letterfolders.com

My experience summary is the following: My company was under a very tight deadline for a massive mailing so I was going to purchase a letter folder

1. I called and was told by the seller that the item was in stock in their warehouse and would be shipped in 24 hours. Based solely on this information, I purchased the item.

2. I was lied to about the shipping of the item and given a false tracking number the following week. The tracking number never updated or indicated any packaged was shipped! I called UPS and confirmed that there was never a package shipped with the number he gave!

3. Eventually seller admitted item was NOT in stock and never had been shipped.

4. Was told the manufacturer would not ship them because of a defective part.

5. After asking very politely to cancel the order, seller refused!(even after all the lies and false information given!) He actually had the arrogance to say I had to buy different items from him instead of canceling my order!

I have sent more emails than I care to admit trying to work with the seller and several phone calls. The people at this company are very rude, greedy and refuse to refund your money even if they don't ship the item!

These guys are sleazy.

This company received my return on January 15, 2005 and six weeks later I have not received my refund. I have contacted them 12 times on this matter. They stated that the refund had been issued on three different dates, but that has been untrue. The company president stated that the refund was posted on February 11, 2005. I have not received a refund. I will never do business with them again.

I have filed a complaint with the Better Business Bureau against Letterfolders.com AKA Acedepot.com

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:
53 complaints filed against business
Failure to respond to 4 complaints filed against business.
5 complaints filed against business that were not resolved.
BBB processed a total of 53 complaints about this company in the last 36 months, our standard reporting period. Of the total of 53 complaints closed in 36 months, 22 were closed in the last year.

These complaints concerned :
+ 2 regarding Advertising Issues
1 - Advertisement misrepresented a product
1 - None of the Above - Advertising Complaint Issue

+ 3 regarding Billing or Collection Issues
3 - None of the Above - Credit, Billing or Collection Complaint Issue

+ 10 regarding Delivery Issues
1 - Late delivery of products
7 - Non-delivery of products
1 - Non-delivery of services
1 - None of the Above - Delivery Complaint Issue

+ 4 regarding Product Issues
4 - Defective, damaged, or incorrect product received

+ 33 regarding Refund or Exchange Issues
12 - Failure to honor promised refunds, exchanges, or credit
20 - Failure to honor refund, exchange or credit policies
1 - None of the Above - Refund or Exchange Complaint Issue

+ 1 regarding Sales Practice Issues
1 - None of the Above - Sales Complaint Issue


These complaints were closed as:
+ 29 Resolved
8 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
20 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - Complaint was settled through arbitration in accordance with their BBB agreement.

+ 15 Administratively Closed
9 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
5 - Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.

+ 4 No Response
4 - Company failed to respond to BBB to resolve or address the complaint issues.

+ 5 Unresolved

The BBB that will handle my complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Sq. Rd St D-5
Trenton, NJ 08690-3596
Phone: (609)588-0808
Fax: (609)588-0546
Email: [email protected]
Web: http://www.trenton.bbb.org

I spoke and emailed [email protected] and he issued me an RMA to return defective equipment on 2/9/10. I returned the equipment and emailed the RMA and tracking information to [email protected]. Since then, I have not received any refund for the equipment or a replacement. Chris called me in August after I contacted the company about a refund and told me that a credit was issued back to the credit card. There has not been a credit issued against the card. I have since emailed Chris requesting specific refund information to track the credit.

