Business Reviews

I ordered two remote reading wireless thermometers (Chaney #985's)and they arrived a few days later. The items are complete junk. There is no way that they don't know that they are selling junk. You can even see it on their "Return" policy. It would be one thing if the unit was just a defective item however, it is easy to tell how the lack of quality immediately when you open it. I put batteries in the display unit it and the remote sensors. The unit did seem to connect to the remote sensors however on the display unit all of the lcd elements were showing to some extent. If you held the unit just right you could tell what the temperatures were supposed to be. Within about 8 hours all of the display elements had gone out. That seemed odd so I checked the batteries and sure enough they were dead. Put new batteries in it, same initial partial display of all of the lcd elements and again in about 8 hours the batteries went dead again.

I have purchased from them a couple of times over the years and am very pleased. They have great prices, they don't gouge on shipping and they have great service! Recently I needed a UDMA IDE cable. I went to best buy and they wanted $18!!! I did a price search and found the same thing at partshelf for $0.99. UPS came up as $5, but that was fine with me because it was still the best price on the net. I placed the order, and to my pleasant surprise they emailed me saying they shipped it by mail instead and saved me $4!

They are misleading everyone by accepting orders for their RTX cards but the ETA will be pushed back for years. Do not do business with this company they are using RTX cards to advertise themselves.

My small business bought a Bixilon/Samsung printer from this company. After many hours and dollars spent trying to integrate this printer into our system, we find it is not compatible with Windows 7 64. We ask to return it, undamaged in it's original packaging. Their retort, a nasty "no" along with the several pages of the return policy. I called and stated they could easily resell it and we were willing to pay a restocking fee and shipping. No. They then referred me to the Korean manufacturer, which has obviously gotten me nowhere.I have spent so much time trying to get this thing returned and my money back. I will never do business with this company again. They are devoid of customer service and reticent in any respect for their customers. Buyer beware...

I ordered a rifle and 500 pellets. I only received 100 pellets and have not been able to reach anyone. I have sent emails left messages and have listened to the on hold music for extended periods of time and then transferred to a voice mail that no one listens to. I would not recommend anyone ordering from this company.

Airgun Depot sent two Glock 17 replicas to my 12-yr-old son who used someone else's credit card. I tried to return them (and find out who paid for them) to no avail. Multiple phone calls were not answered, messages were not returned, my e-mail to their "resolutions" team was ignored, my request for an RMA on their online form was ignored. I am now sending them back on my own dime.

I ordered a dozen personalized golf balls (Taylormade Aeroburner Soft) with a first and last name on them. I received them today via USPS and they're exactly what I wanted! The writing is small and could be bigger, but it works and looks great. After about a week, I checked the shipping status online and it still said processing payment. I emailed the company and received a reply within minutes saying that they were being printed that day and would be shipped. Altogether, it took 10 days from when I ordered them to when I received them, but it was 3 days sooner than the expected delivery date. There was also a card in the box saying that to "guarantee the longest life" for the product, they recommend waiting until December 31st to use the golf balls (about a month). It shouldn't be a problem now since it's winter, but if you order personalized golf balls keep that in mind. The cost wasn't that much more for a personalized product, either. I don't even play golf, but I'm definitely going to order from them again!

I have ordered from GolfBalls.com five times over the last year and a half; consisting of new balls, used balls, gloves, clubs and tees. I've always received my order within a week of placing the order. Every order has been perfect and exact what I expected. They also offer many promotional discounts and free shipping offers. Prices overall are excellent and the selection is top notch. I always get a free set of GolfBalls.com golf tees and ball markers with every purchase. It may only be four tees and two markers, but those little things show me that customer satisfaction is very important to this company. I highly recommend this seller to anyone looking for a good deal on golf balls and golf accessories.

Ordering a decent desktop PC is daunting even if you enjoy technology. Getting the balance between power and quiet makes it even harder. These people know their stuff and got it right for me. I was also impressed by their speedy responses to technical queries prior to ordering, checking the spec against the additional peripherals I intended to migrate from my old PC, and reassuring me that the cooling was sufficient without additional upgrades. As a result of that interaction by email, they even put the cabling I needed in place ready saving me the grief. A very reassuring experience and a great product delivered, which I am enjoying using. Thank you.

Super fast delivery, ordered on Thurs, arrived Friday morning. Cheapest price for what i was looking for and reasonable delivery charge also. Very helpful and friendly service on the phone and via email. I spoke to a nice woman who described the heatsink/fan to me as it was a B-grade and i needed to be sure it was in okay condition and when it arrived it was. RECOMMENDED.

Reasonable prices, a lot of things come from China, but they are upfront about it, I ordered a dash cam and it arrived from China within 10 days. Can't say what their customer service is like, didn't need to use it, but the transaction was fine.

Great site. especially for ink jet ink. I Have an Epson 1400 I Purchase the premium remanufactured ink from them; great prices, free shipping great discounts . Much, much More!! Lots of Computer related items. Great Customer Service.. and Fast! Shop4tech.com

I ordered an AMD Athlon Slim unit system (mini size PC) from ComputersLane for $209. It was supposed to arrive in 13-14 days. It took a month and they shipped something different for ADDITIONAL charge. They sent me a regular sized PC with a pair of cheap speakers that I did not order for $11 extra that I never authorized. I called them up to return the system for a refund and the guy (first name Mani) told me what he shipped was better than what I bargained for, refused to refund without a restocking fee, insulted me, and hung up on me. Wow! I wonder how these guys are still in business. I'm contacting my credit card company to take care of this. If anyone out there has had similar unpleasant experiences with computerslane.com, contact me at [email protected]. I want to do more than just get a refund.

I have bought over 15 computers from this company, my last order was for 10 units, half were defective and noone returns my calls. 1 bad motherboard and 4 bad harddrives, i finally got someone on the phone and they said send them my info and they would get back to me, has not happened, said companies website had been comprimised and were having trouble

On Aug 8 2003 I sent a USPOSTAL Money Order to Luis Chavez Buymicro Accounting Dept. 1355 W 190th St. Gardena ca. After numerous emails stating that I had not received a reply to my emails or phone calls to 310-765-4951 I have not received any proof of shipment. I ordered a projection bulb and have not heard anything after an email in which he said that " I will search my mail ASAP" ,I would like to know if any other compainants have been able to reach buymicro's main office and not some agent, DO NOT BUY FROM THIS COMPANY. Very dissatisfied, Clyde A. Smith [email protected].

