moddersmart.com

This has been my first bad experience with an online retailer.

This is my second order from them (First was a computer case that i love SOOO MUCH! Very awsome work!)

And this is jsut a great place to buy the coolest stuff for your computer! Thanks so much Voyeur!

Justin

I communicated with this e-tailer for about 3 weeks regarding a custom job to be done on my Lian Li PC-75b case's side window. They did an EXCELLENT job cutting two 120mm fan holes, de-riveting the plexi glass, and replacing it with reinforced side window glass (I think it's acrylic) they also replaced my stock silver rivets with black rivets to match my case color! (It's small things like that, that lets you know that these guys actually care about the finished product). The price was very reasonable. Overall, I had an extremely great experience with Voyeurmods.com. I look forward to doing business with again.

I ordered from their site on Aug 8, they were very fast at seeing my order andvery fast at taking my money out of my account, but thats about it. it has been over 20 days now and i still have no word on my case. They told me the average time for a water cooled case to ship was about 14 days, well that mark has come and gone and all I know is that my "Payment has been recieved". I have tried the e ticket service (many times) and have called and left messages on their machine god knows how many times trying to get information on my order. It is past the point to where I dont want the case anymore I just want my money back. And on an order for more than $500 worth of stuff, and no word from them,needless to say Im pissed. By the end of the week I will be taking further action if they dont return a call or e-mail.

STAY AWAY FROM HERE!!!!

On March 7, 2006 I placed my first order with Voyeurmods for a Swiftech water pump and a 120mm case fan. Both items showed as “In Stock” & I paid extra to have it shipped via FedEx ground.

At 4:16 PM & 4:39 PM I received an order confirmation & a separate “Payment Received” email.

On the 8th at 2:57 PM, I received an email that indicated my package had shipped. This is when I noticed the first problem.

They sent the package via USPS instead of FedEx ground like I had paid for. I went to the website to fill out a support ticket but that part of their website was not working. (I have been to the support site on several occasions since and this was the only time it was down.)

I decided to call them about the issue. A rep answered the phone & I explained the problem to him. He said: “I don’t know why they did that.” He also stated that I would probably get the package faster with the post office delivering as opposed to FedEx’s ground service.

I said: “Regardless of when I get the package, the fact is that I paid more for the FedEx shipping so it wasn’t right that it was shipped via the USPS.”

Then I heard a woman yelling in the background & the rep I was speaking with started yelling back. He muted the microphone fairly fast so I didn’t hear the whole thing but I felt that that kind of behavior wasn’t appropriate with a customer on the phone.

When the rep came back, he apologized for the disturbance and said: “I guess I could credit you back the difference in shipping.” I told him that that was all I really wanted and we ended the call.

My package arrived in a small USPS Priority Mail box on Friday, the 10th. I noticed several problems. The pump, anti-vibration pad & instructions were not in their own box; they were loose in the packing peanuts. Also, the pump must have been on a shelf for a while because I noticed accumulated dust on the mounting portion of the pump. I did not expect my Swiftech pump to come this way. The Swiftech label also wasn’t on the pump.

I contacted other stores who sell the same pump to find out how they ship them. They said that they ship in their own box and they have a Swiftech label on them. Now I knew the correct product was not sent to me.

I then tried to get the fan out of the box. It wouldn’t come out. I poured all the peanuts out and then had to tug hard to get the fan to come out. I have never had a product jammed into a box like that before.

I plugged in the fan and it immediately gave off an “electronic burn smell”. I let it run for about 4 hours to see if the smell would go away. It didn’t & by then my entire room had the smell. Whether due to mishandling by the packer or a manufacture defect, the fan was damaged. I put it back in the box.

I opened a support ticket on their website to request an RMA number so I could return the products for a full refund. I submitted the ticket on Friday at 11:16 PM.

Monday at 9:47 AM I received a reply from Voyermods. They said they were sorry that I had some issues with my order, explained that the Swiftech pumps are hard to keep in stock and that sometimes substitutions were made. They said that they would update the site so that future customers would not have this particular issue.

They also said they would issue me a full credit for my shipping costs due to all the confusion.

They offered to send me the correct pump when it was back in stock later in the week. This is what I wanted and let them know that in my reply at 12:48 PM. I also asked for the RMA# so I could make the exchange go faster.

