dealtree.com

I received this radio on 12/5/07. We didn't open it up immediately because it was a Christmas gift for my son. When I got ready to wrap it, I did open it up and when I found that there were none of the original items which should have accompanied the item, I realized that it really wasn't factory packaging as the auction stated. As a result of that, I attempted to check the operation and discovered that the only thing that did work was the display. None of the controls work at all. You cannot set the time, turn on the radio, tune a station in, nothing!
The auction stated "Functional Condition: Factory Sealed, New
Cosmetic Condition: New
Testing Notes: This item is working. This item is in the original box.
This item is factory sealed with no apparent damage. Any originally provided parts, manuals, accessories etc that were provided with the unit, will be contained in the original packaging.
Factory sealed items in the original box contain all manufacturer supplied accessories." All of which were out and lies.
When I contacted them and politely pointed out these problems I was told that "as over seven since the sale had elapsed they would do nothing".
I emailed them again asking for an exception based on the circumstances and their blatant misrepresentation of the product and was unceremoniously informed that their policies are rigidly enforced and I was out of luck.
I think that it is ludicrous for these people to be allowed to trade on Best Buy's good name. These people are nothing more that crooks posing as honest merchants.
The auction also states " Your purchase is 100% guaranteed. If you are not satisfied with your purchase for any reason, please contact us using this form BEFORE leaving feedback and we will be more than happy to immediately assist you. At Best Buy Outlet, our customers are the #1 priority, and we make every effort to ensure your shopping experience is a great one." Wonder why that policy isn't rigidly enforced? ? ?
I've done business with Best Buy for several years and always been happy. This is turning into a very bad experience which could get very ugly.
I'm going to follow up with every legal remedy that I can.
This operation could really hurt Best Buy's image and sales............

Purchased Sharp HDTV model LC20SH20U from DealTree for my son for Christmas (via eBay from BestBuy Outlet). Item was DOA making only a high frequency noise, DealTree refused to issue an RMA saying I waited to long (reported item DOA 12/26/2007 since they did not answer the phone on Christmas Day). This company is the worst, I'll have to take them to small claims court to get my money back adn force them to take back their fraudently advertised item. BEWARE of DealTree !!! Well, if you are at this site, you already know they are thieves.

I bought two items from this seller and had one good experience and one bad experience. The first time I tried buying from them, UPS lost my package. It was insured, so I asked for my money back. UPS told me that they had already sent the money to Dealtree. I had to hassle Dealtree quite badly before they eventually gave me my money. I later decided to give them a second chance, and they were very good this time.

Purchased a Creative Labs 3D Blaster Annihilator 2 64MB AGP GEFORCE 2 GTS Video Card from Dealtree. Item was as stated, deliver was timely, and packaging was exceptional. I considered this transaction to be very professional. I will do business with Dealtree again.

I ordered a 2.2 cu ft, 1200 watt GE micro-wave oven. I reciever a e-mail confirming it was shipped on 03/04/2010. I recieved a seriously damaged box of junk that is still sitting in a storage room. Still to this date I am out of my money and the micro-wave I had planned on giving to my daughter as a "moving into her new apartment gift" which was last weekend. I call UPS and they say to call Dealtree, I called Dealtree and they say they're waiting to hear from UPS. Meanwhile I'm the only one who is out anything.

I bought a 42 inch plasma screen from DealTree, and it arrived broken. I THEN did some reviewing on the Internet and prepared myself for battle. I was pleasantly surprised when I got a refund of the entire price PLUS shipping both ways within about seven days. I promised myself that I would report a bad experience, but figured it was only fair to report this REALLY GOOD experience too. I WOULD do business with DealTree again!

(Item #1) I was quoted at an abysmally low trade-in value for a computer and an xbox, which I could have (and should have) sold myself for 5 times as much. Nonetheless, I wanted to give this buyer a chance. I packaged both items in a single box to save the buyer the shipping costs. I also threw in an extra controller and numerous extra games. Despite these added benefits, they downgraded both items and the final trade-in value was almost 1/2 what they originally quoted me at. This company has no integrity and no honor.

Update: Dealtree sent payment in full for the PC I had sent to them within 24 hours, after sending a letter stating legal action will proceed if they did not honor the purchase quote.

If you should send your PC to Dealtree in regards to thier used PC purchase program, and they do not wish to pay, notify Dealtree that you will refer your situation to your State Attorney Generals Office. (No cost to you.)

I have 15 years of government IT experience. I had sent Dealtree a good working e-machines computer in regards to thier computer purchase program. (As advertised by Circuit City, and other big box retailers.) Thier online purchase price estimate was for $147.40. They received the shipment, and quickly responded with a e-mail stating a $0.00 value, stating that it did not work.(Body of e-mail text below...)

Dear Tradein Customer:

The Tradein Item that you have sent to us has arrived in a condition other than
what was quoted on your estimate. The item specifications provided were
incorrect and the unit has no value as a tradein. The components of the unit
may be useable, but we do not purchase components as a part of the tradein
program. If you would like the unit returned to you, we can arrange for that -
however the return shipping and handling costs ($85.75) will be your
responsibility. This cost is comprised of the shipping costs to and from our
location, and a $25 inspection fee. You have 72 hours to respond to this email
and notify us of your intentions.

