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7 Reviews
4.1 SmartReviews Score
Bikes Bicycle Accessories at Merlin UK Online Bike Shop
Browse our range of road mountain bikes bike components cycle clothing at incredibly low prices With FREE UK and worldwide delivery available on most orders
Recent Reviews
As another review posted "Do not order from them. If they send you a bad or wrong item, they simply refuse to acknowledge the error". Be 100% certain you know what you have ordered from Merlin Cycles, I suggest taking a screenshot of the product at the time of sale as even the invoice won't match up. Caveat emptor - the fact that buyers typically have less information about the good or service they are purchasing, while the seller has more information. The quality of this situation is known as 'information asymmetry'. Defects in the good or service may be hidden from the buyer, and only known to the seller
Bad
3 years ago
1 star is too much. 4 week wait for a "not as described" bike to arrive and now they won't fix it unless it's returned. Only a 10 minute job to sort but they won't send me the cassette to do it. I have to send the wheel back which will be gone for ages. Pants attitude - should have been correct in the fisrt place, I have receipt saying it was checked, must have been by a blind person. Not happy. won't use and or recommend them. If you look there are similar reviews on here so there is a common problem they don't seem to care and or want to address in the most efficent way possible, just mess the customer around. Without customers you are nothing, maybe you should do something about that? Thanks for nothing
Bad
3 years ago
16 Reviews
4.7 SmartReviews Score
Beeline
Discover better journeys with Beeline, a better way of navigating on your bicycle & your motorcycle. Simply & safely find your way around the town or city
Recent Reviews
Thought I’d give you some feedback good of course, I used the Beeline moto for the first time last weekend, top addition to my biking experience got me to A & B with no fuss, no more notes on bits of paper taped to my tank bag again, many thanks.
Excellent
2 years ago
I love my Beeline moto! Such a beautifully made, simple to use, discrete device. It's totally replaced mounting my phone to my handlebars, and lasts DAYS longer! There's a slight skill you gain to use it better. At staggered junctions, be aware which direction Beeline is telling you to go and you'll know which road to follow. I find I'm glancing down less, and looking up more. Safer and certainly makes for more enjoyable rides. One of those quality-made items that you don't know you need until you have it. My only regret is I should have paid a little extra for the silver one.
Excellent
2 years ago
2 Reviews
3.9 SmartReviews Score
bellsbicycles.co.uk
Come and visit us at Bell's! A friendly community driven bike shop with quality repairs in Hastings. Selling Pashley, Bobbin, TokyoBike plus much much more.
Recent Reviews
Ordered a helmet in early April. Despite telling me it had been posted, I was unable to follow the Post Office link. Two weeks later, I contacted them and they said it was on its way but the PO were having time delays due to lockdown. The helmet didn’t arrive. In June they said they would post another out. It didn’t arrive and they they told me they had “just discovered it was out of stock” and would I like to pick another colour. I appreciate the lockdown has affected everyone, but i feel they have been less than truthful in their communications with me. Waiting for my money to be refunded.
Bad
2 years ago
I found the customer service to be absolutely first class. I ordered a bike and was kept very well informed of progress with delivery date. I cancelled the order before delivery as I decided to get an ebike instead. The service was still excellent. I would happily use them again.
Excellent
2 years ago
14 Reviews
3.3 SmartReviews Score
Bike Scooter City
Bike Scooter City is Australia’s biggest seller of e-bikes, mountain bikes and electric scooters in Brisbane. Best value and quality at affordable prices, shop with confidence in-store or online.
Recent Reviews
Shout out to Sumner store the guys are awesome great service and always helpful. All around legends.
Excellent
1 year ago
Absolute con artists hiding behind a company name . Don't honour any warranty issues what so ever. Charge you for repairs and then don't honour repairs faults when scooter stopped working after 2hrs use . Stay clear from these guys , they take your money and treat you like crap .
Bad
1 year ago
5 Reviews
4.3 SmartReviews Score
biketowleash.com
COVID-19 UPDATE: Still Shipping Daily! We are home based and adhering to the health directives for everyone's safety. We keep our shipments going so you can safely social distance WITH your dogs. This is the worst time to need medical care!
