JackRabbit

3.5 / 5

JackRabbit

jackrabbit.com
14 Reviews
3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score

1.9

Reviews

4

Social

5

Featured

4.5

Technical

Is jackrabbit.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

vs

0

AI declined reviews

0%

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Jackrabbit.com Review

A one-stop-shop for everything runners need Browse running shoes fitness apparel running gear from top brands like Brooks ASICS Hoka One One amp more

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Last update: Fri, Feb 9, 2024 3:56 PM

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Jackrabbit.com Reviews & Complaints (14)

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delivery

price 4 /5

quality

customer service 3.8 /5

on-time

Food OK service a lot to be desired main meal sides came about 5 min after we started meal. Creme brulee served with a soup spoon waitress leaning across table in front of diner to clear dishes. Not you would expect for a meal costing $182 will not return
2

3 years ago

review by Derek Woodbridge

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received a Nike top with a hole and have been asking for two weeks a prepaid return shipping label. Nobody ever contacted me back. No "we are sorry", no nothing just silence...
1

3 years ago

review by Julia Lysenko

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered shoes on June 7th, after two emails and no responses I called the company. The shoes were marked as shipped in their system but never shipped. They said they would ship out the shoes and update my order with a new tracking number... that was last Wednesday(June 20th). Stay away!! The website also says it takes anywhere from 24 hours to a week to process. This may be a fluke, but I won't order from them again.
2

3 years ago

review by Adam Thorne

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

It's been 2 weeks since I placed my order. No confirmation of shipment and no response from customer service when I inquired into the status.

Based on other reviews it looks like they are not honoring their sale prices but promptly ship regularly priced items.

I will never place an order with them again.
1

3 years ago

review by Eric

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

18 days since my order, no update on where it is.
2

3 years ago

review by MS

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered an item December 31 and only received it January 24. It was poorly packaged and damaged on arrival.
2

3 years ago

review by Eliza Foster

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a pair of Hoka ONE ONE size 10 model Elevon. Price listed was $159 but to my surprised at check out cost was reduced to $88. So I clicked buy. I then decided to read some reviews about Jackrabbit cause the very low price concerned me if this was a legitimate dealer. I read a bunch of bad reviews on service and returns and money taken but but product not shipped quickly. So I was concerned. However, I found Jackrabbit service to be exceptional! I initially entered the wrong ship to address on my order and needed to change it. I wrote to Jackrabbit customer service, explained the issue and they fixed the ship to address immediately. Package was shipped in 1 day, and arrived UPS in 4. I have exactly what I ordered, a perfect new pair of size 10 HOKA ONE ONE! So my experience with Jack Rabbit is perfect. I fully recommend.
5

3 years ago

review by Mickey R

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

No costumer service at all trying to reach them for 2 weeks and nothing
1

3 years ago

review by Aron Pomansky

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Shoes arrived four days after order, however the box was correct but the shoes inside were wrong. The shoes inside had also been worn, mud on the soles. Immediately I called customer service and reached Miguel who made it right. I got a return shipping label and received the correct shoes two days later.
5

3 years ago

review by Chris Holden

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Charged my credit card 20 days ago, only shipped a partial order with no explanation or notice. Phone support only directs to online support. Sent email to online support over 10 days ago only a generic automated response saying they got the email. Previously been satisfied With Jackrabbit, looks like it’s going downhill. COVID or not this is irresponsible customer service.
1

3 years ago

review by Raymond

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Take it from someone who just had to eat $15 to ship back two pairs of shoes that didn't fit - only order from Jack Rabbit if you are absolutely sure that the items you are ordering will fit. Otherwise, I would strongly suggest buying from one of the many other online retailers which offer free return shipping. Penalizing someone for returning something that didn't fit is poor business practice.
1

3 years ago

review by Josiah McGuckin

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered the Vaporfly4% the day it came online. Today, 10/8/2018, they said they cannot find my order because it is out of stock. Is it because I selected free shipping instead of paying for shipping? I bet they gave away my order to someone else who paid for shipping. What a unreliable company... NO more order from your store. For future customer who reads this please pay for shipping to guarantee your order will be delivered.
1

3 years ago

review by Neil Hernandez

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I never received my order and they never answered on my email even after 4 weeks. I asked for refund but didn’t happen. Don’t buy from those people.
2

3 years ago

review by Darko Barada

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Purchased discounted shoes on their website April 24. The only update I ever received after that was “label created” for shipment April 25, but the item never shipped. Tried repeatedly calling their customer service number which has a message saying email their customer service email. Sent an email to that address and received an automated response saying it was received. I’ve emailed back several times asking for an update and never received a response. I then tried messaging them on FB and same thing happened. There is literally no way to contact them. I don’t expect to receive the merchandise since there has never been any shipment, so I disputed the charge on my credit card. I would not purchase from them again. It seems they have (and continue) to offer so many discounts during the pandemic that they have been unable to keep up with customer service.
1

3 years ago

review by Melissa Roffman

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Jackrabbit.com Review

A one-stop-shop for everything runners need Browse running shoes fitness apparel running gear from top brands like Brooks ASICS Hoka One One amp more

Jackrabbit.com Customer Service Contacts

No contact details for this company.

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Share Preview

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