minorfigures.com

Amazing oat milk, really good flavor and this is the only reason I tolerate their poor service. I’ve been ordering every month for over a year and the delivery is always late 90% of the time, and its not just a few days, sometimes it is over 2 weeks late. It’s a monthly subscription with the same fixed date every month so there’s really no excuse, they should be able to plan their shipping accordingly with so much advance notice given.

When I email the customer service to ask for an update, I get no response. However the next day the package miraculously ships and arrives promptly. I can see from the postage they clearly shipped it late and had to make up for it with DPD next day delivery. A day after it arrives, I get an email from customer service saying they checked and the product has arrived. They pretended nothing had ever happened and didn’t even acknowledge there had been a delay. That’s completely unacceptable.

I really like Minor Figures both for the brand for and the products. However on both occasions I’ve ordered directly for them the experience had been so poor and completely unacceptable. The first time; on a number of the plastic spout/ caps on my milk/chai cartons was not properly attached or too rigid for the container meaning that they weren’t sealed at all the whole spout just came off. This time my order still hasn’t arrived after two weeks - customer service via Twitter and email take about 2 days between each reply. Turns out my parcel was “missed” one of the items is out of stock and they’ve only just now reshipped my order.
Just really disappointing

Wonderful quality oak milk, but their customer service response time on Twitter and via email leaves something to be desired. Waiting several days for a response is really not ideal when needing a small update on an order with issues. It leaves the customer feeling incredibly frustrated and distrusting.

My favourite plant based milk!
I have now been using their subscription service for over a year. I only have good things to share, delivery always arrives on time. If i want to change the date of my next order that is easily done with a few clicks. Really recommend using this subscription service. Great quality products. All recyclable packaging. The organic milk is my fav!

We found that this business has an active Facebook page with 6953 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.