I ordered a Serial-ATA (SATA-150) 160-GB Seagate drive (part # ST3166023AS) from BuyMicro on 6/17/2003. On 6/18/2003 I checked the order status on their website (buymicro.com) and saw that the ordered part was changed to an ATA-100 160-GB Seagate drive (part # ST3166023A - not trailing S!). I immediately sent an order cancellation by email AND by fax. Buymicro still shipped the (wrong) drive on 6/19/03, and charged my credit card $179.92. I emailed the company about this and got the advice to bounce the shipment, which I did. The package tracking showed that the package had indeed be return-delivered to sender. But credit did not appear. After several emails that only generated a response like "we'll check if we received the return package", I asked my credit card company to reverse the charge. On September 5, 2003 a return charge was received for $131.02, which is $48.90 (27%) less than what was charged originally, while the ENTIRE shipment was returned. As the return was caused by Buymicro sending a part that I did NOT order, shipped a day after I cancelled the order both through email and through fax, I should have received a full refund. Sent complaint to BBB, and they contacted BuyMicro but never received any response (BuyMicro is listed "in bad standing" at BBB). Have now filed a complaint with Attorney General of California.

I placed an order with Superwarehouse on September 19 and the order still was not shipped by the evening of September 30. FOR THAT REASON, I HAVE CANCELED THE ORDER BY LEAVING A VOICEMAIL AND I HEREBY CANCEL IT AGAIN.

I submitted an order to this company on 4/21, did not get the product in time I was told, cancelled it on 5/4, and have yet to get a refund on my order. Have called countless times, only to be told it would process within 72 hours, and yet, nothing. I have also filed a claim with the BBB in San Diego, and a copy of my complaint has been sent to the company and was told they had 30 days to respond. No word on that yet either. If you value your money, time, and sanity, DO NOT do business with this company.

i placed an order for a monitor in early April, it arrived in mid May! i paid 2nd day shipping and they did not credit my account and they sent the WRONG monitor to boot! we kept the monitor b/c we WAITED SO LONG for it! would not do business with them again. we are still waiting on the second and last order 608309! nedra korevec

I recently purchased a Gigabyte motherboard from them and it is not recognizing any of my IDE devices, which include two optical drives and two hard drives. I called support to get replacement options. They said I can exchange or return it. I wanted to exchange it because I really liked the board. They said it could take up to 21 days before I received my replacement because they had to test the one I am sending back first. I understand the need for them to test the equipment before doing the exchange, which is normal, but there solution to expiditing the exchange is awefull at best. The solution they gave me is purchase another board so they can ship it out immediately, and at the same time I will create a RMA and send back the defective item. When they receive the defective item back they will credit my account. That is OK so far. The however to this situation is they insist on charging a 15% restocking fee for the return, even though it is defective. What kind of BS is that? I will NEVER purchase from them again. I highly recommend any person considering PCParts.com to go elsewhere.

As a merchant, Shopping.com is to be avoided. Absolutely the worst customer service on the planet. Email only, no phone. And if they dain to respond to your email it's days later (2-3-4 or more). Horrible. Go elsewhere, you'll save the heartache.

I ordered a set of router bits for my dremel from Widget Supply. The set arrived by USPS much faster than their shipping time indicated. However, upon arrival I realized that the list of included bits on their site was incorrect and the set was missing the bit I needed. After a brief email back and forth, they agreed to send me the bit I needed in exchange for bringing the error to their attention. The website was corrected minutes later. The bit arrived in just a couple of days. I was very pleased with the customer service.

I found Widget Supply after ordering a kit from one of the Dremel listed online stores. The prices at Widget Supply are very good. Some of the items that I ordered are bulk packed actual Dremel products and some are generic. They clearly state that on their product description pages. The products arrived in 2 days. The prices are very good and the shipping costs are reasonable. I will probably buy all of my future Dremel accessories from them.

I reserve ordered Warcraft III for $59 in June. The game was promised for July 3rd. All the time I waited for the reserved game the price dropped. When I inquired why I had to pay $11 more for a game that they could not deliver, they simply said to cancel the order, but they could not guarantee that they would have any games to deliver at their current advertised price. If you can't deliver, then you shouldn't be selling and changing prices daily.

I placed an online order @ 6:00 pm est on Tues. and recieved a confirmation email two hours later saying my order had been processed and shipped, Fedex 2 day as requested, and provided a tracking #. Software arrived on time Thurs. This was my first transaction with this company but certainly won't be the last. Great vendor to do business with. A+++

well time to modify this...ordered 2x speed pioneer dvd-r media and the invoice in the box has the right disk number yet they sent me 4x dvd-r...just emailed them for a full refund...will update after they respond and see how they handle it...this is really getting tiresome...they just substitute something for something they don't have in stock and charge you for it.....t

I got the mailing address of my credit card wrong, they called me the next day and got it straightened out. Product was exactly as described. Shipping is expensive.

I just had a very good experience with two of the tech guys (Wing, Patrick) in the new Sunnyvale store. I was having trouble diagnosing problems with a system that I am building from parts from various on-line retailers. I had previously RMA'd the motherboard, but that did not fix the problem. For the Central Computers basic $29 diagnostic fee, they swapped in a different video board and a different processor to prove that the problem is in the motherboard. In other words, the problem seems to be present in a complete batch of Abit motherboards. It's not a driver issue because you see the problem (incorrect CPU temperature report) on the BIOS setup screen before any OS gets loaded. I was in and out in 36 minutes ... That's what I call prompt service. I've spent a lot of money with Central Computers over the years. I intend to keep giving them a good share of my business.

Bought an eee pc for over $700...kept losing wireless signal in my home (about 10 other wireless computers work fine in my home) took it to the store and since they could not duplicate the failure there, (after I waited around for well over a half an hour), they refused to exchange the item...took it home again and it failed in 5 minutes. IMHO Central Computer is not a good place to buy expensive items because they don't know how to treat their good customers well, poor customer service would be what I would call it...I will never shop there again....

Possibly (probably in fact) best mail order service on planet Earth. Such efficiency, respect for the customer, and real kindness is hard to find. I really mean it, and i have been mail ordering since almost 50 years now. Sincerely, Christine Simonian

This is a great site for those hard to find items from Japan. I've purchased multiple items from them and I've never had a problem. They always arrive in excellent condition, they always pack items really well, and the shipping time is always very fast. I highly recommend this site for any anime fan, j-pop fan, or whatever you may be looking for from Japan.