Recent Reviews
Tried just using one clamp as u suggested but was flimsy . Clamped it underneath with both . Seems to hold him . He lifted bike ( with me on it 140 lbs ! ) going after another biker with dog across busy road , and shifted rear end onto street ! Other than heart palpitations , works as u said .
Excellent
2 years ago
We've now had 2 orders from them. Both were shipped promptly with clear directions for install and use. We've enjoyed their products. They were responsive, willing to help and answer questions. Great customer care!
Excellent
2 years ago
2 Reviews
3.6 SmartReviews Score
blixbike.com
Blix electric bikes offer a unique combination of performance, utility and style. Top-selling electric folding, electric cargo, electric city, electric cruiser bikes. Free shipping and easy financing available. Designed in Santa Cruz, CA.
Recent Reviews
I ordered a bike in July, and was told it would be delivered sometime in August. However, August is over and the bike has still not even shipped. It should not take over a month to deliver a bike to a customer in the same state, and if it somehow does the company should not advertise faster shipping.
Bad
2 years ago
This company has the worst customer service I have ever experienced. I have been waiting for an entire year for a part and I don't think I will be getting it ever. A cheap product with lots of money spent on marketing. A little further research on the company and I find that the CEO was previously part of H&M which is notorious for cheaply made clothing that look good for a month. This bike is no exception to that.
Bad
2 years ago
4 Reviews
4.3 SmartReviews Score
btrsports.co.uk
Browse our range of cycling, running and high visibility accessories and clothing. Bike bags and panniers for road and MTB bicycles. Wide range of hi viz and waterproof jackets, gilets and vests for both cyclists and runners alike. Our Be Totally Reflective jackets and gilets offer outstanding night and day visibility
Recent Reviews
Ordered fold-over bike bag, arrived within 2 days in perfect condition. fitted it to my bike rack and rode off !! Excellent service from all, would definitely use again. Many thanks to the team!! John
Excellent
2 years ago
Excellent product. Much better than expected. Really high quality and super reflective. Easy to wear and will fit most sizes. Great company too with first class customer care. Would highly recommend.
Excellent
2 years ago
1 Review
4.2 SmartReviews Score
CCACHE
Shop CCACHE's range of bikes, framesets, wheelsets, apparel, tyres, accessories and gift ideas for road, gravel and mtb. Plus, free domestic shipping on orders over 79.
Recent Reviews
2 Reviews
3.2 SmartReviews Score
Chaintamer UK
Chaintamer UK - bicycle drivetrain chain control device that will eliminate chain slap, works as a chainstay protector and creates a quiet bike.
Recent Reviews
Chaintamers are brilliant they stop the chain damaging your chain stays & help quieten down your bike really fast delivery , would prefer a hard rubber or ptfe base but the hard plastic one has been ok so far.
Excellent
2 years ago
Received my 80mm curved base Chaintamer on time and fitted it to my Stanton Slackline Ti easily. Suggest sticking a self adhesive puncture repair pad under the base to give it a bit of grip and padding against the frame, although once fitted the chain will keep it in position. Works really well through the gears and will help protect my titanium chainstay better than stick on covers etc. Will get another for my son's bike.
Excellent
2 years ago
5 Reviews
4.6 SmartReviews Score
Electric Bikes Electric Scooters EBike Hire Repairs
Specialising in electric bikes, we provide a number of services from electric bike sale to rental & repair. We have every ebike to suit your lifestyle and need.
Recent Reviews
Excellent communication. Good conversion kit. Everything supplied and correct. Easy to fit/ install. Best bike conversion kit in Ireland. 5 Stars. Will definitely use the website again later for add ons. Super fast delivery. Great value for money.
Great
2 years ago
My interaction involved the replacement of the damaged frame under guarantee, the job was done quickly and for the most part a satisfactory one, However when I receive the bike the handlebars, or set incorrectly Making the bike, unbalanced this I sorted out with a local mechanic. A small but important item. Many thanks
Great
2 years ago
1 Review
3.6 SmartReviews Score
Geeks China
Online shopping with fast delivery for the electric scooters, electric bikes, hoverboard, smart watches, toys, etc on Geeks China. All the electric scooters, e-bikes, hoverboards are now stocked at the local warehouses in America, Germany, Poland, United Kingdom. The delivery only takes about 2 to 7 days.