Needless to say, I had not been very happy with Voyeurmods so far. But then they surprised me.

On the 14th, I got an email stating that the pump would be in stock the next day & that it would be sent out along with a pre-paid shipping label so I wouldn’t have to pay the return shipping costs.

That impressed me. Most any store will require that you pay return shipping and won’t send out the replacement until after they have received the product back. Yet, Voyeurmods was going out of their way to turn my negative experience into a positive one. Already, I felt better about the company.

I assumed that they would ship the package out the cheapest way but on the 15th I got an email saying the product had shipped via FedEx ground! I was shocked. They also said the shipping I had paid had been refunded in full. It was in my account within 48 hours.

The correct pump arrived on the 17th & was packaged well. I was happy to find the promised shipping label enclosed also.

I returned the first pump and damaged fan on Friday and a credit was issued to my account for the full price of the fan the same day they got the package, the 22nd.

I hope that the first part of my experience was something that happened only to me. Hopefully, the positive reviews here are a better indicator of how Voyeurmods regularly does business. By making the return/exchange process so smooth I am now satisfied and no longer regret placing an order with them. For me, the bottom line is that they made it right.

Ordered a Noctua LGA 1366 Mounting Kit. Fast service, great price. Would purchase from again.

On September 3/2005 I ordered the custom painted Saitek USB keyboard(with painted flames). 3 weeks go by and my status was only "Pending" even tho they already charged my credit card. I finally receive a reply to my email stating that they were running behind with orders. Ok, no problem I thought, these things happen. A whole month has passed now any nothing. I open a ticket asking where my keyboard is and they say they the problem is that they are having trouble with their airbrush guy. After that, I called and asked whats up. They said they shipped it but its been altogether just shy of 2 MONTHS now and I still dont have my keyboard.

Their customer service is terrible in that they dont update you with any information at all, they just leave you wondering where your stuff is and why you havent received it yet. They dont keep their website current as to whats in stock. If you order something that says 'instock' and its not, they still take your money and make you wait.

TWO MONTHS!!!! Buyer beware!

i think it is the best on-line storefor the hard core builder that i am . they offer many king of part from water to air cooling the site is easy to use and the time to response on a querry was fast to so if any body need to shop online for there computer they should go at voyeurmods.com

I've had numerous issues with the company from the initial order back in September of 2005 until this very time. They told me that they would build me a custom computer within 3 months. It took more than half a year. When the computer arrived, it was broken and missing several parts that had been purchased according to the contract- namely the motherboard cooler. They agreed to take the computer back and after they received the computer they then told me that I would have to wait for FedEx to pay for shipping damages. Since FedEx won't seem to pay them, they won't refund me any money when this whole ordeal reaaly isn't my problem. When asked if they plan to give me a refund or if they will fix the computer, I was told 'We will see..". Since that time, I have given up trying to contact them because I will simply get the excuse of the day. At this time, i am preparing legal filings with the local juristiction against them in the amount of more than $2000 in damages. (This was the initial purchase cost of the entire order which they now possess). I warn anyone who considers buying from this company. They have not made any attempt to contact me and keep me informed and have since basically blown me off and hoped I would go away. They don't have enough people working at the company to support some customer's demands. I'd imagine if you buy one of their cookie-cutter systems or parts you'll be okay. Just don't get custom work done from these guys and don't expect a refund if they mess up or if the item is damaged. I will update this should they resolve this matter or if I have to get the money through legal means.
UPDATE***
Credit card company reimbursed some of the charges. Brian and company will pay for the rest of the charges. I read a few of the posts here about some of the issues going on. Sounds like Brian's business (AKA Voyeurmods/Primochill/J&B Tech) is going to take a nose dive into bankruptsy soon.
RESPONSE TO COMMENT******
Voyeurmods claims are actually a spin of what actually happened. The case was arrived damaged- I had the outter box and offered to send it although it had no visible damage. Voyeurmods said that they would go ahead and work things through FedEx. I had waited about four weeks and every time I called, I would end up talking to the secretary. No matter how many times I left a message, the manager would never return my phone calls. in an expected fashion they put all the blame on the customer. I took about two weeks of vacation, however at this was after waiting for over seven months. As I said before, if you order parts from these guys it'll probably be okay however if you want to have a custom system built and it's extremely complicated to build, don't expect anything good. It's funny how they say that my money was refunded through the credit card company. Only the last part of the payment was able to be refunded due to time restrictions (First payment was back in August '05). Would you be willing to wait from April all the way into July for a refund? Think about it. If the company was responsible in one way or another and shipped you a damaged piece of goods, why would the customer have to wait for the shipping company to reimburse the company from which you ordered the goods originally; let alone waiting three months and getting half-baked excuses on the phone. for the record, this company still owes me $316.58. Interesting how they say I'm totally reimbursed. If this is the kind of company you want to buy from, go ahead. Just read the reviews of some of the other companies that I've bought from and you'll find that I have posted positive ratings for other companies. Before going with this company see what the Better Business Beureau has to say. Notice they are getting a CC rating (at this moment). A good company should have at least a B rating. For example, NewEgg computers on their site receives an AAA rating. If you don't believe me, look here and let the truth be known to all: http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=48586