Ordered 2 mobile racks 'MOB-10LSFU' at $8.00 a piece - free shipping. Order placed on the 11/12/04 arrived 11/19/04 via UPS + tracking. I had the option to choose a faster shipping method but I wasn’t in a hurry. The package I received looked like a recycled CDROM box but inside it was two brand new shrink wrapped hard drive racks. That’s fine by me. 1rst time I ordered from them; Prices are great I will order from them again. Thanks Akida

To all concerned, This is my second purchase of computer peripherals from Akida. They always process my order promptly. They ship the order ASAP. I would recommend Akida to all of my friends and associates. Thank you, Joe S.

I purchased the Williams Legato 88-Key Digital Piano from Music123 through Walmart. I recommend buying it directly from Music123 and not Walmart, because if you need to exchange it for any reason, Music123 will make you pay for the replacement (because it was purchased through a third party) and then they'll refund you the amount when they receive the defective one. The first keyboard I received had 3 keys that were making a bad buzzing sound so I returned it, purchased the replacement, and waited for my refund, but they only reimbursed me $150 when it should have been the full $200. It took me four phone calls to finally receive the right amount which they had to send through the mail as a check because Walmart (third party) was involved. What a pain! Music123 customer service wouldn't give me all the information until I asked the right questions - they were vague and everyone I talked to told me something different. I haven't even opened the second keyboard yet because I'm terrified something will be wrong with it too and I'll have to start this whole process over again. As for the quality of the keyboard: It's pretty quiet and the headphones aren't any louder. If you plan on singing and playing, forget it, you won't hear the piano. I tried plugging in an amp but had no luck getting the sound to come through, not sure why yet. It is beautiful and if you don't mind it being quiet, it sounds nice, but I can't recommend it or buying from Music123.

Ordered a Martin 0017s whiskey sunset on 2/27/2019 at 8:43 am it was listed as b stock. I recieved item on 2/28/2019 at 2pm..i was totatly suprised at how fast i got it!!.. i cannot find a flaw or scratch etc etc on it anywhere..i am totally pleased with my purchase and im looking forward to future puchases

Drill purchased from Screwfix. After 14 months the chuck would no longer hold the drill bits. As this was registered online with a 3 year guarantee. Screwfix returned this to Hitachi for repair. This was returned to them 2 weeks laterwith a note stating "parts not available nothing we can do". Last time ever buying any product from this company. Screwfix however offered full exchange for a different model at no extra cost.

Was on time and has worked great for the last 3 years. I bought a 42 inch plasma screen TV.

My story with Dragon.CA began around 2 years ago. I found them using GameSpot's "MySimon" search engine. I bought MANY games through their web site because they ususally had really low prices compared to other retailers, and they had "oldies" that could hardly be found anywhere else. I never had any technical difficulties with them, and nor with their products. Sadly, they disappeared around February/March after they have massively sold almost all the items they had in stock, at 50% discount, and never have I heard of them since. I guess they went out of business or simply had enough of the gameing market, who knows...I am sorry that this shop does not exist anymore, I really liked to shop there.

Ordered NeverWinter Nights from Dragon.CA, they offered it at $29 US which was a GREAT price, however :( they actually charged $40 US and when the package arrived it was a USED copy, not NEW as their website indicated, and the CDKEY is -BANNED- from gamespy and the Neverwinter network, so this is useless for what it was purchased for. I contacted them for a RMA # so I could return it and they could send me a GOOD copy or refund my $. they never responded with a RMA number and now it seems like they have disappeared, their website has been replaced with 1 page saying that they plan to be back up and selling after their 'clearance' sale on feb 5th. that was a month ago and no sign of them yet. all the email addresses that I've tried bounce with "final recipient [email protected] does not exist" errors. As far as I can tell, they're just a bunch of scam artists.

Wanted to get my wife a hard sided case for her Toshiba 17" laptop. Went to Efunctional after price comparing with a few other venders. While the price on the Vangaurd case SEEMED great, shipping charges brought it right up to the other venders who charged less for shipping. The package arrived on the 15th and not very well padded I must say. Just a sheet of bobble wrap on each side. For this they charged >$24.00??? I'm glad it was a hard sided case or it would not have survived! Also the case dimensions that were listed were off. I realize that that was probably not Efunctional's fault, but an accurate description would have been more professional. I decided to exchange it for a larger case that would give more room yet I can't get an answer to my email for an RMA. If they were more professional there would be a phone number to talk direct to customer service. On top of that they charge a 15% "restocking" fee? IF they give me an RMA and I get this resolved prperly I will let you know, but judging by their seller satisfaction average, I'm not going to hold my breath. So all in all they've lost me as a repeat customer and I've spread the word to my fellow E-shoppers. I have to wonder how long they will stay solvent with this type of service. On Dec 17th I wrote about a bad experience I had with Efunctional.com I ordered a case for my wife's 17" laptop that I thought would fit. When it arrived I found that the dimentions, that were listed on their web page were not accurate compared to reality. I had requested an RMA to exchange the case for a larger on. I was expecting to have a hard time with that, judging by some of the other reviews. Well let me be honest with you. Efunctional did rspond to me in a timely manner. I received all paper work for the return of the case and had discovered that the stated dimentions were from that manufacturer, not Efunctional.com. I also found out that their shipping rates were a little higher than some others, not much mind you, but not out of line with what UPS chrges for that given weight of the case and it's packaging. I verified this with the local UPS store. They could've - should've packed better. One layer of bubble wrap IS to light for the package they shipped, so they do need to teach their shipping department to be more professional. But the situation DID get corrected to my satisfaction and I have to admit I just might give them more consideration next time I buy online. I feel that it is only fair to give them a complete review after my first review was so strong.

Ordered two inexpensive items (CD resurfacing wheels and CD scratch remover pads) and received via UPS one week later. Not a complex order, no problems.

Originally met Cybertron representative Emad Mekhail at a weekend sale in Dallas, Tx. Since then, I have dealt with the company thru Emad and have enjoyed good prices, quick shipments, personal insight, and equitable warranty care. Only wish I had more customers to build for.

I was having problems upgrading from Windows 98 to XP on my desktop. I took my computer in and they learned that my main hard drive was bad. I was able to backup all of my files to CD and I ended up having an entire system upgrade and a new CD ROM installed for less than another well known franchised tech store would have with no upgrade. All the other store would have done is given me a system diagnostic and added antivirus and spyware software. Cybertron gave me a great value on billable time and then provided free tech support after the sale. My computer is working better than it ever has and I know I can call them with any future concerns. I've already referred several people to them.

