hachu.com

I was skeptical to try this website due to the average reviews. However, I saw that they actually reply to people on here, so I gave them a shot. They were one of the VERY few websites selling this beautiful MilkMaid dresses I've been wanting (sold out nearly everywhere, except on here and a 1.1/5 review website.) So instead of buying it cheaper on the poorer review site, I decided to buy it here. Not only did I get the item quick and speedy (bought it on Nov 17th, got it today) but it felt me perfectly! The quality was amazing and didn't have any weird smells. I'm thoroughly impressed!

I've been tracking my items for a month now. It says that the package had left the UK on April 29th, with no further update since then.

I reached out to Hachu through email and social media to refund these items as they've been presumably lost in transit, but have just been getting radio silence from them.

Overall the experience was very unprofessional.

Update:
Hachu has issued a refund for both items. I'll consider shopping with them again once this pandemic is over.

They don't bother to reply emails and you have to pay for returns when items has been previously used and smelly... terrible customer service and terrible management


Reply to your reply :
I already mentioned I sent 4 emails by now and nobody response. Now I'm just waiting my refund from the items I returned

Ruined a party I was going to, item was saying dispatched then suddenly I get an email saying your order has been refunded. Now the dress is out of stock on here and on a similar website, all seems suspicious. Useless service, was giving an unknown website a chance and just let me down.

I ordered a fancy party dress and was amused once I opened the package it was exactly as it Portrays on the website good quality and the delivery services are good & fast . My order arrived within 3 working days from the time of order.👍

One of the items I received is incredibly small. I wear the same size in nearly all brands and could barely get the dress on my body, let alone get the zipper closed. I was interested in returning the dress but there was no packing slip included in my package and the packaging was nearly destroyed.

It is very frustrating to not be able to exchange an item that I was very excited about. I will not be ordering from Hachu again.

We found that this business has an active Facebook page with 18478 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found this business on Pinterest, which could indicate that it uses Pins to help people find more information on products they're looking to buy. Pinterest is also a great tool for networking with customers and finding/sharing inspiration. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.