Ordered one of their water cooled cases, the Lian Li Water Cooled V-Quad H2O. Their customer support is good, I had to change the shipping address, and just after a phone call I got it changed. Took eleven business days from order date to get shipped out, when they say at least twelve for water-cooled cases, happy that it got shipped out early. No complaints, or bad expierences. Highly Recommended!

I was looking for my first water cooling case. I wanted to get something different then other cases. So I saw there Lian Li V2000B Quad H20 case. They have 3 pictures showing the case kinda of far from it. Now I know why. So I ordered this case anyways on 07-05-06 & got it on 07-28-06 after many many calls asking where is my case at? Note it is very hard to reach them on the phone & they sometimes return your call back. Finally they sent my case, but not my water blocks I ordered, on back order. The total amount I bought on this invoice was $780.00 you would think you would get some service. When I call to ask questions I would talk to a very nice girl named Andrea. See would transfer me to a guy name Brian/Owner I would ask my question and I would get the impression that he really did not want to answer these question about my case. I asked if they could add a 120mm blow hole to the top of the case. They did a A+ job on doing it. I assumed I would have to pay for this addition, but they never billed me. But he dicided to take off a sleeving kit off my order to reimburse for the blow hole? Note I needed that sleeving kit thats why I ordered it hello. About my case I received on 07-28-06. When it arrived I was very happy to open the box and take a look at it. After opening the box and taking out the case. I noticed the side panels/plastic window came apart? The bottom screen area was glued and was apart also? MMmm
After inspecting the case more the motherboard area was all stained. I tried to clean it, but with no success. So I went out and bout Alumnuim polish cleaner $9.99 and started to clean it. Still would not come clean? I noticed the front fan was missing on the case and over the Raditor was 4 Lian Li 120mm fans. The case I got was completly stripped down from the original Lian Li V2000 case. So I called them up on the phone and chated with Brian telling him what the case looked like. He was very stand offish and try to turns things around? Ok I just paid $500.00 for a case in pieces along with $280.00 of water blocks I still don't have????Ok now I ask him about the sleevng kit, he angry response was I gave you a free blow hole!!I asked him if I could send it back to be fixed he said NO asked him for a refund NO. Ok I hung up with Brian and I tried to cancel the transaction thru my Credit card comany with no success. So I am stuck with a falling apart case with hand me down fans on the rad, with missing parts. So went thru the case myself adding 4 silverstone FM121 fans to the rad, and other major upgrades. Fixing there job myself after paying $500.00 for this thing. 2 weeksgo by finally I received my water blocks. They are fine, and I am in the proccess of a water testing on my case 1 1/2 months from the original order. I will NEVER order anything from voyuermods.com/some other name they use too. When a store starts using other names it because they are in trouble with someone. WATCH OUT PEOPLE BUY AT YOUR OWN RISK......

My second order from Moddersmart went even better than my first one. These guys are awesome! Let me fill u in:
I'm an international customer (ordering from Greece) and i had a delay caused by customs. However until i found this out Melissa helped me very much with USPS (i hadn't got a tracking number) and replied to my numerous emails within the day allways.
2 weeks after, when i installed my stuff, i realized that one led i've ordered was white instead of green. I contacted them and they immediately send my one green shipped to Greece, totally FREE and without asking the white led back. Even if we're talking about cheap stuff the gesture is all that matters!
These guys are more than professionals, there's good ppl!
I'll surely buy from them, 3rd time!