Recent Reviews
This website is an e-commerce platform where you can purchase products directly, and they use Paypal as their payment method (no credit card payment or other payment method available). On this website, we can find almost all the SNS account that associated with it, facebook, twitter, Youtube, instagram, pinterest, vemo, etc, as well as the mailbox, so customer can reach to the seller easily, which is good. Besides, they are updating the products constantly, as well as reviews, posts, which indicates that it is a live website and working normally. Besides, every function for the e-commerce website is working well.
Excellent
2 years ago
12 Reviews
3.1 SmartReviews Score
Global Cycling Gear
Global Cycling Gear is the manufacturer in cycling apparel industry with no minimum order required and offering free design service.
Recent Reviews
Customer service is horrible. After waiting 5 weeks to receive my two kits, I open them up to see the chamois is so subpar. It's sewn in two inches back from where it should be. It has seams poorly sewn and running right down the crease between your crotch and legs. Saddle sores would start at mile one. I attempted to return them but all I was offered was a 20% discount on a future purchase. Then they stopped communicating with me. You've been warned.
Bad
2 years ago
Worst apparel company ever. Waited a month for my product. They had the address wrong so they shipped it to my zip code, but not to my house so USPS refused to deliver it and shipped it back to shipper, all while they already had my money. Whbe I went back to them they said they will have to charge me for shipping it back to the corrected address. I mean they are ridiculous . Never ever ever buy from them and I will be writing a formal complaint to the bbb. All I asked was for my money back and they refuse to refund me
Bad
2 years ago
8 Reviews
4.6 SmartReviews Score
Goodordering
We make functional tech ready, retro style cycling accessories. Our bags include multi-functional cycle panniers, backpacks & handlebar bags. We ship worldwide.
Recent Reviews
A disappointing experience with Goodordering. I understand that the current climate has put strains on many businesses including small ones, however failing to deliver a face mask and then ignoring my chaser emails, I was forced to lodge a (successful) complaint with PayPal. Sad to say that despite being a big supporter of small businesses, I won’t be using Goodordering again.
Bad
2 years ago
Having heard about this company from friends who have been to their store in Hackney I was really excited to see the product range for myself. Having taken up cycling during our lockdown I'd been on the look out for a a multi functional Pannier bag that would also hold up away from the bike. Honestly the styling,functionality and quality of this bag was incredible. As I couldn't make it to see their shop before my last trip I called the company and spoke with the owner Jacqui who was really helpful. Couldn't recommend this enough !
Excellent
2 years ago
17 Reviews
4.4 SmartReviews Score
huubdesign.com
Triathlon and Cycle wear with a focus on form, fit and performance by HUUB Design. 100% satisfaction guarantee from 220 Triathlon Magazine Award Winning Suppliers.
Recent Reviews
I purchased The Huub Mystery Wetsuit back in May 2020 which arrived within a few weeks. I got an Archimedes III 3:5. It was a good fit, but very difficult to get on, but was easier after a few uses. It is good in the water and is buoyant while still being warm. However, within about 5 uses (maybe a month's use) holes started appearing under the armpits which let in significant amounts of water. The material just fell apart and is now effectively useless. I followed the guides with how to look after a wetsuit and as this was an expensive suit I was extremely careful with it. My brother bought the same mystery deal and got a slightly cheaper model but had exactly the same problems. Updated 12June 21. Huub contacted me to replace the damaged suit. To be fair the customer service was really good and the issue was dealt with promptly. The new suit is excellent and from experience, these huub suits seem the fastest ive tried.
Great
2 years ago
I bought an Arquímedes 3.5, expensive and good wetsuit, at least Omar told me that. Omar is Huub seller in Spain. Since the first day I put It on, It started to tear everywhere!!! I phoned and wrote Omar many messages without response. Never more! I swim twenty years ago, Orca , Kynay, Sailfish. With Huub and Omar I was really scammed. He comunicates via WhatsApp. I was really disappointed and angry of course. Huub can be a good brand that is why I wanted to prove It. My personal experience was simply awful.
Bad
2 years ago
9 Reviews
3.2 SmartReviews Score
JourneyBikes
Best brands for electric bikes, beach cruiser e-bikes, fat tire e-bikes, city commuter e-bikes, recreational & folding e-bikes. Popular brands like X-Treme, Revibikes, Qualisport, Ecotric, Nakto, Emojo and others.
