2.8 / 5


2.8 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.8 / 5

Trust Score









Is locksonline.co.uk legit?

  • Many trusted websites are linking to this site
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





AI declined reviews



Based on 412 reviews



6 reviews



4 reviews

Reviews io


18 reviews



384 reviews

Locksonline.co.uk Review

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Locksonline.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 1:32 AM

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Locksonline.co.uk Reviews & Complaints (6)

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delivery 3.5 /5

refund 3 /5

customer service 3 /5

Haven't received my order yet, but had to leave a review just to highlight something about Locks Online to any potential customers... They are charging £8.95 and calling their service "Express delivery" but having ordered on Friday last week (after cut off so fair enough they it wont get sent until this week, no issue there) but I have been told that it will leave today (Tuesday) and won't arrive for 2 - 3 days.... FOR £8.95!!! I have ordered 4 x lid stays, so not a big item, most couriers will easily offer a next day service for ALOT less than £8.95, that is clearly profiteering on delivery charges and completely wrong in my book! I also want to add that their website clearly shows my item as "in stock", 153 of them in fact when I ordered, yet the CS rep told me that they order them from their supplier then forward them on, hence it taking 2 days for it to even be sent. That is just out and out lying.

3 years ago

review by E. C.


The lock that arrived wasn't suitable which was my fault I accept. However returning the lock was at my expense as you would expect but they then took £21 out of a £79 order as a restocking fee!! I mean really?! I would not use this company again or recommend them to others. Very negative experience

3 years ago

review by nicki

We ordered a mag lock for a job for a small charity just before the coronavirus lockdown - and were unable to access the building until recently, whereupon we discovered the lock is not suitable. Locksonline flatly refused to exchange the lock for the one we needed, citing their returns policy. Disgusting.

3 years ago

review by James

ABSOLUTE INCOMPETENT THIEVES had to send the locks back, now been told everybody in the finance department is on "leave" and I will have to wait 30 days for my refund! thats after they snatch 25% "re-stocking" fee. absolute thieves!! DO NOT DO ANY BUSINESS WITH THESE INCOMPETENT ROBBERS. Extremely poor customer service as the woman on the other end Fiona did not seem bothered at all, no apologies nor any explanation given, computer says no!

3 years ago

review by Foz N.

#refund(3/5) #customer service(3/5)

Great range of stock so I was able to find the mortice lock and the extra bits I needed to fit it as a replacement in a 1960s bathroom door (which has a few mm different dimensions to today's standard sizes !). Only downside is that LocksOnline have two websites and I had to order separately from each. Really helpful online chat service. Delivery was ultra-quick.

4 years ago

review by Deleted User


We searched online and found that this business has an active Facebook page with 758 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.

by Smart.Reviews

Locksonline.co.uk Review

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Locksonline.co.uk Customer Service Contacts

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