2.9 / 5
Trust Score
1.7
Reviews
1
Social
5
Featured
5
Technical
Is futureshop.ca legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Business is mentioned on Wikipedia
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
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Reviews Analysis
29
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 72 authority websites mentions and 1 mentions in other websites
Based on 138 reviews
Smart.Reviews
2.9
29 reviews
Sitejabber
1.74
109 reviews
Futureshop.ca Review
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Last update: Wed, Mar 9, 2022 12:15 AM
recently I purchased a game for my ps3 and they said that I would receive a $5 discount when added to cart. It wasn't deducted, so I emailed them and asked for the $5 to be credited to my CC. Well it's been 4 days and 3 emails to their support and they won't even respond to me.
I have had more then enough with this store. Ordering a game should not require 3 emails, and they should at least have the respect to email me back.
Now I have stated to them before I would never shop their again after my last set of problems regarding store stock and lying. If it wasn't for the gift-card I got for Christmas I wouldn't have dealt with them again.
On another occasion long before this incident and the main reason I will never shop there again, I went to buy a CD player for my moms car, they tell me that if I install it myself it voids the warranty. All while their install is going to cost me 2 times the amount of the CD player. So I go on to tell him my horror stories of allowing futureshop to install car stereos, after telling the gentleman I have waited in excess of 5 hours for them to install a simple amp and sub setup he calls me a liar right to my face. In front of my mother and niece, now that is great service.
So I came home, I emailed Pioneer directly I asked if what this gentleman told me was true. They said it wasn't and that as long as the job was done correctly ( like with any technical equipment) the warranty is still valid. I have been building computers and installing car stereos since I was 15 years old. NEVER have I ever caused failure of a device from improper installation.
The lies on top of the terrible service makes this store, which I did used to swear by when they honored their policies I recommended them to literally everyone I knew, have made this electronics retailer the worst in Canada.
All I ask is for my $5 to be credited, and for this situation to be over with. Some might think it's only $5 man get over it, well when you have been called a liar to your face by their staff and screwed around for probably close to 20 hours in store waiting for their technicians I will fight till my last damn breathe for my $5. This is step two (step one was my more then courteous emails especially keeping in mind my prior experiences). Step 3 is the BBB. Something needs to be done about this store and their lies and lack of services they themselves guarantee when purchasing products from them.
Best Buy says "don't call us, We'll call you when it's ready". And "We don't refund and we don't replace". It has never run in the six months since I purchased it. Best Buy has my money ($1000). I have nothing.
The Better Buisnees Bureau has been dealing with our case but to no customer satisfaction being accomplished with Future Shop.
If this is the way Future Shop treat customers then it's time the public should know. It's not the TV that we are upset about it's the dishonorable and bad businees practise in fact it's darn right dishoest and bad faith business all round.
In 10 days i got a call from BC that the battery will cost me $250 plus tax(whenever i have paid for entire laptop $400)
Isnt it pathetic???
Of course i refuse to replace the pattery and came to store to argue there/.
THe IT guy said that the battery has to be under warranty for at least 90 days from manufacture. And he kept the laptop for further problem solving.
In the end of December 2012 i came to know if anything was done regarding my problem, They couldn't find my laptop and said that it was probably sent back to BC for repair.
Jan 2012 i called them to that store and the IT department said that laptop is in the store but there is no any notes on it that it was repaired and that the person i was talking before is not in the store today so they have to call me back next day....
These promises are lasting already second month.
ASNd they refuse to return money or even to exchange this item for another one ( iagreed to buy even more expensive one)
Their own website shows that it comes with Windows 8 but for the benefit of having Future Shop install and setup Windows 8 they required 8 hours, which they charged the customer only $200. (Sarcasm intended)
Their reasoning was the product I wanted to price match was not available at the OTHER STORE. That makes no sense. If it was there, then I would go there. They wasted not only my time, but my petrol as well.
The store policies are ridiculous. I will not be shopping there again. Actually, this comptuer I'm typing on, I bought from Future Shop. However, I had to return the model several times because of malfunctions. They were nice enough about that, the employee was very polite, but the store is run in such a ridiculous manner. I've seen much better service elsewhere.
Sorry. I don't mean to be harsh. The employees are good. I genuinely think that. I just believe the policies set in place make for an unpleasant shopping experience. I'm pretty sure, given the competition, Future Shop is going to shut down one day.
Today, I went out and bought the boxed sets in a shop, for the same price. Cancelled my Future Shop order and sent them another email commenting on their complete lack of customer service.
Would NOT recommend.
It was listed as 4 In-Stock on their website, so I tried to order it. Upon getting to the third step of the order process I see that the item is only available at the Chilliwack store, which is a 5 hour drive from my location in Kelowna.
Since there were no options provided to ship it, I decided to phone their customer support line. After 5 minutes going through the usual Press 1 for... and the mandatory waiting time, I spoke with a gentlemen who, when I asked if it was possible for Futureshop to ship one of their in-stock lenses from Chiliwack to me or to the Kelowna Futureshop, I was told "No we don't do that."
I asked him directly, "So it's not possible for me to buy this lens from Futureshop?" and he told me "Yes, sir." and told me to add it to my "wish list" for my location, and that I would be notified when it came in stock via email. I asked how long it would take and he said upwards of 3+ weeks.
Futureshop would flat out not take my money for a product they have available.
I still have not been contacted by anyone regarding this issue. I am extremely dissatisfied with future shop, their sordid lack of customer service, their horrible company disconnect, and I will never spend another cent their again.
Usually stable businesses have more than 5 authority websites mentions, this one has 72 authority websites mentions and 1 mentions in other websites
Futureshop.ca Review
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3 years ago
review by CANADA71