I placed an order and the site stated the product would ship the same day. It is now four days later and it has not shipped. I sent an e-mail asking them to cancel the order. The response stated the order could not be cancelled and all I can do is refuse delivery. Then I can ask for a refund (we know how long that will take). I tried to call them to see exactly when it would ship. The recording directed me to their site. The site directed me to call the number I had just called. It is a loop where you will never get a person. From now on I will buy from a local store (which by the way has Studio 12 for the same price as the Pinnacle Store).

This review applies to Pinnacle Systems of Mountain View CA, manufacturer of video editing products. Although Pinnacle Systems makes great products, they are unfortunately overshadowed by their lack of customer support. I pre-ordered an upgrade on 9/12 that ended up being released around 9/22. Attempting to find a status of my order was the worst experience ever. You can never reach sales/customer support. All I ever got was a message to call back in either 30 minutes or an hour. I e-mailed sales, customer service and their estore multiples times and never received a reply. Not even an auto-reply. I cammed their shipping department three times and was told the product had shipped "that day". The ONLY way I was able to get the upgrade was to contact their corporate offices and file a complaint. Miraculously, a new order appeared. This was not an isolated incident nor is it the first. It's one thing to make mistakes. But this has made me reconsider them regardless of how good their products are.

I ordered a D500 and it arrived three days later. By then I had changed my mind and needed to return the camera. The return process was painless and I received a full refund the day after my package was delivered to Hunt's. Overall I can't imagine a smoother order process. I hope to do business with them again.

I called on Friday asking about a Lowepro D-RES 8s camera bag The person on the other end of the phone insisted that although the Melrose, MA location did not have the item available, their Portland ME store did have one. Scott assured me that they would send the camera bag via courier to the Melrose store by Monday. I called Monday - after Scott had left and was told to call Tuesday. I called again on Tuesday - asked for Scott. Scott said he'd check to see if the camera bag had arrived. After waiting for about 20 minutes on hold, the phone rang on the other end, I asked again for Scott. Scott told me that the store manager in Portland found the transfer tag information, but that someone in the store had sold the camera bag before it could be couriered to Melrose. I'm very disappointed. I seriously doubt that B&H or Audorama would pull this kind of stunt.

I ordered 3 items. Asus A8n-Sli Deluxe Motherboard, Athlon64 3500+, Sapphire X850 XT. The service was really good. After I ordered, i realized that i typed in the wrong address. I called them up and they fixed it. Great service. When it arrived it was neatly packaged. Everything worked great and i got a good deal on everything. Anitec is a great place

July 3-05, I ordered an Acer lcd monitor. July 5-05, They shipped, "Expedited Canada Post". The tracking number was sent by email & directed me to Canada Post's website that stated delivery date should be July 12-05. July 14-05, no monitor so I sent email requesting info for tracking, got no response. July 15-05 I sent 2 more emails, to which I received the same invoice with nothing new about anything to do with the shipping. I scoured Anitec's website, because according to Canada Post, only the vendor can initiate a trace, which I told Anitec in my first email when I was requesting their help & got a copy of the same invoice & finding a phone number for Canada Post is next to impossible. Finally found a phone number. July 18-05, I contacted Canada Post, where I was told that my parcel should've been delivered on July 13-05 because the actual shipping date was July 6-05(not what was posted), but this didn't matter since now it was the 18th & it was to be a 5 day delivery. They told me to get ahold of the vendor & tell them to contact Canada Post, because only they (Anitec) can initiate a trace. (which I already knew & had pointed this out in a message I'd already sent to Anitec.) So when I called Anitec, they asked me for a "case number" from Canada Post. I don't know what part of "Only the Vendor can initiate a trace, which is where a "case number" would come into play, they don't or can't seem to understand! And I got the distinct impression they were bothered by me & this problem & really, it was more my problem than theirs. (well, that's certainly true) I spoke to James, who said he'd take care of it. July 19, Anitec called me (not James) & told me there was a trace put on the monitor, they were going to reimburse the shipping costs & there was a 7 Day Wait. Which isn't right to me but I sent an email to thank them anyway-got 0 response. It is now July 25-05, they have 1 day left before this whole fiasco starts over again & I really don't expect anything---I have no monitor, my credit card's already paid the bill, not a peep out of Anitec or Canada Post, & I have been hanging around waiting for this farce because it is a signature required delivery that I don't feel like missing. This is not a way to do business, even if it's a paltry $360.00 purchase. So if hassle is your thing, have fun with these people. I'm pretty much fed up. ******UPDATE****** Update to the Anitec saga -Sent email July 25 to James, no response -Send email to [email protected] And [email protected], July 26 -Nicholas responded by phone at 13:53h & said the shipping costs will be reimbursed but there would be a 30 day waiting period from "The date I called Canada Post" & then they'd ship another monitor. (date called was July 19, after I myself contacted Canada Post on July 18) -I wasn't too thrilled with the vagueness & refusal to actually give me a date whatsoever. It's fairly obvious that the parcel is never going to make it here, but rather than make a customer happy (& knowing they're going to be reimbursed anyway by Canada Post), they decided on deception instead of just shipping a replacement to me. While I'm sitting here like a dummy, now thinking I have to wait until the 19th of August & then who knows what was going to happen! -At 15:30h, I received a phonecall from Shannon at the Vancouver Canada Post, inquiring about whether I'd received the parcel (of course, I hadn't). She told me there was a 20 day waiting period before they'd reimburse Anitec, FROM THE DATE SHIPPED (not from the date Anitec "called" Canada Post, like they said). -I called Nicholas immediately following that, where I was told that whenever Canada Post reimbursed Anitec, Then they'd ship me another monitor---more with the vagueness. I do not understand why I'm eating this, while Anitec's already been paid by my credit card & I've spent mostly all of July waiting for this 1, 2 or 5 day delivery. I don't believe it to be unreasonable to let them deal with Canada Post, since that was the shipping method that They chose, & to send another one to me right now today. In any case, I asked Nicholas to cancel the order altogether & refund the money to the credit card. I guess we'll see, they've got until August 4, which is the date Canada Post will be resolving the issue with them. If the monitor shows up by that time, I'll most probably keep it & learn a lesson about ordering online if the company is 4000km away. It's too easy for them to be paid & then ignore. I'm not holding my breath. And sometimes, just because the price seems right, things aren't right & you end up spending the money you "saved", on Tylenol & antacids.

