boltz-usa.com

I submitted an order for a CD rack on December 31, one day before a free shipping offer was due to end. The free shipping was very enticing and without it I probably would not have placed the order.

I immediately received an email confirming my order, but after one week I had heard nothing further, so I emailed an inquiry. I got this semi-literate reply: "Generally we do ship orders out very fast . Due to the Holiday's and being closed last week due to inventory put us behinde schuled. Your order should ship by this Friday . Monday at the latest we are very sorry for the delay in getting your order out. Thanks, Heather".

A few days later, I was again told that my order would ship on Monday 14 January. In fact, the order didn't ship until Wednesday 16 January, which I learned from a Fedex email. I consider 16 days an excessive amount of time between order and shipping, unless there are very good reasons, in which case I expect to be kept informed. Boltz's customer service was very unprofessional in this respect.

That said, my order arrived in only three days and the rack proved to be of high quality. The only complaint I have about the rack itself is that the threads on the ends of the rods were not all cut cleanly, so that the nuts went onto some rods farther than onto others, thus making it harder to keep the spacing even between the side panels. My other, minor, complaint is that the instructions were packed wrapped around the nuts and other hardware, which resulted in their near shredding.

An extra rod and extra nuts and bolts were included, which was generous, although perhaps a bit wasteful. The same goes for the full-sized wrench included.

In sum, although I'm satisfied with the CD rack and the free shipping, my overall opinion of Boltz is mixed due to the poor customer service I received. In fairness, I get the feeling that Boltz is a small company with its focus on manufacturing good products rather than providing good customer service. Nevertheless, no company conducting business online can afford to provide poor customer service--at least not for long.

I purchased a steel bedframe from Boltz. The quality of the item matched my expectations for a $1,099 item. At the time I place my order, Boltz collected a $93.14 shipping charge, and the item arrived about three weeks later. Thirty-days after that, the carrier sent me a bill for $98.00 because Boltz undercharged the shipping fee. The carrier (FedEx freight) stated this is a common trick. Buyer beware.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.