them if this was okay and if they could print the images going by the pdf cropped versions. They responded to my email but didnt say they couldnt do that. So I thought they were fine with this. This is the first time Ive had anything like this printed and they know their business and what they are capable of doing better than I do. Anyway, I just received the images today and of course they were not cropped!! Im very disappointed because these are going on my husbands 50th birthday cake and there are some people on them that I didnt want on them. Now they look weird. So I sent them a pleasant email telling them that some of the images were not cropped like the original pdf versions I had sent them. Well the response by them was full on defense mode with exclamation marks and their email ended with this is the last email from us. This was their response after me sending them just one email!! Oh and the subject line read we did our best! DO NOT USE THIS COMPANY. They obviously do not listen to the customer and then when you mention they did not print them correctly as you had clearly stated in one of your emails, they get defensive.

Poor

3 years ago

Margaret S.

4.2

1 Review

4.2 SmartReviews Score

sendacake.com

The Ultimate Online Cake Store Order Gourmet Cakes Treats and More Buy Birthday Gifts With Ease Home Of The Cake Explosion Gift Box Fast Delivery

Recent Reviews

Sounds like a good idea, but it isn't. Read the negative reviews on TrustPilot before you decide to purchase.

Bad

3 years ago

smartreviews

4.8

32 Reviews

4.8 SmartReviews Score

Recent Reviews

Ordered a cake for my sons 21st. Had added a message to fo on the cake but when it arrived it was blank. I called them and they said i had to purchase a £5 disc for the message to go on. But it wasnt clear at all. Found the website very confusing.

Poor

3 years ago

L. Y.

The product was really well received but despite me specifying a deliver date and receiving confirmation the product was delivered a day late. I’d use again but not for a birthday where the delivery date is time sensitive.

Poor

3 years ago

Claire Paterson

4.8

4 Reviews

4.8 SmartReviews Score

Recent Reviews

Disappointed to see that Reviews.io allow multiple reviews from unverified customers. When we asked how we could respond we were told we could join the programme and pay a monthly charge - only then would we have the opportunity to call out fake reviews. No thanks . . . we don't pay for reviews nor will we pay for the right to reply. Our genuine reviews on Google and elsewhere are a lot more reliable.

Excellent

3 years ago

Alan Young

Best cake supplies I have ever dealt with. Hilarious to read fake reviews about them conning people as Cake Stuff are just about the most ethical company you will find. Maybe read about the work they do with charities and the enormous donations to Mary's Meals through sales of their Couture icing?

Excellent

3 years ago

Charlotte McManus

4.7

6 Reviews

4.7 SmartReviews Score

Recent Reviews

Very good gluten free cake! Ordering and delivery was great - no fuss, everything very straightforward and the cake arrived on the day I chose in perfect condition. Would definitely order more cake from Sponge!

Excellent

3 years ago

Louise

We ordered a cake for my Granddad as a lockdown surprise. Unfortunately the delivery firm left the cake outside in the sun on the hottest day of the year and didn't notify us that it had been delivered for 4hrs. The cake (which was filled with buttercream) was inedible. What was worse was the reaction of the company (Amy) who was incredibly condescending in her responses and essentially told us it was tough and the cake would have been fine sat in the sun all day! AVOID!

Bad

3 years ago

S. C.

4.4

3 Reviews

4.4 SmartReviews Score

Recent Reviews

I have ordered this cake online 3 weeks before my mom's birthday, just to be sure about the delivery date. The parcel came in a very nice box, wrapped 3 times so it could remain perfect and the surprise was huge :) My mom was extremely happy about the presentation and about the taste. As soon as I asked for a slice photo, I was informed that the cake had been eaten, it seems it is too delicious to resist longer. The reviews website does not allow me to post photos, however, I can assure you the delivered product exceeds the expectations. Therefore, I am a happy customer and will definitely come back to this shop. Highly recommended!

Excellent

3 years ago

Rebeca

Ordered cake. They sent an email saying order received. Took money from bank account. No cake on day required. Supposedly they say some technical fault occurred so order not processed but they still took my money. Now trying to get money back and they are not being helpful. Would advise not to use this company.

Bad

3 years ago

Cheryl Anderson

3.9

5 Reviews

3.9 SmartReviews Score

Recent Reviews

I’ve been waiting at least 3 weeks for a refund and a shipping quote and have received neither despite being told on numerous occasions that I would get it within a couple of days. Felt like you e basically lied to my face and stolen my money as I yet have to receive anything

Bad

3 years ago

Kseniya Williams

Very disappointing company Not worth the 1 star, Order place 6th june payment taken. STILL Waiting, emailed several times tried to phone several time all to no avail, no communication at all. My order value is almost £50 which had been taken from my account very annoyed with these people MY ADVISE DONT USE THEM.

Bad

3 years ago

Hilary

3.5

2 Reviews

3.5 SmartReviews Score

Keto Baking Co

Welcome to The Ketogenic Baking Company aka KetoBakingCo Since 2017 we have been churning out small-batch keto-friendly energizing baked goods that will make you feel as good as golden With love and ketones

Recent Reviews

The Keto Baking Company is fantastic. They have the greatest Gra-POW, it is basically granola for those on a ketogenic diet, or any other diet wanting a healthy product. They make three kinds and my personal preferance is for SNICKERDOODLE. I support them 100%, they are friendly and helpful and their products are very healthy, tasty, and so supportive of all who choose to eat keto. Thank you Keto Baking Company!!

