4.5 / 5
Trust Score
3.8
Reviews
5
Social
5
Featured
5
Technical
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3
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 9 reviews
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Abctoy4me.com Review
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Last update: Thu, May 12, 2022 9:50 AM
I ordered a FF7 Advent Children Cloud & Fenrir set, which was listed as new, on a Friday night. Saturday and Sunday are not business days, and Monday was a Holiday. Got an email Tuesday morning saying that the item was shipped. Item was received 2 days later on the following Thursday. Being in the same State helped the item come in faster. Got the item and immediately opened the shipping box right away. The shipping box was in great shape, the packaging material was just cardboard paper, but the size of the ordered item fit snugly inside the shipping box and did not appear to be damaged. Those were the pros... now here are the cons. When I got the box set, I noticed that the extra hand was floating inside the box, in other words it wasn't in the compartment where it should be, very suspicious. The compartment was near the top and a bit to the right of the Cloud figure. I took a careful look at the tape which keeps the box sealed and based on other products from the same line, the tape was different. Recent Play Arts boxes have used round factory tape, but the early ones used a high gloss rectangular clean cut end tape. This box had regular scotch tape, which had jagged ends. I opened it up anyways. All the items were in a bubble casing, and the bubble casing was attached to a cardboard tray. As I was cutting the tape on the bubble casing, I noticed that the left side had tape connected to the cardboard tray. Again, very suspicious since this was the only side that had tape on the tray. As soon as I got all the tape removed, I removed the top part of the plastic lid. The first thing I did was put the hand back in the compartment and then I grabbed the Cloud figure, which was on the left side of the case, and as soon as I did, his right leg fell right off. It didn't just fall off, it wasn't even connected to it and the only thing that held it in place was the plastic lid. Upon further observation, the joint that connected the leg to the hip was broken. Based on the angle of the broken joint, it appears as though someone was trying to bend the leg all the way back, but couldn't because the toy wasn't designed to do that. This problem is not fixable. Not only was there a problem with the leg, but the actual figure was very loose. Loose as in it felt like it had been played with for days straight. Also, I've checked online for images of a Mint in Sealed Box Cloud and Fenrir and noticed that the straps on Clouds attire were not connected in the same peg as the one I got. So it looked like someone had opened the left side of the package, replaced the Cloud figure and the hand, that being the reason why the hand wasn't in the compartment prior to opening. I didn't even bother touching anything else, I immediately put the figure back and repackaged it. The Fenrir bike did look new though, but then again, so did the Cloud figure. They probably would have gotten away with this had I not opened it. After that, I called up the site telling them about the issue. I was told that a replacement figure would be sent and that I send the damaged one back to them in the same box. If they wanted, they could've just sent me a replacement Cloud and I would have gladly accepted, although I would have to check the Fenrir bike for any problems. They said I would not be charged, but the site says there will be...? I called back 2 more times to ask a few question, but was also told that the item was out of stock and that it would take a few days for them to restock it. I was also given a tracking number even though it was not in stock....?
DELIVERY: 5/5
Fast Shipping (helps to be in the same state), but USPS site doesn't keep tracking info up to date. Even hours after it is delivered, the site still doesn't have any updates about an expected delivery date or arrival/departure scans, but that isn't ABCTOY4me.com's problem.
COMMUNICATION: 5/5
4 for 4 in call attempts and them answering the phone. All my questions were answered.
SATISFACTION IN PRODUCT: 0/5
I feel as I have been ripped off.... until I get the replacement that doesn't come with a broken figure. I hope the replacement isn't broken as well.... Compared to retail price, the product was listed less than half off.... I just wasn't expecting the figure to be broken in half as well. This isn't a Manufacture's error, Square-Enix & Play Arts have been known to make quality products. So, to have the figure come broken and loose the way it did, was obviously not the Manufacture fault, but instead it is ABCTOY4me.com's fault for selling me a returned product that wasn't reviewed.
OVERALL: 0/5
Delivery and communication doesn't mean anything when the product I ordered was USED and BROKEN.
WILL I ORDER FROM THEM AGAIN?
It all depends on the replacement they send me. If it turns out to be NEW as it was listed, then I would definitely be coming back for more.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Abctoy4me.com Review
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3 years ago
review by Joel H.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)