avis.es

4.2 / 5

avis.es

4.2 Great
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4.2 / 5

Trust Score

3.5

Reviews

5

Social

5

Featured

4

Technical

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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

21

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0

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0%

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Avis.es Review

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Last update: Sat, Oct 16, 2021 1:02 AM

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Avis.es Reviews & Complaints (21)

The car was not clean
For Avis president this is totally un acceptable , I mean for the rent I have now in Hungary
There is no Avis preferred!!
No Upgrade for car

I have photos of this and will send when I back home
Another thing is last rental in Barcelona was great just that they charged me the full amount instead no paying at all ( I had a free Cupón weekend I used )
3

1 year ago

review by X. H.

Después de 21 días de alquiler no he recibido mi reembolso fui a la oficina de Sebastiano de Compostela y me indica que hay que esperar cuanto mas hay que esperar preguntó yo?
5

1 year ago

review by Andres Caceres

La verdad es que ha sido fácil y rápido , tanto la entrega como la devolución., si me gustaría un poco más de simpatía en el trato por el personal de oficina de panama , parecían enfadados
4

1 year ago

review by C. R.

La recepción en la oficina de la estación de tren de Alicante el día 4 de diciembre, por parte de una empleada autodenominada "responsable" no pudo ser peor. Se empecinó sin dejarnos explicar mucho, en que teníamos que añadir un conductor más, pagando, claro, . cuando el carnet de conducir que figuraba en nuestra ficha de avis preferred era otro, y cuando, en todos los años que llevamos utilizando el servicio, jamás hemos tenido que pagar un conductor adicional. Queremos dejar claro que la recepción de la devolución del vehículo el día 9 del mismo mes fue perfecta. Era otro empleado, claro,
No9s planteamos muy seriamente cambiar de compañía de alquiler de coches
3

1 year ago

review by Y. C.

Mal bastante mal, el coche que alquilamos viejo, sucio, tuve que esperar más de 45 min para que me atendieran en el mostrador y 40min para que me lo trajeran.
Alquile con una silla para bebé, a parte que poco segura sin isofix, estaba sucia...
Y lo peor que la tuve que colocar yo, porque me decían que por política de empresa no lo hacían ellos.
3

1 year ago

review by J. D.

I am a President’s Club member with Avis and usually receive great service and good quality cars but this time it was unfortunately bad... I have to change the car in the middle of my stay because the car was beeping due to the dashboard saying that there is a problem with air pressure but when I went to the gaz station there wasn’t any issue. Then, the back window wipers didn’t work... so it was very dangerous driving in the rain. When I changed the car, I was given a mini cooper convertible... that didn’t have window wipers in the back window.... and really really tight space to put my large luggage and my small luggage... When I called Customer Service, they weren’t helpful at all; just telling me to show up to an Avis office and they will deal with it...
3

1 year ago

review by K. D.

Pésimo
Nunca había recibido un trato tan lamentable como el de Avis
Elegí Avis porque me pareció una gran empresa y ha resultado ser de lo peor que he visto en mi vida
Con reservas hechas no tenían coches , he tenido que esperar más de cuatro horas para que me dieran el coche porque
No tenían
Penoso
Nunca más
3

1 year ago

review by Alonso Sauco

La factura que pague era de 187 € dejé el depósito lleno y me cargaron 127 €de más y aun no se porque
3

1 year ago

review by Manuel Monroy

La atención del personal fue muy buena, lo único es que la oficina de Chamartin no tiene la fila de Avis Preferred como otras, y tuve que esperar 30 minutos. Del resto sin quejas
4

1 year ago

review by W. G.

me han engañado a la hora de firmar los papeles, cuando me ha llegado el cargo tengo un cargo de 50 euros mas por un seguro que no he solicitado
3

1 year ago

review by Martin Furones

Rental itself OK; car OK; the problem is that they blocked a high amount in my credit card and they don't release it despite it's been 10 days since I returned the car. and was billed.
Be careful if you do need your credit. I have about 400 dollars blocked for my 2 last rentals. And both bills have already been charged, too.
3

1 year ago

review by G. K.

Intenté reservar para el 11/12 con mi tarifa, y no dejaba hacer la reserva. Sin la tarifa, MUCHO más caro, sí.
3

1 year ago

review by L. A.

Negativo pues no se me explicó q por alquilar un coche un día a 30e, y dejarlo para echar 20e de gasolina se me cobre 38e por echarla. Con lo que aunque viniera en letra pequeña del contrato se podría decir
3

1 year ago

review by Zamora Salmeron

Me han cobrado 234 € cuando sólo iban a ser 209.ahira me toca llamar a un 902 para arreglar su error.
3

1 year ago

review by Daniel Hernandez

Me ofrecieron un bono preferred de fin de semana pero con los seguros y conductor extra acabé pagando más de 150€, que pese a que es un gran precio, es más que 0.
3

1 year ago

review by Ignacio Perez

Had to change the car after 2 days because the computer board was beeping due to a false pressure issue in the wheel and because the back window wipers were broken. Quite dangerous when it's raining. Unfortunately this time, the service on the phone with Avis wasn't good at all. Being part of the Avis Presidents Club didn't help either. I was given a dirty car that didn't have back window wipers in exchange... with the excuse being that they don't have anything else...
3

1 year ago

review by Y. O.

很及时取车,客服态度好
5

1 year ago

review by O. T.

At the time of booking I was not told that the office is outside of the airport, more than 10 minutes away. I was also not told that on Sundays the office is shut and there is no shuttle to the terminal building. Not the kind of service I expected with Avis and very disappointed not only with the lack of information but also with the additional costs.
3

1 year ago

review by Alexandre Foreman

Profissional, sou cliente habitual de aluguer auto, cerca 40 anos,
em BADAJOZ o serviço foi excelente em todos os pontos
5

1 year ago

review by Rui Vieira

Excelente, recomendable 100 %
5

1 year ago

review by M. K.

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