I mentioned that the shipper received the PC from me packaged in good condition, Dealtree should file a shipping claim if there is a problem in regards to computer damage. Thier plan is not to pay me for my computer sent to them.
They received it undamaged according to the shipper, and want $110.75 to return it to me.

To whom it may concern:

First: It took seven days for order fulfillment. 7 days to generate a shipping label and stick the label on a box! Yes, DFW had a snow storm but seven days, really................

Second: Cowboom emailed a discount coupon for my next $50+ purchase due to the storm. This offer can be described as weak at best. How about upgrading the shipping to offset the unacceptable delay????

Third: My DCC-1200 was delivered by UPS (2/11/2011 @13:09). This item is REFURBISHED with a 90 day warranty. The Cowboom web page and my invoice both listed the DCC-1200 as NEW with a three year Warranty. Additionally, the GOLD TONE Filter was not included, the lip of the carafe is BROKEN, the hinge for the top lid is BROKEN and a rubber foot is missing from the bottom of the unit.

Please excuse my poor use of the English language but WTF!

This one transaction includes Internet Fraud, False Advertising and Incompetence. Cowboom/BBY/Dealtree have many problems which are becoming common knowledge. Whether you review Ebay Feedback or Google search results for Cowboom, the evidence is there for everyone to see.

In the pre-Internet days a single complaint letter was said to represent 1,000 customers. Today it is estimated to represent 10,000 dissatisfied customers.

I will be adding my voice to all the other dissatisfied people. Including the appropriate Federal agencies concerned with Internet Fraud and False Advertising. Oh and each analyst covering BBY will hear my story.

There's three things you can assuredly expect to receive when you associate with Dealtree:

1) Poor Service

Their support is non-existent, as is communication with no attempts made via e-mail or by phone to help resolve my issues. They are rude, unprofessional and unresponsive.

2) Incomplete Product Shipments

The PS3 I purchased from them was missing a USB cable and came in a box that looked like it was run over by a bus.

3) Faulty Products

The PS3 they sent me played neither Blue Ray discs or games as advertised despite the fact the description on Ebay said the product had been "tested" and was in "good working condition."

I purchased my product via EBAY in the Best Buy Outlet Store and I would not recommend this to ANYONE! How Best Buy EVER got in bed with this company is beyond me but my guess is that it won't last much longer.

Panasonic 2.4ghz 2-Handset Cordless Phone Set 3091870678 ebay id. phone was junk, got an rma, and now they wont respond and dont know where it is. i took pictures of it and got tracking proof. it was listed in good condition with only minor scratches but was junk and non functional!!

This place fucking sucks, I bought something on a monday, and got it a week later, Bullshit

I ordered a refurbished PlayStation 3 60GB gaming console on 12/28/2007 from Deal Tree from lot number 1731173, which was described as "Like New".

I had previously made a purchase from them on June 1, 2007, which went fine, and the item arrived as described, so I figured this was a reputable seller.

I received my refurbished 60GB PS3 on Jan 3, 2008. The package arrived double boxed, which I thought was a good thing. Strangely enough, the inner box that contained the PS3 had shoe prints all over it, which was disturbing, because it made me think that more than one person has used the product box as a stepping stool.

Once opened, the PS3 was COVERED in scratches, like somebody took fine sand paper to it, and every port (USB, etc) had caked in dust/gunk. The controller even had buttons that made a small crunching sound when pressed initially (like dirt/gunk was being crushed), but that went away after a few button presses. The controller's analog sticks were not smooth in their movement, like there were grains of dirt in the joint.

I hooked up the unit and turned it on thinking that as long as it works, I'll settle with what I got, even if it wasn't in "Like New" condition. I put in a PS3 game, and it worked. Next, I put in a PS2 game (Jak & Daxter), and the system hard locked. I tried other PS2 games, but every one of them locked the system up. The 60GB PS3 has PS2 hardware in it, so this told me the PS2 hardware had a problem. I chose the 60GB PS3, because I have a large library of PS2 games that I (and my son) still want to be able to play without having both the PS2 and PS3 (and their accessories) all hooked up at the same time.

Inside the box was a pink piece of paper describing my 30 day warranty, and if there were any problems, that I must call the number listed on the paper. I emailed Deal Tree, but I figured they would tell me to do what was on the included paper. I spoke to the folks at the number, a company called IWB in California, and they agreed to let me send it to them to "check out", and they would either fix or replace it. After shipping it to them via FedEx Ground, I got an email from Deal Tree.

Deal Tree told me they issued an RMA number and for me to send it back. I explained I had already mailed it to the people on the piece of paper, so they asked for a tracking number and explained that they would have given me a shipping label. Given that they said they would have paid for shipping, and given I sent it ground (the cheapest), I asked if they would reimburse me for the shipping cost, since it was defective out-of-box. In 3 emails asking that question, they have not yet responded to that question, but they have been helpful in answering my emails and explaining everything else.

