Fenn Wright Manson

Do not under any circumstances deal with these filthy snakes.
If you’ve heard about shoddy practice and underhanded snakes within the estate agency industry , they probably learnt it from Fenn Wright!! We visited a property which was new to the market and were first through the door, made a full asking price offer. We are cash buyers and was asked for proof of funds, which we immediately did. We were then told there were more people going to view and our offer would be put forward. And that we would hear Friday of that week. Needless to say we were ignored on the several calls we gave them on that Friday , and finally heard we had not secured the property on Saturday afternoon, I enquired why we had been unsuccessful, to be told that the buyer was in a stronger position than us ????? Not that they had offered more money ??? I questioned this, as we had sent proof of funds well exceeding the price of the house. Also the listing was not “offers in excess of” so if I’d realised if it had been a Dutch auction I too would have upped my offer but curiously was not informed of the situation. If my dream house appeared and it was on with Fenn Wright and paid full asking price for it you won’t get it unless you are in the friends and family club at Fenn Wright. Good luck buyer beware.

What an appalling company. We rented from one of their agents (Colchester) a while ago; and while spending a large amount of money on rent they treated us like students rather than professionals. They offer zero flexibility and gouge you with many fees, which are now luckily illegal. The move-in inventory check was a cursory check all was in order, however the move-out check was like having CSI at the house for a day; clearly a practise to gouge the tenant in favour of the landlord further.

I purchased two pairs of trousers of behalf of a friend and there was a 15% off first order promo. One pair became defective after two wears so I requested an exchange. Customer service advised me to send them back to warehouse to be assessed.

Their response was a PayPal notification of a refund.

I did ask for an exchange not a refund and did not have an opportunity to discuss this prior to their issue of a refund.

So the choir was to re-order, without the discount, and pay an extra £5.95 for the postage. Given that the item was defective this irked me somewhat so I wrote to their Head Office by email.

My email was just ignored and this is not the service you expect when paying £90 for a pair of trousers that are defective.

Had them as managing agents for a property .repairs were shoddy and sometime incomplete.(fault was repaired but not any damaged caused ) What was meant to be replaced was only repaired.lesson if you use them never discuss repairs etc over the phone always via email and always ask for before and after pictures from all Angles

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