3 / 5
Trust Score
2.1
Reviews
1
Social
5
Featured
5
Technical
Is computerpartsdirect.us legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
- Facebook account not found
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
25
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Based on 25 reviews
Smart.Reviews
3
25 reviews
Computerpartsdirect.us Review
No description for this company.
Computerpartsdirect.us Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
Last update: Thu, May 26, 2022 12:38 AM
A week later, that same tracking number still said "label generated". When I called customer service, they told me it must have been a mixup, and then voided that label. I had to call yet again for a new tracking number (this time, via USPS instead of UPS), and I was told the item shipped 5 days ago. Funny enough, according to the tracking information that number provides me, the item wasn't brought to the post office until the day of my most recent complaint.
Their prices are good...but their service is absolutely terrible. Customer service will blatantly lie to you, and forget any promise they might make to call you back - that clearly is never going to happen.
As I write this review two weeks later, I still don't have what I paid for, despite an "upgrade" to priority shipping. And I hold little hope that it will arrive in good shape, or even be what I ordered. Spend your money elsewhere.
Good lord!
Update... Not scheduled to arrive until Feb 28th now.
Wasted my time.
This company is a scam outfit and DO NOT DO BUSINESS WITH THEM!!!!
If I do not receive my free packaging in a day or two and my refund I am sending a copy of this out to my 100,000 followers on the social networks. Since my construction company makes good money I am going to hire the best bulk email company to send a letter detailing my experience to a billion email addresses to warn them of this ripoff company. Then I will involve the Attorney General of both states. This is about principal. I think that the owner is a scammer and a coward because he hides behind a private registration. Get out of business if you are not honest. All a man has in this world is his word. My can be taken to the bank how about yours'?
Date Ordered: 03/05/2012
Sparkle GeForce 9400GT 1GB DDR2 PCI Express (PCIe) DVI/VGA Video (SFPX94GT1024U2)
Ok here goes my 2 cents worth with this company. I purchased a video card that I wanted for a new quiet computer build. I wanted a video card that did not have a fan on it,after waiting 10 days the item was shipped and arrived.
To my surprise it was not the card I ordered or the card that was displayed on the picture of the item. I called to have it returned and a young lady answered with a very nice southern voice, I asked for an RMA # and I also wanted a refund.
Within 2 days i received the RMA # and returned the card, after one week of not hearing from them I called my credit card company and filed a dispute, I only did this after calling them 2 times with no answer.
4 days after I filed dispute on my credit card (got my money back) I received another video card, this one was nothing like what I ordered, I wanted a dci-e video card and they sent me an old PCI version.
5 days later I got a notice from FEDEX saying i have a delivery, and they needed my APT #, and it was from CLEVELAND, TN (Computer Parts Direct) same place they ship from.
I refused it and had it shipped back to them. Now I am not telling you folks what to do, but use your good sense and learn from the lessons here of all the other good folks who have been unfortunate to deal with this company.
They offered me a refund but want me to pay for the $22 in shipping it will take to get the server back to them. This could have all be avoided if they had contacted me before shipping the wrong thing and asking if I would like a DL140 as a substitute. I would have politely declined and no one would have been out any money.
When you call their phone, it goes to a cell phone where the voicemail is full so it's impossible to leave a message. The only emails I have gotten back from this company have been very terse "return the item & we'll return your money". Nothing personal, nothing apologetic about the situation.
I don't think they have any of these servers in stock because they haven't offered to replace the wrong server they sent me. However, at this very moment, they are still offering them on their website.
***Update***
Well, it seems the Owner found out what kind of service we received and E-mailed me to see if he could help resolve the issue.
*quote*
My name is ***** *****, I am the owner/Founder of Computer Parts Direct. We
pride ourselves on great customer service. It has recently come to my
attention that you placed an order with us(1260) and received the wrong item, then you were told that we would not be willing to pay for the
return shipping on an item we shipped incorrectly. First I would like to start by apologizing and letting you know that this will NEVER happen again. The employee responsible for this and other E-mails has been
replaced, This IS NOT nor has it ever been our policy. Your RMA # Is ******** and we would be more than happy to refund your payment and the
return shipping to you.
*End quote*
End result: The owner has made good on his statement, Not only did he refund ALL are $$$ (including return shipping)but I feel he did everything in his power to make us a happy customer. He attempted to get us the server we ordered, When that didn't pan out we got are money back and a personal apology for the inconvenience.
I am sure this transaction cost him money, But it seems satisfied customers are more important than money to the owner.
I would not buy again unless I have a E-mail confirming the in stock status. But I WOULD buy and have no fear of getting ripped off.
I move my vote to 2 checks on the purchase
and
5 checks on the owners resolution to the problem.
Well done.
This place is using a *very* bold sales tactic by keeping nearly skeleton stock and then ordering it when it's needed and claiming it is in stock when one of their suppliers has it in theirs. In the world of sales, I do not know why this is considered in stock. It's dishonest, and it's a great way to lose customers.
If you don't mind waiting for several weeks for cheap parts with little to no communication on their part when it will be arriving, this is a "great" place to order from.
Here is the most awesome part though, these people are housed in Cleveland, TN. I live in Chattanooga, TN, a mere 30 minute drive and I can be in their place of business. I plan on getting something done about this.
*EDIT*
After posting this review on their FaceBook page, and also posting a bit about a personal visit this upcoming Monday, magically my order shipped. I'm willing to bet that this is being shipped from some supplier and I will not be seeing the item anytime soon. They will *still* be getting a visit from me.
After thinking about it, I may print out all the reviews here and take them to the shop personally. See if they are willing to correct some of their mistakes.
*EDIT*
The drive finally comes in.... and it is refurbished. Not only refurbished, but faulty. Will be swinging by the shop for an exchange.
*EDIT*
Apparently they never expected a personal visit from an internet order. A few things transpired after my visit:
1) They cut me a check for the amount of my order
2) They deleted my dialog I had on-going on their FaceBook page
3) They deleted this review I has posted on their FaceBook page
It was very apparent I was causing some tension in their office and the check they gave me was basically "shut up and leave us alone" money. Which is fine, after getting a check for the full amount I consider the issue absolved.
*BE CAREFUL* when ordering with this company and be prepared to be patient.
If you guys have any trouble out of them... or have a good experience (either way), they go by Cook's Custom Computers in Cleveland, TN, and they do have a Facebook page.
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Computerpartsdirect.us Review
No description for this company.
Computerpartsdirect.us Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
3 years ago
review by Compconsumer64432 N.