Wow these guys are freakin fast on there shipping and very well packed.I orderd on the 17th and recieved it the 20th. I will be spending more money at this place

Great selection, site is very user-friendly, shipped quickly and got here in 3 business days. Products are very well priced. They goofed on one part of my order and I've e-mailed them about it 2 days ago but I've yet to get a response from the RMA team. Other than that, everything was perfect as can be.

i ordered a top window kit and 4 red case screws, nothing major. i ordered them on tuesday morning, i got a confirmation right after, and a couple more confirmations(payment gone through, and shipped). it shipped the same day, and i recieved it on thursday(new mexico to minnesota in two days, 3 if you want to be technical). easy to order from, fast shipping and delivery and everything was packed pretty well and secure. i'd order from them again anyday.

I was a bit hesitant in ordering things from this store, as I'm not living in the US, and had been using paypal for all my international purchases. As my paypal account is not a US paypal account, my shipping address can't be confirmed by paypal, and in my experience some stores will not send items to "unconfirmed" address. Well, I emailed the customer service, and they said it's OK to use "unconfirmed address" as long as I can give them proof of identity, and in my case, I gave them a copy of my passport, and the transaction went smoothly ..... Great job, guys and gals at Voyeurmods

I ordered and paid 7000.00 in full for a custom computer i never received. After a year of excuses, lies and empty promises I feel I now have no choice to proceed with this as well as legal action. Tronixa_74 if you read this it is me Rocco. Please contact me so I can help you with your computer case and legal case and we can discuss what actions we can take. I was never givin an invoice I can however produce over $7000.00 in bank charges.

UPDATE TO RESELLER REPLY: WHAT A BUNCH OF LIES

Look at the nonsense reply from Voyeurmods. "Customer purchased a $7000.00 computer case" I have never in my life heard of a $7000.00 computer case, have you? Yes I requested a refund for hardware I never received after 7 months, not 3 because Voyeurmods used my money to pay venders past due bills instead of ordering my equipment. My hardware was never ordered, after 7 months of Voyeurmods tying up my money I demanded a refund be issued for the hardware that was dropping in price daily. Had I not been there in person Im sure the excuses and lies would have continued in order to avoid paying me that portion of my money. Voyeurmods claims threats to family is why work ceased, sounds delusional to me. Fact is the bank repossessed his C&C and laser for not paying his bills so he could no longer do work.
This con artist is providing all the numbers for us, so lets do some math. $7000.00 - the $4450.00 refund for equipment never ordered = $2250.00 that I was charged for a damaged computer case with a MSRP of $349.00 and a phase change unit out of date with an expired warranty missing parts that retails for $799.00. So for my $2250.00 I received $1150.00 in damaged equipment a year after my initial order. Sounds like a stand up company to me. One more thing www.voyeurmods.com is now doing business under the name www.primochill.com so be aware of both.

I placed my order on Jan. 30 and it arrived on Feb. 1 by USPS. They sent me 2 e-mails indicating when payment was received & when the order was shipped. All items arrived undamaged and as described on their web site. They also offered me $15.00 off my next purchase of $150.00 or more if I posted a review on ResellerRatings.com. I posted, but I did not receive a coupon. I inquired and their response was:
"We opened a support ticket on your behalf providing your coupon code.
The e-mail may have been lost in your spam blocker. Hopefully that is
why you haven't received it."
I do not use a spam blocker. If I have to jump through hoops just to get their promised discount, then I'm not going for it. I'm done.

Ordered Noctua NH-U12P SE1366 CPU Cooler on Thursday late afternoon. Had it in my hands in NYC on Monday morning! Great service, great price... this is my second order from moddersmart and they been great every time.

I placed my order for a couple SilenX Fanns on a Saturday, had them shipped via USPS and they arrived on Wednesday. What could be better than getting your order in a few days with an inexpensive shipping option!! All etailers should offer USPS!! I even called the following Monday after placing the order was placed, got some good advice and changed the order. Great experience for me, I'll be shopping them again.