Recent Reviews
I prepaid for the bike on February 21, 2021 knowing that it was due to ship Mid April. Which it kept getting delayed. Then the first bike you shipped me which you shipped out late May was completely wrong and then a week later I finally get the correct bike. I understand that the box was showing the right bike but don't ever ship anything out without checking the contents of the box first.
Poor
2 years ago
I have no received my bike yet but let me tell you I have gotten prompt service!! As soon as I send an email with questions Jason has gotten back to me in a timely fashion and is very knowledgeable and helped me pick out the right bike for me. I can hardly wait for my new bike to arrive !! I highly recommend journey bikes !!!
Excellent
2 years ago
16 Reviews
4.5 SmartReviews Score
Recent Reviews
I bought an Albea Orbea 29" MTB at Competitive Cyclist last December. Shipping was fast and package was delivered undamaged. Quite impressed... Nice filled in Quality Control Checklist. From there it went quickly downhill. At the first ride I noticed that my front derailleur was jumping, my crank got loose and my chain damaged immediately my frame. Called customer service and got the reply to go to a local dealer to fix my bicycle... Tightened the crank and went for a ride... Same issue... Tightened the crank and again same issue... After 6 months all the spokes of my rear wheel broke during a ride... After 9 months the chain issue came back up. According to Customer service its all wear and tear/ servicing. Well, I use 3 other bikes (ie. Giant, Specialized, Marin...) for years and they never showed alike issues within 1 year (Yep, I do understand wear and tear and do service my bikes). Stay away from Orbea and far, far away from Competitive Cyclist for your purchases. Suggest to follow their Customer Rep suggestion to visit a local bicycle dealer.
Bad
3 years ago
I purchased two pair of cycling shorts. My first AND LAST order with them. Across the top of the page (and in a prior email) was splashed this text: 20% off your first order. I ordered two pair of cycling shorts listed at $80 each, or $160.00. I never received an email confirmation of the order. I never received a receipt. My account was billed $153.00 (a $9.**** shipping fee was a ripoff but with the discount I figured I was still ahead of the game). After about the third email I got this absurd breakdown: $79.02 $79.02 $50.43 Total charges do not match up with my credit card was charged. So they are running a shell game. When I called to ask about this, I was told that because THEY shipped from two different warehouses the discount only applied to one order. I saved $7.00. Next time buy from Performance. Lesson learned.
Bad
3 years ago
30 Reviews
4.8 SmartReviews Score
EuroBikeParts
Deals Discounts on Groups Groupsets Kits Shimano Dura Ace Shimano Ultegra Shimano Di2 Campagnolo Super Record Sram Force
Recent Reviews
Always a pleasure in doing business with such a trusted/reliable vendor. The price/quality/service has always been top notch and it continues to be amongst the finest in quality bicycling parts/accessories. The commitment to customer service is very real, and has been prompt and fair, resolving any issues with little drama. I cannot give a higher endorsement to EuroBikeParts!
Excellent
3 years ago
Shopped around for a new Ultegra 6800 groupset. Found Eurobikeparts.com and asked if they would price match a competitor. The email reply from Dom was fast, polite, and thorough (and he matched the price!). Placing the order with the discount was seamless and the order arrived quickly. I definitely recommend buying from Eurobikeparts.com!
Excellent
3 years ago
5 Reviews
4.3 SmartReviews Score
Flatout Cycles
Find the right bike for you on our platform by searching hundreds of bicycle dealers across the UK and part exchange your used bike in store or online
Recent Reviews
Order received within 2 days, brilliant.