Different collections of products are available in their website. For my camera I have purchased a camera battery from radioshack.com for an immediate need. The price range was somewhat high as compared with other sites. But as the battery I needed was available in their website I ordered for it immediately. I received the product from them quickly too.

I would definitely recommend to buy from the store, its a hassle when it comes to ordering online. The shipping just took some time, there are radioshack's in every corner even tho it does suck when you need something and they don't have it on stock.

For two years now we have been dealing with a missing item that was never delivered but was charged to our account. We have been treated like we are lying and a criminal after we have spent millions of dollars with then. They say they fix it then we order and they stop our order on credit hold and say we still owe for the missing item. We have been back and forth so many times. Their credit department is ruining their business. They used to be a good distributor, but I would stay far away from them these days.

WARNING TO RESELLERS - Ingram has changed - I purchased 2 Acer tablet PC's from them in November. They sent me 3 and billed my credit card for all 3. When they arrived, one unit was DOA. When I tried to get them to take back the DOA and the extra one they sent me (their mistake), THEY REFUSED TO TAKE THEM BACK WITHOUT a 20% RESTOCKING FEE (over $500). I argued with them for over 3 weeks about this and now am trying to pursue this through my credit card company. BUYER BEWARE - I would never purchase from Ingram again.

I bought a Macbook 12" laptop from PortableOne through eBay. The price was great. I wanted to pick it up locally since they were local and they were happy to generate an invoice for local pickup. Upon realizing that they will have to ship this item to their store in LA to my local store, I asked if they could ship it to my home directly. They agreed and waived off the shipping charges! I think that was a great gesture. Really happy to know that companies still provide such level of customer service! I also noticed that the mac was brand new and without damage as advertised. Overall, a very pleasant transaction and looking forward to shopping with them again.

Never been a fan of big department stores, so to me P1 is one of those rare one-stop-shops where i can find friendly service, savvy staff, and a great selection of laptops and devices, at reasonable price. After placing the order for my Samsung laptop i had questions about the shipping and was able to get through right away to someone who was able to (patiently) answer all my questions. Thanks guys!

I have bought several systems from Razor Computers and have recommended them to many people (all happy customers) - 1 Server for my company - 2 Workstations + 1 server + upgrade parts for a client - 1 computer for my cousin. Razor staff are knowledgeable and will build a solid system from Quality parts at a good price.

I recently ordered a Lian Li PC-V1000 case from this home-based store and it was the cheapest price I could find anywhere. I ordered via email and arranged a day and time to pick it up. Quick and simple. The guy was friendly to deal with. He was very quick in getting me this not-so-common case. I liked the fact that I saved money on shipping because I could pick it up directly from him. The site does not offer online shopping but there is a huge list of products he either stocks or can order. Not sure about ordering by phone but he was responsive to emails. I would recommend this store to others and would be willing to order from him in the future.

Saw a new item that was on sale and had free shipping, I compared the price with amazon prime and it was still a little cheaper on Newark, when I checked my emailed receipt it did not have a shipping fee, instead it had the merchandise price ($25) and the total charged ($37). I inquired about it, response back was that free shipping only applied for orders over $50. So inquired about returning it and got no response. Easy way to lose a customer, I'm sticking with Amazon Prime.

element14 singapore still does not deliver my order at all, since more than 4 weeks, although the components were all confirmed for maximum 5 working days since July 25, 2018. Those components were and are urgently needed for my project. Since August 9, 2018, there are in total 9 e-mails from me questioning the status of the order and when will the components be shipped. Since August 23, only 2 e-mails from the manager which just promised that the involved staff will contact me. No contact at all from the promised staff. And the manager also gave no information what has been happening. Update: still nothing happens until now :((

i ordered a hard drive on the 9th which was somehow mailed to the wrong address about 500 miles away, they said the tracking number they gave me was incorrect, it wasnt, when they finally admitted their mistake they said they would have fedex pick up the drive from the incorrect location and then mail it to me, so i waited, its been 2 weeks and the drive is still at the wrong address and i have yet to find an itelligent person working there to tell me why, i am now asking for a refund, lets see how long that takes them. save yourself some trouble and go to pricewatch.com, spend an extra dollar if you have to.

We've ordered from Driveguys now for a couple of years. We've never had a problem with their products and their shipping is very fast. Their products so far have been of the highest quality and performance.

I ordered an Abit motherboard from this company through eBay. After almost a week, I have received no notifications from Computergods.com acknowledging my order or providing shipping information. Suspicious, I consulted resellerratings.com and my suspicions were confirmed. My e-mail to Computergods has gone unanswered; the telephone number provided by eBay as "contact information" has been disconnected; the Computergods.com website cannot be accessed. However, eBay has charged my credit card and (presumably) passed on the money to Computergods.com. eBay is full of glowing feedback comments in praise of Computergods.com, but I notice that many of the comments by different users reference the same Item#, an impossibility. It looks very like the feedback has been seeded with favorable comments. There are, in fact, some favorable comments regarding Computergods.com in the resellerratings list, but they are all ancient. All recent reviews are B-A-D. Dec. 27, 2002 - OK, time to eat a little crow and apologize to Computergods.com for my earlier impetuous comments. The motherboard I ordered arrived today and is apparently in good condition. I reserve final judgement until it passes its operational checks, but Computergods came through in good time with what I ordered at the price agreed. Except for the deep silence in the area of notification, tracking numbers, etc., this is about as much as one can expect from an e-store. More to follow after the motherboard is installed and reveals its worth. 01/26/03 O.K., final installment. The Abit motherboard provided by Computergods.com is installed and works. My satisfaction is sullied by the fact that the board was misrepresented by Computergods.com as "factory reconditioned" and that was obviously not the case. A small cooling fan mounted on the board was absolutely choked with dust and the BIOS installed was so downlevel that it didn't recognize the processor I had installed and provided no options to accurately describe it. It could not have been "factory reconditioned". All of the comments which follow which describe one's inability to contact this company are correct. Their web-site does not work, they do not respond to e-mails and the telephone number supplied by eBay is disconnected. It is impossible to recommend that one do business with computergods.com. On the flip side, the motherboard accepted an ugraded version of BIOS and has been working flawlessly since the installation was complete. 03/25/03 O.K., so the last comment wasn't final. This one is. The Abit motherboard bit the dust last week. Fini, kaput. I have ordered an Epox motherboard to replace it. So much for Computergods.com. I will never order anything with their name on it again. Neither should you.

