La Senza

I had 2 call 2 try 2 place order as Site is a Disaster Spoke 2 SARA She was Rude Nasty INCOMPETENT initially Fascious & NASTY Rude. CONDESCENDING & PATRONIZING. WAS NEVER ANLE 2 PLACE ORDER. ASK 2 SPEAK 2 HER SUPERVISOR SHE CLAIMED SHE WAS SUPERVISOR. SO SENT EMAIL. RHAR WAS DAYS AGO. STILL HAVE NOT RECEIVED A RESPONSE. TOTALLY CLUELESS PEOPLE WORKING THERE THEY DON5 CARE BOUT THERE CYSTOMERS TIME OR HELPIBG THEM. FIX SITE. SO DON'T HAVE 2 CALL TKEM & WASTE TIME & STILL NO RESOLUTION

I ordered for the first time online at La Senza and it was a horrible experience. Their customer service is awful, asking the same questions over and over, not listening, or following through on what they say. I have dealt with this issue for 3 weeks and it has never been resolved. I am an avid purchaser from L Brand's companies, and decided to give this one a try. I ordered online after reviewing their return policy. I got the items I ordered and none of them fit correctly. I went to the store to return, to which online it says the store will give you a free shipping label to send back or merchandise credit, and the store said they could only give me a coupon for free shipping to return the item. After confirming multiple times that this coupon was for the return and not a new order, I find that there is no spot for a coupon when processing returns. I called, the customer service rep told me that she would send me a label by the days end. Did not. I called again, new rep told me the same thing. No label. Called again, told me a supervisor would email me a label in 5 minutes. 3 hours later I get an email stating I cannot get the label because I live in the US and not Canada. I called for a supervisor, they said they would call me back in 24-48 hours, 5 days later, still no call. I told all of these reps my name, order number, and where I lived at the beginning of each call, and yet they claimed they did not know I was in the U.S. They did not listen, they did not follow through, and I still have not been contacted by a supervisor. I will never shop here again, what a horrible experience.

Been purchasing their bras for more than five years and they have never disappointed me, they have a style/fit for everyone it may take some time to figure out which type your body needs but the in-store representatives are very helpful as well as those online

I ordered a bra but the inner cup was not in cotton (it was not written in the description). The order number was not recognized online when I wanted to start my return. I wrote 2 mails to the customer service, but no answer. (Sorry for my poor English, I do my best)

I placed an order for 2 push up bralettes on La Senza after much online searching to find anything I like. As a petite woman (5'0", 110lbs, 34A) I have a very hard time finding quality products that are cute and also make me look sexy and not like a broad shouldered and flat chested woman. After placing the order, I decided to look up reviews on La Senza and immediately felt a sense of dread, given much online bashing. However, I am completely shocked by this. Not only are the bralettes beautiful, fit me perfectly with no gaps or flattening, but I had a wonderful experience with their help support whom I called when I was confused by the recent tracking information given online. I shipped to the U.S., and after going on a week, was concerned where my package was, and the last details online said it was 'out for delivery' in Ontario. I had zero wait time and spoke to an incredibly pleasant woman who located my package immediately, let me know it was out for deliver today and not the project 2 days later, and sent me an updated tracking number. All around, a wonderful and QUALITY lingerie company. I hope those reading online will not turn away from ordering here. I am a La Senza member for life now.

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