Excellent
3 years ago
Came across Flatout cycles whilst on Google pondering the best avenue to sell one of my bikes due to injury and lack of use. Have to say they are a fantastic company to deal with the whole process is a doddle, replied to all my queries in good time, made a very fair offer for the bike and arranged courier at a time that suited me. Would highly recommend them to anyone especially if you don't want to be dealing with time wasters on certain auction sites. Pleasure to do business with :)
Excellent
3 years ago
8 Reviews
3.4 SmartReviews Score
Fri BikeShop
Er du ogs229 glad for din cykel Professionel landsd230kkende service 100 samlet og altid k248reklar Book gratis pr248vetur og shop vores store udvalg i dag
Recent Reviews
købt 25/4 2015
Great
3 years ago
I ordered a children's bike from fribikeshop.dk in January for child who's outgrown his current bike, because the bike was 23% off. The bike was only available online but had to be picked up in one of the shops. I got a call the next working day from the shop I had chosen for pickup that the bike was not in stock. This would have ended with dissatisfaction, and the bike should really not have been listed on the website if it was not available. HOWEVER, the shop itself (Thorvaldsensgade in Aarhus) and the employee I taked to (Jacob) left me extremely satisfied in the end. They offered a slightly better bike in the same size, for a similar discount on the price (so I did have to pay the difference in prices, which was 200 kr). The bike was ready for pickup in the store two days later. Picking it up was simple, and the staff was very helpful. I felt that they had actually gone out of their way to make me a happy customer, and I appreciate that.
Great
3 years ago
5 Reviews
4.5 SmartReviews Score
Alltricks
Vos univers Vlo Running Outdoor sur Alltricks - Large choix de vlos composants chaussures vtements parmi plus de 500 Marques Livraison 24h
Recent Reviews
I ordered quite an expensive bike (something that I usually wouldn't do), which was delivered within 3 days from France to Luxembourg. The bike came well packed and perfectly assembled and prelubricated. I only needed to tweak front derailleur cable a little bit (cause probably the cable tension got messed up during the transport, which is completely understandable) and front disc caliper clearance. Other than that everything else was perfect. The customer service was quite responsive via emails and spoke English. The only thing I'd warn you about is that they are sending the things with french Chronopost, which is absolutely terrible delivery company, and I got to know this only once I received the tracking number. So needless to say, I was absolutely shitting my pants for 3 days due to my previous experiences with them, but everything went perfect this time. Maybe I was just lucky, who knows? This is my first order with Alltricks and will certainly give them a chance in the future again. 4.5/5
Excellent
3 years ago
Made a purchase last May 1 with expected delivery date of May 12 but up to now my items are undelivered. No changes on tracking status until now. Tracking system is in French only & I have to google translate it myself. 05/12/2020 Your package is retained by the postal services due to a missing invoice. I kept on following up but they stopped replying since May 20 & just told me that they are still coordinating with the carrier... The worst part is they sent me an email to ask for my feedback regarding my purchases that they haven’t even delivered yet!
Bad
3 years ago
20 Reviews
4.5 SmartReviews Score
Bikecation
Cycling holidays in UK Europe Plan a road cycling break a luxury singles holiday or a sightseeing tour Your dream cycling holiday starts here
Recent Reviews
Making a week long trip to northern Greece, Albania and Macedonia look effortless in terms of organisation, support and guiding is my biggest compliment . Add to that a wonderful sense of humour and willingness to smile benignly at the nonsense that only 12 male cyclists can create makes Rob and the Bikecation team a very special team.
Excellent
3 years ago
This year's trip with Bikeation (our third) was another huge success. Rob's knowledge of little known, off the beaten track, beautiful destinations is unsurpassed. 2 years ago in Bosnia-Herzegovena we saw 2 other cyclists on the trip, this year only 3! Mercifully as we get older the metres "we have to climb" reduce a little each year too. 810kms and 9,829m of climbing in six days isn't too bad for a bunch of busy over 50 yr olds. Great support too from Silviu and Tomas.
Excellent
3 years ago
4 Reviews
4.5 SmartReviews Score
EKOI
Dcouvrez tout l039quipement vlo et VTT sur le site EKOI Crez votre quipement vloVTT de la tte aux pieds
Recent Reviews
Ordered Jersey and gloves, sizes are smaller than UK but went to website and emailed the UK reps and had no problem returning freepost and exchanging for correct size. Find the products of good quality and price comparable to other top brands.