They told me they would either replace the unit or refund my money that I paid for the unit. I mailed it to California on January 7 and am awaiting their receipt of it.

I am very disappointed that a system described as "Like New" arrived looking like it was old & mistreated, as well as having a feature defective out-of-box. I am optimistic that they will take care of me though. I will update this review with the outcome of this tale.

Update: The company IWB sent me an 80GB PS3 replacement, which while technically an upgrade in the minds of some means all the hassle and expense I went through trying to get a 60GB for the built-in PS2 hardware ended in failure.

DealTree (Eric) claimed ignorance about the pink piece of paper that told me to send it to IWB if I had any problems. When I scanned it and emailed it to him, he stopped responding to my emails and had a guy named Samuel email me saying that they couldn't help me and to try calling their support number instead. (After a week of emails.)

Bottom line: DO NOT buy from this vendor. You might get lucky and get what you are intending to purchase, but if you do not, you will deeply and truly regret giving them your business. I ended up with a refurb PS3 without the PS2 hardware built-in and technically was given an upgrade, since the Hard Drive capacity was bigger, but I did not buy it for the capacity.

Note that the upgrade came from IWB (the guys that refurbish PS3s for DealTree). DealTree did not want to help me. They also did not refund my money for the ground shipping I paid to ship the defective unit off, even though their policy is to send you a shipping label. DealTree will never get my business again, and I will spread the word of this experience with others.

Dealtree has provided a good service, dispite being hampered by wild weather in Texas that delayed their operations for a few days. The only problem I experienced was a discrepancy of $0.48 that appeared from the time that the auction closed, when I immediately paid the full amount on the screen and the time the invoice was received. A system generated email was sent threatening to cancel the whole deal if this pitance was not paid. Fortunately, a call to their customer service center cleared up the problem. Their humans are so much more reasonable and infinately nicer than their automated computer messages.

I ordered a set of used, "Like new" Altec Lansing model 212, 2.1 speakers for my PC from DealTree. When they arrived, the box was the most beat up, torn up thing I have ever recieved in the mail. I don't think this was from UPS... as the contents inside were packed just as well. Everything was crammed and thrown in there ad-hoc. One of the corners on the subwoofer was warped and cracked. Very, very poor shape. The satellite speakers were ok, and upon untangling the mess of cords, it fortunately sounds ok. The bass sucks, probably from the unit being dropped and/or melted, but it'll work. I demanded at least a refund on my shipping from DealTree and got it back.

But that's not the kicker... I left negative feedback for my poor experience with them on eBay, and despite my timely payment via PayPal and general niceness before I received the product, they had the audacity to leave me negative feedback! "Item arrived as stated in listing. Uncooperative bidder. Beware!"

Bastards. Take your business elsewhere, folks- DealTree is scum.

I purchased a Sony PSP on Overstock auctions. I tried to pay immediatly after I won the item but could not open the page it directed me to. I then e-mailed bestbuyoutlet from whom I purchaed the item to inform them of the issue I was having. The reply was:
Thank you for contacting us. You may go directly to:

www.PayPal.com

and send your payment, including the eBay item number, to:

[email protected]

*** PLEASE Remember to Include your Item Number! ***

Thank you,
Guy

Dealtree Customer Support
http://www.dealtree.net/mailform.cfm

OK no problem. I paid through paypal including all info requested. I also asked for e-mail confirmation of payment being received. Nothing. I waited four days and got nothing. I found the number and called dealtree. First I talked to "Guy", he couldn't explain exactly what was going on (which is bull*#$%) he found my payment but could not find anything on the PSP. I asked if he would refund my money and he replied "I could refund your money if your ok with getting a negitive review for non-payment on an item." WTF? He kept telling me my auction number had to be incorrect. At this point I told him I would go back to my e-mail and overstock and verify all information and then call back. All my info was correct, so I called back. This time I got "Matthew" so I asked for Guy, Matthew told me he was on the phone so I started from scratch with Matt. Matt eventually found what was going on. My PSP was sold on another auction and that bidder, supposidly, received the product. He searched his entire inventory to find me a replacement to no prevail and finally agreed to refund my money and stated that I would not get a negative feedback???

I have not yet received my refund it has been a week nor have I received a feedback.

I ordered a 23" monitor. Went to pick it up at the Irvine warehouse. When I got there, there was a note saying that that warehouse was now closed and I would need to pick it up in Chino. I drove over 70 miles for nothing. Went to the Chino warehouse the next day and the guy at the desk, Mark, was talking to his wife/girlfriend/lover/mistress not sure but heard him say I love you and than he closed his cell phone and put it down. After he helped the guy in front of me he then went on to make a quick call about some "funds" that he was wondering about sometime last year. Now I know this was not work related even if it was work related, couldn't he wait for me to leave before he called? Anyway, the Chino warehouse did not have my monitor because it was still at the Irvine warehouse and no one is there. ETA for my monitor was "I don't know". Now that some lousy customer service I experience from Dealtree.

We searched online and found that this business has an active Facebook page with 62 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.