mainpcusa.com

I bought a brand new Sony notebook from maincomp.com on March 21 and received it on March 30. When I opened the packing box, I found that the original seal was broken. I called this merchant right away.I talked to Benson Wong from maincomp.com and explained that he sent me the broken seal notebook. He kept saying whether I tested it or not.I've never tested anything included this notebook. I explained him that I couldn't sell it because this notebook was for my customer in Korea. My brother runs the most reliable online store in Korea. My brother imports notebooks, desktops, computer accessaries and cell phone accessaries from USA, Japan, Taiwan and Hongkong and his company's promise toward customers is "never sell the broken seal item to customers unless customers want to buy the open box item". I have been helping my brother for 5 years.
Benson Wong told me that he could give me some rebate, but I said that I didn't need it because this notebook was for my customer, not me. As a reseller for 5 years, I have similar experiences like this. Anyway, my customer in Korea cancelled the order because the customer in Korea didn't want the opened item. Finally I returned the notebook on April 4, and received a call from Maincomp today, April 10. They said that I used this notebook, so they have to charge me 15% of restocking fee. What a ridiculous situation. I AM A RESELLER. Why should I be stupid to lose my customer and pay the %15 of restocking fee??? I believe that they set me up everything. I don't know how to set up the window. They told me that the notebook has already been set up the window. How am I supposed to know whether this notebook has sep window or not without opening the box???? I am living with my husband, 2 years old daughter and 1 year daughter.

I ordered a Toshiba laptop on Feb. 27 & it was delivered Mar.7. No problems, good packaging, exactly as specified. Site could benefit from real-time stock availability and an email when shipped. Tracking number link on site didn't work, but copying & pasting to UPS gave me the correct shipping info.

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