July 21st, 2003 - New item was DOA. Shipped it back to CGS for a full refund. July 10th, 2003 - I heard from computergods and Chris has offered to exchange the item for the one I actually purchased. He will refund the shipping cost of sending him the wrong item. June 19th, 2003 - I purchased a D-Link DI-614+ Wireless 2.4GHZ 4-Port Router model DI-614+ NEW for $46 + 7.49 shipping, (ebay# 3031042392). Instead I received a Linksys Wireless Access Point. I have contacted them, but am yet waiting to hear from them. We'll see how the computergods respond.

I've been using Wacom tablets and pens for years. Intuos is amazing and I love it. No issues, sturdy build and really amazing. What else can I say. Love the black matte finish on the intuos. I wish the Cintiq was cheaper!

I have used Wacom products for a decade now. Their products are improved with every generation and their no-nonsense way of doing it is admirable. The attention to detail, to customer feedback and market needs is fantastic. The choice of products and customer experience is perfect with simple installation process, clear instructions and award-worthy customer support. A star of a company!

Called to order two of their USB / Firewire Combo drive cases (2.5" version). Spoke with a polite lady on the phone who was very helpful and ordered the drives for me. I got them in on monday the following week only to find that they sent me the USB 2.0 version only, not the combo unit. A call to Evergreen revealed that even though they were still listed on their site, they no longer make the combo unit. Instead of calling me to inform me that there was an error with my order, they felt they could go ahead and ship me a different product anyway. Fortunately, I was able to obtain an RMA easily enough, but the lack of professionalism in neglecting to inform a customer that you no longer carry a product and send them another intead is unacceptable. Bothers me especially since I have ordered from them a number of times before without a problem. Of course, they actually had the product I wanted those times.

I ordered a syringe of TherMagic thermal compound because of its excellent price, and I heard that it was supposed to be on par with Artic Silver III. It didn't disappoint! Great results, dropped my CPU temperature 5C from the original white goop I had on it. When I run out of TherMagic, I will order another tube with no second thoughts.

I bought an ASUS A7M266-D w/two MP CPUs and reg. memory from these folks. When, a few months later I needed help while installing a second drive, they were very helpful. Had to take the box in, and the very next day it was ready. The problem was that I'd misinterpreted the manuals regarding power plugs. The box was redone so profesionally inside, it was edifying. Thru the dozens of boxes built after my first mobo, -on which one had to resolder stuff for updates and Bios chips pulled out to be reburned in eeprom burners-, I'd been through a few mail-order outfits as well.... The no-nonse professionalism and their command of the tech stuff of these guys were better than any I can recall. All that for very competetive prices, and available even for an end-user like myself, to boot... With a duallie like this, which is at least two generations newer than my last, I got extremely lucky with my choice of a vendor. Excellent, excellent stuff...

I have placed two orders with them - Both times item was in stock as promised and item went out same day. In fact, one time their GROUND shipment arrived before a high priority item I ordered 2nd day air from NEWEGG! Vary courteous phone support - answered quickly. Prompt and attentive on e-mail both times.

Ordered a Samsung 171P LCD monitor on Monday (best price I had found anywhere, so was a bit nervous!). Placed order by phone. Received email confirmation immediately and Fed Ex ground tracking number appeared on the Order Status section of their web site later that day (also very reasonable shipping charge). Unit arrived on Thursday in perfect condition. Needless to say, I'm delighted and will shop there again!

I ordered a Toshiba Portege laptop computer from Microwarehouse. It arrived on time, and at a reasonable price, however the floppy drive was not functioning properly. I returned it without problems.

I purched a high-end workstation from XI on Jan 8th. I was then told it would take a week to build and a week to ship. That puts the delivery date the 22nd. On the 16th I called to get a Fedex tracking number and was told it wan not built yet, and that they would ship in on the 20th. I called again on the 22 for a tracking number and was informed it was still not ready to ship. I was then promised it would ship on the 24th by 2nd day to be delivered the 27th. On the 25th, I received an automated email from Fedex stating that the packages had been picked up and they were to be delivered on the 30th. On the 29th I tracked the packages and found out that one of the three packages was not to be delivered until Feb 3rd (the LCD monitor). I called to complain and got the shipping refunded. I felt like I got alot of runaround without much resolution. I don't know if I will attempt to order from them again.

I have purchased about 9 identical workstations for CAD design and programming. Xi had higher spec machines with more advanced hardware than Dell or HP, for a much lower price. Xi is willing to build and customize a system with solid state drives and overclocked processors if that suits fits your needs, and by doing so markets a workstation that simply flat out-performs _anything_ offered by the big names. I have worked with Bill and found him to be a real asset in reviewing the final specs and finding places to cut redundant costs. Support is available, but lacking. Emails are returned in 2 days or more, even for ongoing conversations, and replacements for failed components take 3 days to arrive. On the upside since they use components generally available in the retail market you can swap and replace them without the help of Xi, especially beneficial after the warranty runs out.

I think they sent my order out two minutes before I placed it. Lightning-fast shipping!

I've been doing business with Marc and Genesys DTP for over four years. It has been an absolute pleasure to deal with Genesys DTP -- I have found the CD-Rs, jewel cases, and sleeves to be of consistently excellent quality. I've made numerous purchases over the years, each one to my complete satisfaction. I've referred people to GenesysDTP.com and will continue to do so. The company has been nothing but friendly and courteous and very easy to deal with. Without a doubt, GenesysDTP is my favorite online merchant to do business with. Honestly, there really aren't enough good things to say about GenesysDTP -- it's truly been a pleasure to patronize them.

I purchased an expensive router from this store. the package I bought included free 2-day shipping. I needed the router in a hurry. I ordered on a Friday. Long story short, the router will not arrive for at least a week. After being passed through numerous phone trees and departments, I was told they ship UPS ground. But, you sold me free 2-day shipping! They apologized but said there was nothing they could do. Dont buy from them!

