lexautolease.co.uk

3.8 / 5

lexautolease.co.uk

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.6

Reviews

4

Social

5

Featured

5

Technical

Is lexautolease.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

7

reviews

vs

0

AI declined reviews

0%

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Based on 487 reviews

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Lexautolease.co.uk Review

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Lexautolease.co.uk Customer Service Contacts

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Last update: Wed, Mar 30, 2022 3:29 AM

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Lexautolease.co.uk Reviews & Complaints (7)

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quality 1 /5

customer service 1 /5

Leased a VW that has paint problems, tried to claim under VW warranty however VW will not deal direct with me as I am not the owner. Lex happily accept the rejection of VW warranty claim, they win either way. Either VW pay or I do ! Lex customer service are arrogant and useless. Wish I had leased from any company rather than lex. Avoid this company , do not lease/ rent from them
1

3 years ago

review by Martin

#customer service(1/5)

DO NOT trust Lex Autolease with your hard earned money! Got a brand new Jaguar XF through my small business on contract hire from Lex Autolease. Paid for it in full, on time every month over a 3 year term; only actually had the car a few months of those 3 years as it went in and out of garage 15 times! The dealership couldn’t fix the dangerous steering fault and Lex did NOTHING to help. They just kept taking my money. Terrible customer service, poor car quality. DO NOT TRUST THESE PEOPLE. LEX DO NOT CARE ABOUT THEIR CUSTOMERS.
1

3 years ago

review by Miss W

#quality(1/5) #customer service(1/5)

If I could give zero rating I would! The worst company hands down! DO NOT USE THIS COMPANY! Due to lockdown my car was not lifted however it took them a long time to lift it once lockdown was eased. When collection day came I was notified by the handler that I would be charged £130 for a very small scratch mark. As this mark did not happen under my contract time I said I would not be paying it. The handler said he would leave the car in order for me to sort it with them. LEX Autolease are now charging £429 for the aborted fee as I did not notify them before 12pm the previous day!!! I now have to complain to the ombudsman service which is just a whole fight I don’t need. IF YOU CARE FOR YOUR MENTAL HEALTH AVOID THIS COMPANY! The original mark came out with a cloth btw! Crooks
1

3 years ago

review by L Clarke

Oh look, another 1 star. Poor customer service if and when they answer. Minimum 30 mins wait with the usual generic ‘sorry, but we are extremely busy at the moment’. Usual call centre b@llocks! Spent over an hour trying to call them (first call they hung up) just to get an eta on my car being collected. Shop elsewhere and read the other reviews. They’ve no intention on improving their so don’t give them your money!!!
1

3 years ago

review by S Doyle

#customer service(1/5)

Leased an Evoque on a 5 year contract. Lex could not collect the car on the cars due return date and arranged to collect 6 days later (their choice not mine)!! and then had the audacity to charge me £161 because it was late being returned. The car was serviced, MOT'd, valeted and not driven - their reason for the charge was that I could have driven it?? I then got another bill, for numerous dents and scratches which were not picked up on the initial assessment made by the person collecting the car - another £523. They failed to take into account general wear and tear on a 5 year old car. Another invoice was then received for excess mileage - £1044!! The invoices were sent with payment collection stated as 4-days later, which does not give any time to raise concerns and get them dealt with before they just take the money. Very disappointing service, would never deal with them again.
2

4 years ago

review by Deleted User

TERRIBLE COMPANY WITH THE WORST STAFF THINKABLE, OVER 10 WEEKS TO REPLACE A BROKEN REAR SPRING AND TO BE OFFERED LESS THAN 1 MONTHS PAYMENT AS COMPENSATION, STILL NO SIGN OF THE VEHICLE REPAIRS EVEN STARTED GOING IN TO WEEK 11 TODAY
1

4 years ago

review by Deleted User

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Lexautolease.co.uk Review

No description for this company.

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