Autosaint

3.6 / 5

Autosaint

3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

3.6

Reviews

1

Social

5

Featured

4.5

Technical

Is autosaint.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

29

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 808 reviews

Smart.Reviews

3.6

29 reviews

Reviews io

2.25

498 reviews

Trustpilot

1.3

281 reviews

Autosaint.co.uk Review

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Last update: Tue, Sep 7, 2021 3:23 AM

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Autosaint.co.uk Reviews & Complaints (29)

After being with them for 1 1/2 years had no problems whatsoever, very polite costumer service once i left the company due to selling my vehicle, and very helpful all year round.
4

1 year ago

review by Emma Barnfield

Just spoken to Madhia, she helped me in minutes! Thanks for your help!
5

1 year ago

review by Deleted User

absolute disgrace because i didnt declare a accident i was involved in 2 yrs ago i was not at fault our van was written off i didnt claim injuries autosaint ring my daughter its her policy on her own car i am only a named driver and demand 100 pounds off her or they will cancel her policy the same day i will be seeking advice elsewere about our next move to getting the money back on this note DO NOT PURCHASE A POLICY WITH AUTOSAINT seems they will try and get get money out of you any way they can yes it was my fault i forgot about my accident on a differant policy with a differant insurance company i accept that what i do not accept is the fact that autosaint can just demand 100 pounds or they will cancel the policy
3

1 year ago

review by John U.

My daughter had an accident on 28 August. The other party have admitted liability and we still haven’t had a cheque. Also terrible customer service on hold for at least an hour before you get through to anyone. So wouldn’t even rate it one star
3

1 year ago

review by Anne Marie

Auto saint, ain’t no saint! Got me with their dodgy policy, which is a total rip off! Before buying it been ensured, that with the black box installed and good rating my insurance cost will drop, they gonna add some miles, give promotions etc... They never fully disclosed their price list and intimidated to buy the insurance asap. After 5 months of driving, rating was over 70%, but it made no difference. Turned out to be opposite. After 3000 miles they added 1686£ additional charge to increase annual mileage by 8000. A countless number of hidden charges, such as 180£ for the address update (which was removing existing address) in total now paying almost 4000£ premium on Mazda 3 1.6 (insurance group 13E, 5 years driving experience). On top of that, customer service was one of the poorest I have ever used. The consultants were extremely rude and slow. To make a call you have to wait at least 30 minutes to get on the line and with the constant dropouts. Working time, although advertised 7.30pm, no one bothers to answer after 5pm. Stay away from it, and if you don’t, read all tease and sees as there are many hidden traps so you cannot later cancel it and you will need to pay for it even if you sold the car.
3

1 year ago

review by Jerome B.

I took out a policy as a first time driver to then be told there was an extra charge of almost £200 to actually install the black box ( on top of the deposit ) .. no sort of communication in regards to arranging the black box installation and also a threat of cancelling the policy if it wasnt installed within 14 days. I then decided to CANCEL my policy with them and save myself the hassle, took 2 days to get through to actually cancel. They said they would deduct around £100 for the 2 days i had on th epolicy and that i had to wait 30 days fo my refund. I have in writing the amount to be refunded and the date it should be refunded by which is 30 days after actually contacting them to cancel. 30 days has now lapsed and no refund and no means of getting back in touch with them. Have already raised this with Gocompare, the Financial ombudsmen and the FCA. DO NOT TAKE INSURANCE WITH THIS COMPAN
3

1 year ago

review by Alizae Ali

Just spoken to Toby, very helpful and resolved my problem within 10 minutes. Everything is going great so far!
5

1 year ago

review by Deleted User

I was with them first driving yer.Drived on speed limits and mostly hard brake on yelow traffic lights and scores go down.My advice aces yelow light if u can pass it or get -4/5- points for braking.First yer paid 1270 for 3000 miles on policy second yer asked 1500 for 3000 miles.My car 1 litre c1 and i am 25 yer old.Prety expensive.Find out new provider for 5000 miles and 900 cost.Give five star becouse they helped me when their black box killed me battery and had buy new one.My advice would be move one ingenie or other elese.
4

1 year ago

review by Kobe D.