Years ago I bought a BEFSR41 Cable/DSL Router it worked through 98, 2000, XP, Vista win7. I saw one on sale at wal-mart. Mind you this new Router is the same exact one. My 1st mistake was to call & ask if I could just hook it up & go. To make the story short they duped me into buying a new router you know the pitch out of date won't work if you hook it up. The stupid part was not checking them out on RR. I had the old router so long I walked in the door with blind trust. I called back to tell them I did not want WiFi. The 2nd shift had come on & I spoke with 1 of their few honest people she took the numbers & said no prolem the new router will work juat as well as the one I had all those years. She told me I should call this # & tell them to cancel the router I ordered. I called they said wait until the tracking # from UPS is sent & me call UPS tell them I will not accept the PKG. When it gets back 12 days or more they will return my money. I'm screwed my advice is do not buy LINKSYS CISCO. They have turned bad & you will be lied too & have your money taken. Companies who do not work it out in public on RR can not be trusted end of story. Once on Apr 11 then today I was told that I must wait untill UPS delivers & refuse the router also 2 other employs told me I will get a letter saying the order was cancled no letter. At 8pm EST I got a phone call & was told I will get no letter I must wait for UPS to deliever & turn it down. We all know what the game is here they have the paperwork that shows I bought it. So for them they get to rob me & get the router back. If they give me my money back I will edit this post after all not everyone is a crook. Let you know what happens. ( When the product has been received by our returns warehouse, you will receive an Return Credit Authorized email with return confirmation and the refund amount. 6. PLEASE NOTE: Returned product will NOT be accepted without the return authorization number clearly marked on the outer shipping package. 7. The RMA will be cancelled 14 days for the date the RMA was created (04-27-2012 12:31 PM. If the product has not been received by the Cisco Home Products Store return warehouse within 14 days from the date the RMA was created, the RMA will be cancelled. If the product is delivered to the warehouse after 14 days, NO CREDIT WILL BE ISSUED and the product will be returned to you at your expense. 8. Returned products must be in new condition, and contain the original packaging and all accessories, manuals and documentation that originally shipped with the product. Returned products with missing or defaced serial numbers or UPC barcodes will be rejected. Only products purchased from the Cisco Home Products Store are eligible for return. Each product return requires a separate RMA number. Do not include any other items with the product for which the RMA number was issued. 9. Refunds will be credited to your original method of payment in the amount of your original purchase price for the returned product(s), less any shipping and handling charges. Cisco Consumer Products reserves the right to reduce your refund credit in the amount of any missing or damaged accessories, manuals, or other items. Once the returned product is received by Cisco Consumer Products, you will receive an email confirming receipt of your return and your refund amount. Refunds usually will be reflected on your credit card account within 4 weeks after Cisco Consumer Products' receipt of your return. ) As it started I was to wait until I got a tracking # from UPS then I got an e-mail that said NO! wait until UPS delivers the Shipment & just refuse the package & we will refund your $ when the Router arives back here. One thing I can never get across is the Hours & e-mails of the back & forth with No problem we will give you your money back to you have 7 days. It came today. You know it with no way of proving they said sure we will happily give you your Money back I kept it now that I have the router I will register it & then have proof that they sold me a brand new Router. My advice is Linksys is not who they once were don't trust them tell your frinds the most important thing of all. Never buy anything without checking RR you can start a store review about any store then e-mail the store & advise them to join. If they won't then it hurts them more then it hurts us. Because so many stors are selling to scumbags don't be fooled look that store up it's your hard earned money. Marturo

I wanted to order a Superflower case (TT461B) that I could not find in stock anywhere else, but I wanted to order it without the PSU. They did not offer it that way on there site. I emailed them, they responded quickly with their phone number, and we worked out the deal over the phone. I got what I wanted at a decent price. Excellent. Eddie Lin was a real nice guy. Thanks.

I purchased a case and powersupply in July 2002 (still under warranty), and recently noticed that my powersupply was faulty (but still working). I called A-pro and they told me they would send a new powersupply out to me and i could send my old one back after i received and installed the new one. I will keep you posted on the outcome, but just wanted to compliment them on their customer service. I would recommend them to anyone.

I ordered my gaming system on the 20th of december. Took them till the 3rd of january to ship and dident recieve till the 8th even though i selected 3 day air. When i recieved the computer it came with the wrong video card. I believe there is the correct one on the way but its been 2 weeks so i dont really know. My advice is go with a more reputable website.

I bought 2 similar computers - 1 rack unit. They worked fine for several months, and then the power supplies quit working. I have left a phone message and filled out an online form. I have had NO communication from the company. I had to buy replacement power supplies from iStarUSA for over $100 each. iStarUSA claims that their power supplies have a warranty, but they do not ship any paperwork with the power supply to prove the purchase. Also they do not provide any invoice or receipt even when requested. It was difficult to even order from iStarUSA -- they required copies of drivers license and credit card.

Hello Direct has been my phone/headset go to company for 20 years. At one point I was buying thousands of dollars a year of equipment for a 250 call center I ran back then. I now own a small business and don't have the need as much, so I don't buy as often. In less than 5 years (last headset purchased) the attitude of the employees and the quality of service has fallen off the cliff. See Glassdoor and the reviews on this site. Terrible Makes me sad to see a once great company fall apart. I have read numerous reviews that share similar stories, so I know it's not a one time occurrence. I won't bore you with details, but let's just say they are not customer friendly any more. The new phone I purchased did not work properly. So, I returned it as they asked. New phone comes and works fine. However, a few weeks later I receive a call telling me that they cannot identify the phone properly because there is no sticker on the bottom of the phone. "It's how it came to me!!!" Like I'm going to peel off the sticker on the bottom of a phone. I received the phone i returned back in the mail yesterday. OMG They will not take any responsibility for the matter and now I have people from the company calling me to collect their payment. Seriously!!! So unprofessional as they are accusing me of trying to cheat them. I will never buy from them ever again. I will also be telling all of my Call Center friends to never buy from them again too.

I ordered a GE phone from Hello Direct on a Monday and received it the following day. The sales person I dealt with was very helpful and the product I purchased met my needs. I got an immediate e-mail conformation and tracking information. The prices were good compared to other Web-based companies. I will use this company again.

Ordered RAZR V3 Battery Door through Motorola/Digital River. Nothing fancy, should have been easy. It's been almost a month and even though my credit card was charged I have not received the item. There is no phone # or e-mail address to contact. I filled out a form on their website but they do not respond. Thank god it was such a cheap order. Digital River is an order/billing service a lot of companies use. In the future I will not purchase from a company that uses Digital River.

Bought a Xoom on 25MAY for $628, tax was $39, so price was $589 and got a free portfolio case ($39.95 value). Item shipped 26MAY and arrived 31MAY, 5 business days from order placement to delivery. Product has worked so far with no problems. Do wish they would get the SD card working though.

