HC Personal Shopper

Nothing short of terrible, disgusting money grabbing scum bags.
I had a long discussion with someone via the Instagram page who was more than helpful prior to me making a payment for a pair of trainers.
Once the payment was made they went radio silent. I was told i would receive a text with the location to collect the shoes from a private office, as seen on their main Instagram page. This was obviously never sent.
Numerous messages, phones calls have been made and i am still yet too receive any communication from them. I am now down £159.99 and without a pair of trainers.
PLEASE - do not use this company! The worst kind of people out there

I ordered a pair of trainers and when they arrived I wanted to return them but for an exchange and I did so very easily. It was top service and very quick with replies and my trainers are perfect. Fantastic service all round. Will be back again no problem.

Never had any issue, I have purchased loads of trainers, helps me with size if I need them smaller because they come up big or if I need my exact size, also my trainers have always been on time with no issue, all there staff are polite an Friendly, an have helped me with exchanges in the passed

Very happy with my purchase at hc personal shopper, I was slightly worried after a couple of bad reviews read. But I received my Alexandra McQueen trainers and couldn’t be more happy, they are genuine and a great company to purchase from.

Ordered a pair of louboutin trainers which have been out of stock for weeks, managed to get them for me and they were perfect when received, but unfortunately they were too big for me so had to refund. Very easy refund process and received my money back within the first week.

Amazing service and really quick. Ordered Saturday, arrived Tuesday. Genuine products and so glad i didnt listen to the few negative reviews. Would 100% recommend and would use again. Sent messages prior and during order and the response was second to none. Do not look passed this personal shopper. Exchange and refund also available

This is probably the rudest company I have come across. I spent a great deal of money buying a pair of shoes, I was continuously fobbed off about delivery times. After having to chase and chase for responses and updates I was quite frankly spoken to like something underneath a shoe. The shoes took almost 2 weeks to reach me and still charged £10 for this service. I would recommend buying from an alternative company not these rude, arrogant people. This is probably one reason why Instagram took down their account and rightly so!

They don’t make it easy if you want to return,hard to get hold of and takes ages for a refund! Crap customer service! Also they tried questioning my interactions with them essentially claiming my review and or transaction weren’t genuine which is obviously another lie they told trust pilot!!
Also they’re claim to responding within 48 hours is another lie!
Also during my apparent fake interactions with them they told me because of this review they’re basically not bothered in making my refund a priority.
Have now seen other reviews about this operation and they’re is definitely a recurring theme

Average company,

I ordered twice from HC personal shopper over Christmas.

Firstly a pair of trainers which turn up in a high heel box and the wrong size, then i was told the trainers i wanted could be delivered in January which i was happy with. After being told they are available for delivery in January i was then told the item is not available! After this they suggested a full refund including shipping which i paid £11 for the return alongside the initial delivery cost. I feel this has left a bad taste after the company bangs on about customer service on Instagram.

Purchased a pair of Christian louboutin spike sock boots from the company claimed they were 150% genuine but I can 250% guarantee the shoes are fake 1:1 replica’s I own the same shoe in different colour and the ones bought from hc had many flaws in comparison. More to the point I myself owned a designed clothes company to know how to spot the fakes and this clearly is. I will be reporting the company to trading standards as I do not think it’s fair for genuine consumers to be ripped off. Lesson learnt next time you see something less than retail price you know it’s too good to be true!!!

Reply

I have proof that’s why I sent them back for return. They were verified as “non authentic” merchandise hence why return. And let’s get facts straight you didn’t offer me a refund you were forced to refund by PayPal. I was sent all sorts of rude messages on Instagram before being blocked. Avoid this seller at all cost!

Reply again
You consistently find they need to keep replying... why do you feel the need to justify yourself over and over again allow the product to speak for itself LOL or in this case YOU CANT because I have the proof. Take a note of this sellers attitude.. it’s speaks volumes about the kind of person you’re dealing with. Goodbye 👋

We searched online and found that this business has an active Facebook page with 676 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.