123av.com

This is the second order I have placed with 123av. Both times the staff have been very helpful. The first time my order came correct and on promised date. I have no reason to believe that it will be any different this time:)
Thie second order arrived on time, correct amount & was the promised/ordered product. Great company to do business with!

Despite the fact that their website is disorganized, partially nonfunctional and difficult to navigate, I placed an order for three items on October 15, 2002. I immediately received a confirmation e-mail, to which I was required to reply for authorization purposes.

Eleven days later, delivery had not taken place. I called the company's toll-free telephone number, and was informed that two of the three items are backordered. This is ridiculous, as respective quantities of "5" and "210" were displayed at the time of my order. In fact, while the stock status of the former item is no longer listed, the website still lists a quantity of "197" for the latter!

Furthermore, at no point prior to my telephone inquiry was I notified of any delay. (A simple e-mail would have been appreciated.) Also, their website's automated tracking service has returned nothing but error messages.

I must acknowledge that the representative to whom I spoke was polite, and she canceled my order without complaint. She did not, however, offer any apology for my inconvenience.

I don't suspect a deliberate attempt to mislead customers. Rather, this appears to be a case of sheer incompetence.

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UPDATE:

Nearly two months later, I received the following e-mail:

"The order that you placed with our company on 10/15/02 had been canceled with our supplier on 10/28/02. For some reason it was shipped on 12/13/02. When it shows up please refuse it and it will be sent back."

Three days later, I arrived at home to find two UPS-delivered boxes on my front porch. One was clearly marked with the name and address of a retailer with whom I had placed an unrelated order a few days earlier, while the other carried the following information on the label:

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DISTRIBUTION CENTER

USA
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Upon opening the mysterious package, I found it to contain two of the three items that I had ordered from 123AV.

Had I been informed of the carrier and tracking number, I could have left a suitable note on my front door. Because I wasn't, I had absolutely no means of refusing delivery.

Under federal law, a recipient of unsolicited merchandise may retain or dispose of such goods; they're under absolutely no obligation to the sender. In other words, it seems that I've been sent a couple of gifts.

If 123AV decides to commit an act of fraud by billing my credit card, I'll dispute the charge and report them to the Better Business Bureau. Hopefully, this won't be necessary.

I ordered two installation parts for my car stereo, and installation kit and a wiring harness. This company had close to the lowest price available, a good price on shipping, and the items arrived in excellent shipping packaging, and quickly. Probably the only quirk about the company is that they require to 'confirm' or authorize your order before they will process it. This is a positive quirk though, as it could prevent unauthorized use of your credit card. All in all, I was VERY pleased with my experience with 123AV.

I just odered an item for the first time from these folks. I did a FEDEX overnight delivery oreder because I needed it fast and BANG! ...at my front door on time the next day. I highly recommend this company.

My wife purchased some Bose QC15 headphones for Xmas 2013 for me, just under a year later I had an issue with them. I contacted AV123 and without any hassle, they offered a couple of options and what could have been a huge headache and hassle was resolved. Excellent service.

First time buyer from this store, prices are great dont know about shipping speed yet.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.