avshop.com

I bough a David Clark Headset from AvShop. They had the best pricing on the web and I received it the very next business day (I'm in FL - the same state as AvShop). Great service!

I placed an order for a Blackmagic Pocket Cinema camera when they had their promotion on July 2014. The deal was so popular that all orders were placed on backordered, but that was okay because I was willing to wait. AVShop assured me that I would get my camera when they received stock from Blackmagic.

Five months later, I was sent an email saying my order was cancelled. They blamed Blackmagic for not honouring the promotion price anymore (I don't quite understand this as I placed my order for the camera the very first week of the promotion). Turns out after talking to a AVShop rep yesterday, absolutely 0 orders for the camera were fulfilled (there were 16 orders). There was no open line of communication with the company between July-November, if they had difficulty receiving stock - communicate with your customers and do not leave them hanging! That's business 101.

If that didn't leave a sour taste in my mouth; here's the kicker (taken from the cancellation email):
"We still have a bunch of these on order at full price and are offering you a special buy at $1025 if you wish to change the order over. "

So you were unable to fulfill my order at the promotional price ($529) and to make it right your response is to offer the SAME camera for close to regular price ($1025) after I waited five months for the SAME camera? Disgusting.

Do not support this company. They had a chance to make it right with the customer and they chose not to take the hit - even going so far as not taking responsibility and blaming Blackmagic (I'm now in touch with BM and will get to the bottom of what really happened here).

Five months of waiting for a product, all communication was initiated by me, piss-poor business practices... steer clear of this one.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.