I have been with this company for nearly 5 months. Haven’t had any issues with them. Good driver, good score. Bad driver, bad score.
5

1 year ago

review by Deleted User

I got a new car and Auto saint charged me £250.00 to transfer my insurance over, plus I had to pay this months insurance to so they charged me a total of £350.00, l had the money but a lot of people don't, so I wouldn't recommend them, their customer service is also terrible.
3

1 year ago

review by Deleted User

Wouldnt even give it a 1* My policy wasnt even live, I accidentally put my licence as 5 years (it was 1 month short of 5 years) complete accident. Would have upcharged me £200 for it, I then tell them I'll cancel. They charged me £55 for cancellation fee!! My account wasn't even active and I'd basically been with them 30 minutes Dont go anywhere near them!
3

1 year ago

review by Tw G.

They tried everything possible to inflate my son's premium, they also tried to take an extra £120 above contracted rate without warning or adequate explanation. I am still waiting for technical information on how they calculate "late braking" as far as I can see they don't know themselves. Stay away from this firm
3

1 year ago

review by Deleted User

Auto saint insurance company cancelled my insurance and still continued to take money after they took it themselves to cancelled my insurance, have been now told 2 twice they would call me back but have never done soo, all have received an letter to say they are taking me to court as they think I’m due them 14,000. After they cancelled it after the first month I payed both months also more, would advise strongly to stay clear from autosaint..... poor customer service Rubbing C*nts
3

1 year ago

review by Deleted User

I spoke to a women called Chloe from the customer service department for my car insurance and she was a great help, could imagine she is a great asset to the customer service team. Very polite and helpful.
5

1 year ago

review by Zach G.

Absolute crooks please do not use this had it for my first car insurance now I’m stuck paying for an insurance and I can’t even drive it
3

1 year ago

review by Henry Holland

This morning I called up quite frustrated as not one customer service member I have spoken to so far has been able to explain anything Or respond to my emails. I have spoken to Madhia this morning who answered my questions and explained everything fully. A breath of fresh air. A credit. Thank you Madhia
5

1 year ago

review by Ciara P.

Please do not use this company absolutely absimal the miles were up on my car that I paid 1700 for with a box and they asked for another £600 for 2000 Extra when I’m 18 on a minimum wage job nothing is what it seems with this lot avoid at all costs
3

1 year ago

review by Joe Parrott

Called to get insurance 8 months ago and the advisor rang me back with an offer. The company I work for has moved and as I have to have a black box fitted and thus extra miles. I rang as I was clocking up more mileage. Then told it would be £65 admin charge and another £350 to add 2000 miles extra for the 4 months I had left on my policy. As I was not told about the extra mileage costs or the £65 admin fee on purchasing my insurance and not able to check my broker before purchasing I am very unhappy with the way I have been treated and feel Autosaint take advantage of young drivers.
3

1 year ago

review by Emilia R.

My daughter took out insurance with this company nearly 2 years ago, no problems at all or with renewal, the black box was great, no problems. We spoke to them 2 times about change of vehicle, first time they advised us that Aviva might not cover the new car and cancel the policy, second conversation yesterday was an eye opener! cancelled insurance and when i queried no cover they said my daughters new car was too expensive for them to cover, chap also said if we found aviva on comparison site they would offer us a quote but because of cancellation we couldnt use them. Which is really confusing as they said aviva had cancelled when what they really meant was that Fresh had cancelled and then charged us a fee as well, then told us my daughter would lose her no claims because she cancelled! Waiting time to get through was really bad as well, Baware.
3

1 year ago

review by Vivienne Oates

I spoke to Tom, one of the autosaint advisers regarding me joining this insurance company for the first time. I had many questions to ask about my policy and telematics device. Tom was helpful, honest and reliable over the phone and has completely turned around my opinion regarding Autosaint . Thanks again Tom. Kind regards, Lucy
5

1 year ago

review by Lucy Eracleous

Autosaint.co.uk Review

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