Purchased a new Power Spec B660 9/16. In May 2017 took it in for repair, brought it home and it kept freezing up, took it back in and it was replaced with a new one. Now the new one (B662) is doing the same thing! Stay away from POWER SPEC

I decided about 6 months ago to purchase a new system which i would build myself. I did a lot of research on the net and finally decided about two weeks ago i would use Chillblast for some of my components. I e-mailed them to get delivery details on a case and P.S.U that I liked and had an e-mail back very quick from a chap called Ben, who was interested to find out what manner of beast i was building. He was enthusiastic, informative and very helpful so that in the end i changed some of my spec (because of new technology now available) and i ended up ordering the whole kit and caboodle from Chillblast. Their overall price was O.K, delivery was fast and most of the components have arrived already nicely packaged. The only downside is I am waiting for my Mobo still :(, which is not their fault as the Asus Striker Extreme is proving very hard to get hold of at the mo in the UK. Still excellent service and a refreshing change for an internet based company. 10/10.

Very good company - I asked for the goods to be delivered a week after the order as I had to go away, and when I came back, it arrived the following day, as requested. Very responsive, even called me back after a little enquiry!

Ordered a Toshiba 40GB laptop drive on 26th of May. My order was shipped UPS Ground the same day, with tracking number and link emailed to me that evening. HD arrived in original wrapper. Packaging was top-notch. The only complaint is that you have to register to place an order. Thanks!

I bought a Shuttle motherboard, and two sticks of their cheapest PC133 128MB RAM. The mobo was fine, but the RAM was faulty causing the system to suddently freeze up at random times. After two weeks, we replaced the RAM with PNY from Best Buy. By then it was too late to return the RAM to banana, so I was SOL and out of $50.

Bought an item a few days ago expecting it to arrive next week after Easter, I was surprised by how speedy the processing and delivery time frame was. This is a great store, has lots of techy items to choose from and very fast shipping time within Australia

Bought a few items from the store in the past however recently one of their items I purchased was out of stock, the staff informed me in under an hour and I was quickly given the option to change the item or receive a full refund. Their staff is remarkably friendly, I've never had any issues over the years. Highly recommended store!

Ordered a "Barebones" Gaming system from them on a Tuesday. Their website indicated that the system would ship within 1-3 days. However 4 days later (not including holiday) the order order status went from "processing" to "backorder". I wrote them an email in the morning of the 4th day after the order but by the end of the day they still had not responded! I -CANCELLED- the order then. If they had just responded with a reasonable ETA I probably would have stuck it out. They also need to automate their inventory with their website better. ie - show quantity available, backordered, etc.

I purchased a Epox ddr Amd combo from them towards the end of November. It took three weeks for it to arrive! I paid for 3 day shipping, and got no explanation when I e-mailed requesting one. When the Motherboard and CPU finally arrived there was no heatsink and fan as was advertized. I e-mailed them asking for another explanation and requesting that some action be taken. It has been 4 months since then and I have yet to recieve any answer to my e-mails. I have since installed the motherboard and bought my own cpu fan since it is obvious I will not get an RMA from them. I will not be doing business with them in the future.

From Toledo Ohio BBB: Company Reliability Report * NOT TO BE USED FOR SALES OR PROMOTIONAL PURPOSES * GPS Computer Service, Ltd 4550 Liberty Ave. Vermilion, OH 44089 Tel: (877) 389-0949 Fax: (440) 967-2702 Principal: Ms. Jody A. Holmes, Vice President Business Type: Computer & Electronics Services, Other Jody Holmes is the Vice President. Jody Holmes is also the designated customer relations contact for the company. The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. Customer Experience Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints. Complaints are concerning failure to deliver merchandise and refunds within promised time frames. The Bureau has received over 300 complaints regarding refund practices and delivery issues. The company has resolved most complaints presented by the Bureau; however, the Bureau did not receive a response to other complaints. Additional Addresses 5679 Liberty Ave. Vermilion, OH 44089 Government Actions The Court of Common Pleas, Lorain County, Ohio has appointed Attorney Gino Pulito, Esquire as receiver for GPS. The company is prohibited from making further sales or taking new orders for products. Consumers who have paid this company for a product are encouraged to file a complaint with the Ohio Attorney General, on line at www.ag.state.oh.us, or by calling (800) 282-0515 for filing information. Consumers outside of Ohio may call (614) 466-8831. On February 14, 2002, Ohio Attorney General Betty D. Montgomery filed a lawsuit against the company in Lorain County Common Pleas Court for "failure to deliver". The lawsuit asks the court to assess GPS a $25,000 civil penalty per violation and reimburse consumers. As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. Date written: 02/26/2002 Copyright 2002 BBB Serving NW Ohio & SE Mich., Inc.

I ordered on 11/28/2001 and my credit card was billed that same day. I only received my order after threatening to report them to the Ohio Attorney General, being put off 3 more weeks and driving there personally to pick up my laptop. Many of my friends got ripped by this company, ordering the same time and I did but not lucky enough to get the laptop before the AG took them over. My laptop was not the actual model ordered. They have been reported as buying from Best Buy, etc. and filling orders this way to the customers who bothered them the most.

I ordered a refurbished Toshiba Tecra 8000 on Monday April 7th and it arrived on Thursday the 17th. No complaints about that because the shipping was free. The notebook seems to work fine with the exception of the battery. It would not hold a charge at all. Here's where the fun starts. I contacted them by phone to get an RMA for the battery. The wait for a Customer Service Rep wasn't excessive, (about 6 minutes), but her attitude was terrible. She talked down to me and seemed in a hurry to get me off the phone. She told me I didn't need an RMA just to send the battery back and they would replace it. After I insisted on an RMA number she told me to use the order number and that would work. I shipped the battery back UPS 2nd day and they have had it for 6 days now. I have yet to receive the battery and they refuse to answer my emails, (I have sent 3 so far). I finally called yesterday to get a status and was put on hold and then about 10 minutes later disconnected. I have just about had it with them. The product is acceptable for the price I paid but that's where it ends. If you are used to decent Customer Service do NOT shop here, they are rude and you'll play hell getting anything done. I will never purchase another item from them.

There appeared to be some confusion over my address which delayed the delivery slightly, but the delivery was free of charge and I still got the computer inside two weeks so I should not complain too much. I bought a used HP laptop and the product is great. I was concerned about the battery life of a used laptop so I was delighted to find I get about 2.5 hours on a full charge. I would recommend laptopoutlet for anyone looking to save some money on a great used laptop.