I have also reported to BBB of New Jersey, the California Attorney General, and also to http://shopping.yahoo.com/merchantrating/?mid=13346&quickrating=1&.scrumb=5ThBPoHosJW

The company has several names
and is also called Letterfolders.com (AKA - Ace Depot, Time Clock
Zone, American Refurbished). I consider them scam artists, before
I purchased I called to ask and make sure they had this model in
stock to which they said they did. I received a different model
cash register and I called the company to complain and they said
it was the same thing just a different model number. Since I
needed the exact model version to be compatible with my system, I
requested for the item that I ordered. Ace Depot said they didn't
have the item so I requested for a full refund since it was there
mistake of shipping a different item than what I ordered. I spoke
with the owner Chris Corday and he sent an email with the RMA
and agreed to a full refund with no restocking fee since
it was there mistake. I sent back the return within a few days of
receiving the item since it was not what I ordered. A week later I
called Ace Depot and the representative confirmed they received
the return and said the refund would be issued within a week. A
week passed by and I called again and it was the middle of August,
the same representative lady said that there merchant cycle was
near the beginning and end of each month so I would be refunded
near the end of August. About two weeks past by and it was the
first week of September. I called again and Chris said I should
have received the refund and he refunded me back in July. I asked
for him to send a copy of the refund receipt so I would contact my
credit card company to investigate why I didn't receive credit, he
said he would email me. 2 weeks past by and I was busy and forgot
and I never received the email so I called Ace Depot again and for
the past 2 weeks it has been a nightmare. I have done business
for over 10 years and as a customer and business owner, I would
never treat my customers like this. Emails were never responded
to (I have proof of several emails I sent). Phone call messages
left were never answered. I called the customer service over 15
times the past 2 weeks (I have phone records) and the rep says she
handles support but Chris the owner handles billing, and she would
always give the runaround saying that Chris is at a meeting and
that I would have to call back. I would highly recommend that you
investigate this matter and there shady tactics, I believe they
fraud consumers by not giving them a refund, keeping the return,
and also selling refurbished items when they say the item is new.
Many others have complained about being scammed by this company at
http://shopping.yahoo.com/merchantrating/?mid=13346# and
http://www.resellerratings.com/store/Letterfolders

After several and numerous unpleasant attempts to get the refund
over the phone (caused me 2 days of unnecessary high blood
pressure), Chris finally emailed me this week saying my
credit has been issued in the amount of $240. After spending
another hour trying to reach Chris today to ask when the refund
was issued and why the email didn't say I received the full
amount, the attempt was unsuccessful and the workers were giving
me the workaround. If you check the 2 big review sites I
provided, someone also received the email saying they got credited
but they never did.


In my entire life as a customer, I have never had to spend
over 15-20 calls to kindly ask for a refund, and to get ignored
and played. This was no misunderstanding, since I never received
the refund from the company I clearly requested for the company to
provide proof of the refund and they have never provided it to me.
Over a few times I had asked to send the proof of refund to
another email address or to my fax number to which they did not
abide, finally I receive an email that a credit has been issued
but I am sick of there games and do not want to contact them again
as this issue will go on and on. I am sure they keep a lot of
money this way since many consumers are busy to check if there
refund was processed, but I have been persistent. I don't want to
be a victim of a con and as a consumer I not only didn't get the
product I purchased, I didn't even get my money back and I don't
want this company which has many company names to take advantage
of other consumers. It was the worst purchasing experience ever,
many other customers said the same thing on the 2 review sites.
If something so easy that should have been taken care of isn't and
is ignored, something is going on, they are illegally holding on
to my money.

W A R N I N G - BEWARE of this company Letterfolders.com, I placed order for "DYMO LETRATAG 11944 ELECTRONIC LABELMAKER" that was and still is advertised for $19.99 + no tax, + free shipping and advertised as "in stock" on pricegrabbers.com and froogle.com. Their website states credit card not charged until order shipped. I ordered on June 25, 2005, My credit card was charged $25.99 ($6.00 overcharge)on June 30,2005 and my order was placed on "backorder" status. After several emails and several phone calls to Letterfolders.com asking for a refund for overcharge and an ETA on the product. Response from Letterfolders was nothing but excuses and lies, the product finally arrived on August 8th 2005 after I continuely had to contact them for information and action. I never received a refund for the overcharge even though they say they issued a refund, my credit card company says they didnt. I will never use this company again.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.