Excellent

3 years ago

G. C.

I've ordered twice from the Texas Keto Baking Company and all I can say is, "WOW"! Excellent products, great taste! I love that items are portioned or are clearly labeled. It makes my ability very easy to stick with my keto eating and still getting a treat each day. I will continue to order from them!

Excellent

3 years ago

Teresa Taber Doughty

3.7

16 Reviews

3.7 SmartReviews Score

Bakedin

Our subscription boxes feature a brand new recipe and baking kit to bake our delicious bakes of the month. Choose from sweet or savoury bakes and like our famous baking kits they contains all of the dry ingredients you’ll need, an easy to follow recipe card and some handy extras.

Recent Reviews

Love this company! Absolutely love getting my green box surprise every month. The customer service is superb, recently had an issue with a bag missing and I enquired about using what I had in the house if that would work and Bakedin sent me out a whole new box within 2 day, was blown away! The Facebook group is honestly the loveliest place on Facebook, so supportive. Highly recommend this company 👍

Excellent

2 years ago

Laura

Absolutely brilliant subscription box. Clear instructions and includes all the dry ingredients as well as little bits of equipment needed. Great customer service too, really responsive. Highly recommend 😊

Excellent

2 years ago

Mrs Clare Gatward

3.9

2 Reviews

3.9 SmartReviews Score

BreadVillage

REAL bread baked in Germany. Free Shipping. New customers get 15% off.

Recent Reviews

I agree with user below about being fake reviews. Can't find a negative review anywhere and they seem very insulated from reviews. Every company has some negative reviews. I posted on their FB page (the below) and was blocked immediately. I just wanted what I ordered. Decent bread but worst customer service experience I have ever had. I didn't get what I ordered, was told I did. No way to get anyone else but the no name person who emailed me to 'take it somewhere else' after I told them my experience was horrific. I just asked for what I ordered but they weren't hearing of that.

Bad

1 year ago

JayV

Most of their reviews are fake, with many posting on the exact same day or just days apart with 5 star ratings. I didn't know their customers would simultaneously receive their items, eat them and review within the same 24 to 48 hour period. It IS amazing!! Not only that, they ALL put in their FULL names as if to show they have German heritage. And, Bread Village, based in Florida NEVER allows reviews with less than 3 stars. FAKE and Highly dishonest

Bad

2 years ago

sarcasticat

4.1

3 Reviews

4.1 SmartReviews Score

Brownie Heaven

Hand Baked Gourmet Chocolate Brownie Delivery Free Shipping Brownie Birthday Gift The Best Brownies You'll Ever Taste! Brownies by Post

Recent Reviews

We have ordered from here 3 times. 1st order (Pre-C19): Tasty brownies, arrived on time. 2nd order: (Pre-C19): Delivery slot booked for a specific day and confirmed via email (non-automated). Delivery cancelled on the afternoon it was due by email and rescheduled for the next day with no consulation. Was for a birthday, so had to go buy a cake, and was due to be out all of the following day. After many emails back and forth and a call, I eventually got a refund. Brownies never arrived so doubt very much they had ever been sent as advised. 3rd order (March 2021): Mistakes happen, so we decided to try again, for a birthday. Ordered 6 weeks in advance for a day before we needed them. Got an email confirmation, again non-automated. Day for delivery arrives and we hadn't heard a thing. My partner (who ordered) contacted them to query what time we could expect them as we had waited in all day so far (was about 3pm). Got no response. Gave up at 6.30pm and went and bought a cake. Got a response the next day telling us we should expect delays and that we should have called UPS. It was news to us that it was being delivered by UPS - we had no tracking info. We were then told we should have ordered at least two days before we wanted delivery, despite having confirmation that the order would arrive on a set date - it was never communicated to us that the order may not arrive on the selected day, which had then been reconfirmed. (Since we ordered, they have put a warning on the site, but not communicated directly with customers who had already placed an order.) Later that day, we got an email from the courier saying the now had our order. We got a confirmed date two days away. We asked the company for a refund and got a rude response telling us they had done everything they could. (All they had done was blame us). The order then arrived a day before expected. Good? Not really when we were out. When we finally got our order, the package was damaged. The blondies looked like they had been shoved hastily into the package and box. They were soggy and average at best - certainly not worth the cost. We are still waiting for a refund or goodwill gesture. I have been a quality manager for two national customer service centers (200+ people). I can honestly say that I wouldn't hire a single person from the Brownie Heaven customer service team as they all have been rude and unhelpful. They need a lot of training and some better policies. We are not unreasonable. We know mistakes happen. A genuine apology and a refund for the delivery charge, or an offer to cover the cost of the birthday cake we had to buy would have gone so far, and would have turned the terrible review into a good one. Even the promise to change their delivery from a confirmed day to 1-2 day slot would be an improvement. Don't order if you want these to arrive for an occasion. They won't. And the company won't care.

Bad

2 years ago

Katie

Ordered myself last month, for a set day delivery and when I emailed it hadn't even been dispatched, came on the Monday after and was dispatched on a Friday so my food spend the whole weekend in transit. My husband has since ordered something advertised on the website and been sent something completely different, when hes queried it, they've tried to say that it had been changed at the start of the month, on the 16th July, yet the photo and description he clicked on to place the order aswell as his order confirmation states otherwise. They then changed the photo to the correct one 3 hours late. Now they are saying they will refund him if he sends the one they sent back within 2 days, and its now a Friday. As it was sent incorrectly in the first place, you'd think that they would rectify the order and offer a refund as a goodwill gesture considering he spent just short of £100 on this and some other products. Very poor customer service and will not be ordering again.

Bad

2 years ago

Atlanta Howes

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