Instant Windscreens

Instant Window Tinting film, installed at our home in October 2013, has become streaky and delaminated. Removal, cleaning and replacement of film is necessary. Instant Window Tinting undertook to 'send someone around to inspect' over 2 years ago, but this never happened. Several additional phone calls, Emails, and a facebook entry have STILL not elicited a response. The invoice states 'Lifetime Guarantee', which has NOT been honored! The tinting film is NOT fit for purpose! The attached photographs, and a copy of the invoice highlight problems which continue to be ignored by 'Instant Window Tinting'.

I brought my car to Instant windscreens in Rockingham, Western Australia to have a stone chip repaired on the windscreen prior to having it inspected for registration in the state since the car had come from Queensland. On inspection another very small chip was found so the repair cost was agreed to be $120 for the two..all good,except that some twenty minutes later the car appeared out side the workshop still with both chips and now a 5 inch crack through one. The fellow explained that this can sometimes happen but it's rare....so now at this stage they have rendered my car unpassable for the process of it's road worthiness test...what is worse is that they didn't at anytime explain that this breakage was a possible outcome and to make matters worse I learn from the inspection station later that the car's windscreen with the original chips would have been ok! (just now with the 5 inch new crack it now won't pass).Now the car has to sit unregistered until another windscreen is found (2-3 weeks wait) No apology ...and no acceptance of responsibility for the situation created here...contact with management revealed a totally uninterested and frankly arrogant attitude towards the situation, with absolutely no concept of customer service or the inconvenience caused to me by this balls up....to make matters worse, they offered to replace the windscreen at a cost considerably more than their competition and without any consideration for having broken my windscreen in the first place! Huge regrets that I ever went near this place! I would have absolutely no confidence in getting any kind of satisfactory resolution from this company after my dealings with them just now...they are a disgrace to the industry

I needed my windscreen replaced on the Subaru Forester. The best price by far (one third of the O'Brienautoglass quote!). The man was prompt, efficient, professional and friendly. A great job all round! Very pleased. Thank you.

I needed my rear windscreen replaced and called around luckily I called Instant Windscreens and Tinting, spoke to a very helpful and honest man named Kieran who gave me a quote which was a very fair price which was a fraction of the price I was quoted from someone else. He didn't promise the job could be done the next day as he had to order the screen in. The next morning two very friendly guys named Sam and Brent came to the door with the windscreen and fitted it, they did a brilliant and I was so impressed that I had to tell everyone that if you ever need a windscreen replaced or some tinting done I highly recommend this company in Geelong West.

Booked for Tuesday ,told between 830-1230.
Waited all day no show.
Had to cancel rwc booking.
Rebooked for today ,once again 830-1230,
Called at 1215 to find out time of arrival, informed new trainee staff didnt realise that no onsite bookings for saturdays.

This has now cost me a day and a half of waiting for them ,I also now have to purchase another unregistered vehicle permit due to the old one expired

Very poor service,this has now cost you my business and I will advise friends to never use this business

We searched online and found that this business has an active Facebook page with 56 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.