Excellent
3 years ago
I ride about 10.000 miles a year for the past 30 years. Your products are the best i have ever used. i was a Assos rep. (representant) and used their clothing all this time, it used to be the best, not anymore. Their quality is not even comparable to yours) your product is much better, more reasonable also. It was difficult to order in the beginning but i got great help from your customer service dept. a gentleman by the name of Jerome and another guy whose name i do not remember helped me. Thanks to both these guys. all the best and continued success. g
Excellent
3 years ago
29 Reviews
4.3 SmartReviews Score
Dare2b
Buy ski wear cycling clothing and running clothing from our huge range of premium outdoor clothing at great prices for men women and kids
Recent Reviews
I ordered two ski jackets and they were exactly as described. They were delivered very promptly also
Excellent
3 years ago
Very high quality coat for use in Autumn, Winter and Spring
Excellent
3 years ago
29 Reviews
4.3 SmartReviews Score
Freewheel
UK based online bike shop and Independent bike dealer network Order online for home delivery or reserve collect from a local Freewheel store
Recent Reviews
My Sincere “THANK YOU” Liam & Freewheel Being a rider for over 40 years with little technical expertise and keeping up with bicycle development I decided as a dedicated fan my cycling team, Madison Genesis to purchase a bike to go with their outfit in time for Semaine Fédérale 2019 in France. I was contacted by Maddison regarding the possibility of a used team frame which later transpired non availability of a medium size frame but I was directed to their authorised distributor freewheel for a new one at a discounted price. In midst of all excitement I duly followed the instruction and happily clicked on the link and ordered myself what supposed to be my star possession. I received a few days later and Xmas came, thought no more about it but after when I took it to my cycle shop / mechanic Paul Hewitt cycle for building it as bike I was duly informed that it was a disc frame?! As what he meant well his explanation was a bitter pill to swallow. Paul advised to contact Freewheel or Maddison for a replacement which I did but none was available. A Bummer! Well dejected and swallowing my bitter pills with pride? I was offered a refund which I don’t believe they were obliged to do so but gracefully received however, I have gone back to where I was “waiting for the ever illusive Maddison bike). During this experience what surprised me the most was receiving the best customer service from Liam at Freewheel whom I cannot thank him and freewheel enough for their advice, assistant, support and most of all the gesture of goodwill. These kinds of organisations are a dying breed as we live in the world what I believe grab and run. My Sincere “THANK YOU” Liam & Freewheel
Excellent
3 years ago
Haven’t used freewheel for many years but the price was absolutely rock bottom but the product was top quality and first rate delivery
Excellent
3 years ago
30 Reviews
4.6 SmartReviews Score
Headwater
Headwater Holidays specialise in walking cycling cross country skiing and relaxed activity holidays throughout Europe the Med and Bermuda Click for great value activity holidays
Recent Reviews
Headwater were helpful at every point, dealing with French strikes and floods, and broken bicycles... Definitely
Excellent
3 years ago
We had a cycle bag stolen on first night and this was quickly replaced by your company the next morning. Also my suitcase got accidentally damaged whilst being transported between hotels and even though i said it didn't matter i was still sent a bottle of wine at end of holiday. Excellent service throughout holiday. All hotels very good.
Excellent
3 years ago
25 Reviews
4.7 SmartReviews Score
Iffley Road
Iffley Road makes timeless British running kit We use high quality fabrics that give long lasting technical performance and comfort Classic Understated Timeless
Recent Reviews
I would recommend them 100%
Excellent
3 years ago
The purchase arrived in a timely fashion( from the UK to US). The product is of high quality and I enjoyed the note included in the package.
Excellent
3 years ago
1 Review
4.1 SmartReviews Score
ASSOS
Since 1976 ASSOS of Switzerland has been engineering cycling shorts jerseys outerwear and accessories for the worlds most discerning cyclists
Recent Reviews
You can not speak to a human, I gave up holding after spending 10 minutes searching for a contact number, then 20 minutes holding. Companies like this should not get away with taking your money hassle free, then make it impossible to speak to anybody regarding your order . It tells you a lot about ASSOS'S company ethos or lack the lack of it! unless you want to take the risk try and buy your item else where with companies that do have a decent customer service where you can speak to a human!
Bad
3 years ago
2 Reviews
3.8 SmartReviews Score
spacycles.co.uk
Recent Reviews
Bought a new chainring, one of their own brand ones. Fantastic price, love the product, went on a dream and after 100 miles is fully part of the bike. As always, great quality, great service. Top marks.
Excellent
3 years ago
Mike Docherty
Bought a Calder leather saddle , the delivery was unbelievably quick , 24hrs . Compared to a Brooks the quality is just as good , the leather is thicker than Brooks , and it's HARD . Will need lots of "wearing in". Worth every penny .
Excellent
3 years ago
Dennis Smith