GFURN

I have had issues with this company since October 17th, 2018 and to date they have been unwilling to solve it. Their customer service manners are disrespectful, they lie and they ignore my messages. Their phone number always falls into an answering machine and they do not call back, nor do they answer my emails. Please, do yourselves a favour and do not order anything from this company. I have records that so far amount to 37 pages of information. Take this as a very painful example to what you will encounter if you need anything resolved. The two products I received are defective and to date, March 28th, 2019 NO resolution. Feel free to let others know about this, it has been disappointing, frustrating, tiring and really awful.

Terrible customer service as well as quality of products. Products are different from their pictures on the website.
Their delivery is almost 2 months and they used “Canpar” as their Carrier which is the worse in the industry.
Also be careful of their return policy (In 7 days!!! minus back and force shipment cost!! , Sale items are consider Final sale and you could not return them at all and etc).
It will force you to keep the purchased item.

I placed two ordered in early August 2019. It’s late Sept and not a peep about when I can expect product. As with the other reviews, you cannot get through on the phone and no one answers emails. However. I’m relieved to hear product does finally arrive. I was beginning to think I’d been conned. Hopefully everything works out as it sounds like a return will be expensive and frustrating.

I wish I read these reviews before ordering a coffee table on May 8 2021. I have called and left voicemails everyday for 10 days and no call back.

My CC was charged and paid in full but to timeline or tracking number.

After 30 days I will contact the fraud department of my credit card.

Its unacceptable to treat customers like this, hire someone in custom service

Really REALLY don't order from here!

The items on the site look great, but the table I received was the wrong colour (gold not copper) and the wooden top looks laughably awful. It's supposed to be rustic wood, but you can see massive globs of glue, the cheapest wood imaginable and totally uneven and not level. The item I received looks NOTHING like the website photo or description.

Save your money and order from a reputable company. I took a risk and now I'm spending hours trying to resolve it with their slow and unprofessional customer service dept.

I saw these reviews before ordering some stools for our kitchen. I hesitated at first but we couldn't find anything else we liked so I went ahead with the order. They reached out to confirm the chair height and I discovered I had actually ordered the wrong height. They changed the order and have since refunded the price difference. We received the stools and are quite happy with them.

I purchased a Bertoia bench reproduction. The bench was shipped almost immediately and was received in excellent condition. This is a high quality reproduction that is affordable. Based on my experience, I highly recommend GFURN.

I purchased four counter stools from GFurn. The stools are fine but were a bit large for our room. I did not notice the ten-day return policy, and because of our remodel it took more than ten days to figure out the chairs weren't quite right. My designer and I both requested an exchange for the chairs and received NO response. No reply to our email, no response to our phone calls. I spent over $1,000 and GFurn's customer service was non-existent. I would not ever purchase another item from them.

Purchased a product on OCTOBER 14, 2019. Delivery date was Mid-December. We are on FEBRUARY 12, 2020 and NOTHING. I keep on having to email them to get updates. It takes more than two emails and about a week or more to hear back that there was a 5 week delay. After 5 weeks, no contact. Two more emails, another week waiting and then the news that it is again late for another 5 weeks. UNBELIEVABLE. I'm really worried I will never get my product. Looking at the reviews now, I'm just worried the product will either never arrive or will arrive defective, as has been the case with many other people. Dont ever, EVER purchase anything from them. They say they are Canadian-based company out of Montreal but that is just the office. The products are done in China and come by SHIP, not AIR. Keeping all the emails as documentation. Will seek a lawyer if product does not arrive on the next promised date.

I ordered 4 of the Norman Counter Stools in Walnut ($1364.40) for my real estate office. The stools arrived in a timely manner, but the veneer quality was poor on two of the four stools, they looked faded and worn. We had intended to use the four stools together, but with the quality issues, we won’t be able to do that. I sent 3 emails and left 3 voicemails and received absolutely no response from Gfurn. This purchase has been a complete waste of money and time. Just use a reputable, trusted online retailer, I wish I had!!

They never answer any messages! I even emailed them from a different email, they answered but when I brought up the fact that my issue was from a diff account ( the one they've been ignoring) they just stopped replying again. This company is a fraud!

It really surprises me to see negative reviews about G-Furn. My experience from first contact, to delivery, was top notch! I was in contact with the vendor throughout the process of ordering my GORGEOUS chandelier. They replied, almost instantly, to my emails and were very accommodating to all my requests. My chandelier was shipped within hours of ordering it and I received it in 5 days (which is unheard of during this pandemic!)! I wish I could attach a photo of how great the fixture looks (check out the Hendricks chandelier if you’re curious). I will not hesitate to order from them again!

I was nervous about purchasing online from a company I'd never heard of and couldn't find much about online. But loved a table lamp on their site so much that I took a chance and bought it (didn't hurt that it was on sale at the time and they accepted my offer that was a little lower than the price on the site). Received the lamp 9 days after ordering. Absolutely beautiful, excellent quality. Zero regrets. I would purchase from this company again if I can find anything else I can afford! Beautiful designer quality stuff.

I had a good experience ordering from GFURN. I used their 'make an offer' feature to get a discount, and shipping was pretty quick - about a week. The chairs themselves were exactly as I envisioned them - green replica 'Eiffel' chairs with gold legs. The chairs are well made, sturdy, and comfortable. I will order from GFURN again!

Gorgeous reproductions of Bestlite wall sconce and Gubi semi pendants for
kitchen. Quality and True to design. Installs easily.
Customer service for 1 additional fixture I ordered that did not fit was excellent.
No hesitations to order from GFURN.

Ordered 6 Eames replica chairs @ $599 each in September 2019, website indicated 8-12 weeks delivery, took 20 weeks -- FIVE MONTHS.

Not the best people at communication they eventually replied to my three requests for update (always a generic "they're on the way" response).

The chairs DID eventually arrive. They were slightly different than ordered (half leather vs full leather ordered) and after some probing they agreed and offered to refund the price difference (which they calculated incorrectly) but there was no apology, no offer to exchange the chairs for the correct ones and honestly at this point I cannot be bothered pursuing this further...

They have a great inventory, the product received is good quality, but the whole experience is sorta "mehhhh" and I would very likely not order from them again -- there are plenty other options out there.

We found that this business has an active Facebook page with 13690 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We found this business on Pinterest, which could indicate that it uses Pins to help people find more information on products they're looking to buy. Pinterest is also a great tool for networking with customers and finding/sharing inspiration. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.