nationwidehireuk.co.uk

3.3 / 5

nationwidehireuk.co.uk

3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

3

Reviews

1

Social

5

Featured

4.5

Technical

Is nationwidehireuk.co.uk legit?

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  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
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Reviews Analysis

22

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Last update: Sat, Dec 3, 2022 12:42 AM

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Nationwidehireuk.co.uk Reviews & Complaints (22)

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delivery 3.5 /5

price 4 /5

quality

customer service 3.5 /5

on-time

Quoted for a hire including delivery and collection from our address. Spoke to them on the phone it was no issue and they took payment. A day before the hire they contact us demanding to nearly double the hire charge. They are not listening that they agreed a contract to supply a service, or that we have costs we can't recover now as a result. Crazy, possibly the worst customer service I've ever encountered.
1

1 year ago

review by Neil B

I booked a van for moving to be delivered to an address where I was dropping off a hire car days before the delivery date. At 5pm on the day before delivery (due at 12pm) they called me and said there was a problem with delivering to the address and could I do a walk-in somewhere nearby to get the van. I said yes, that would be fine. I was told that they would email me back with details. They sent nothing that day and their phone lines were closed. The following day, nothing and all calls were met with "We'll call you back". I drove an hour and a half to drop off my hire car and pick up the van, and 15 minutes before it was due, they called me back to say they couldn't do it now and there was no availability until 10am the following day. This left me stranded with no vehicle, an hour and a half from my home in a remote location and with no way to move out. Basically, they messed up, did not seem to care at all, offered no attempt to help, no discount, no recompense; not even sympathy. I find it hard to believe that a company can get away with treating its customers like this.
1

1 year ago

review by P. B.

Never told me they were a broker and sent me a van that was too small. Had to send the van back but never got a refund so £419 out of pocket. Customer service person laughed at me when I asked for a refund and said " good luck with that "
1

1 year ago

review by Peter Corbett

Very quick response time and they always have availability of the type of vans we need and deliver to our offices, which being a small team, really makes our lives easy. Katie in particular has replied to email or action requests with amazing velocity and efficiency. We are very happy with the service.
5

2 years ago

review by Sara B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

30 minutes before the 9 seater automatic transmission minibus was to be delivered I was notified that they would be delivering a manual transmission. I paid quite a bit extra to be assured of getting an automatic as driving in London is difficult enough without dealing with a clutch. The van was delivered on time and everything was great except the stress of driving a manual around London. I have no issues except that when I contacted Nationwide they refused to refund the difference in price between the higher priced automatic that I paid for and the manual that they delivered. If you go on their site today, the price difference is 70 pounds, and the price difference was higher during the holidays. Their reluctance to refund the difference is really ruining an otherwise good experience. I never write reviews but this is ridiculous. Give me my refund!
2

2 years ago

review by Nelson H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

First time our company has used Nationwide with positive results, Katie L was very professional and within 10 minutes a van was booked, The van arrived at my engineers address on time, cannot fault, we use 2 well known hire companies and both let us down miserably, we will definitely use Nation wide again and hope the good service continues !!! Thanks
5

2 years ago

review by Mark B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Quoted for a hire including delivery and collection from our address. Spoke to them on the phone it was no issue and they took payment. A day before the hire they contact us demanding to nearly double the hire charge. They are not listening that they agreed a contract to supply a service, or that we have costs we can't recover now as a result. Crazy, possibly the worst customer service I've ever encountered.
1

2 years ago

review by Neil B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We had a great experience with Nationwide Hire UK. We rented a van when coming from abroad. Amazing service and really fast communication! Massive thanks to Katie from the sales department, who was very helpful and professional during the process.
5

2 years ago

review by Nervtech L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Highly unprofessional customer service who while has taken my "booking" has indicated that he won't be able to "confirm" the van. Furthermore, as part of the booking he has charged my credit card, and will charge a cancellation fee (good luck with that mate - American Express will come after you!).
1

2 years ago

review by Mehul D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Please see the photo. The van was meant to be delivered at 5pm so just an hour and a quarter before I receive a text saying it's not available. These people are a public disservice. Think twice and then use someone else. Amateurs.
1

2 years ago

review by Bob B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Booked with Katie over the phone, I was able to get the Luton truck I needed for our tall fridge for a lot less than other well known vehicle hire companies. It was all done very professional. The chaps dropping it off to me where able to have it with me well before my rental so I didn't need to hang around and they walked me through the operation of tailgate lift. Very happy, would come again.
5

2 years ago

review by Matthew J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent customer service, and really helpful. I needed to re-hire a van used for a video shoot the previous week for an urgent re-shoot. KatieL, the lady who was dealing with my request, was brilliant. She quickly identified the vehicle that was previously hired to ensure it was exactly the same, found all the relevant details we had previously provided to save time, and had the new booking completed and confirmed in no time. She kept in contact with me throughout the day to let me know if any additional information was needed and to confirm everything was going ahead as planned, which was really reassuring.
5

2 years ago

review by Ailsa B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We needed a Luton van relatively quickly and not only were Nationwide Hire efficient with my enquiry, I had the van delivered to my door within 24 hours. Absolutely superb service. We will 100% use them again. Richard - SPS Dental Ltd.
5

2 years ago

review by Richard H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I always prefer to speak to the other end rather than filling up online forms. Katie L and Alison did not hesitate to give me a call back when I had queries for making a booking. The drop off and Pick up were reliable and efficient. Especially during the pick up, when it had to be done in a complicating location. Very good service.
5

2 years ago

review by Kabin S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I tried to hire a large van from them in December 2019. A few hours after I had initially enquired with them, they were still struggling to find me a van and hadn't confirmed my booking via email so I rang their customer service team and spoke to Andrew and asked him if there was any payment or penalty I would have to pay if I cancelled this enquiry and Andrew confirmed there was no payment or penalty I would have to pay as they hadn't confirmed the booking from their side and hadn't been able to find me a van as of yet. £305.98 was then taken out of my account and when I then chased Nationwidehireuk to find out what had happened I had a very rude response from their 'Head of Customer Service' Marcelle saying that she doesn't know what a colleague of hers had told me but they will be charging me the full amount! After a few back and forth emails I asked Marcelle to call me and she pretending to be too busy to return my call but got her colleague Nathalia to call me. Nathalia apologised and confirmed to me that as my booking hadn't been confirmed they will be issuing me a refund. NationwidehireUK have still not issued me a refund and have ignored two official complaint letters I have taken the time to write into them. Their website states they will respond to complaints within seven days. Don't use this dodgy, rude, dell boy company! I am going to take this to trading standards
1

2 years ago

review by Emily S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Great service from Katie L at nationwide hire UK. Due to my last minute house move cancellation I had to get in touch with Nationwide to temporarily postpone my hire until a new move date is agreed. Katie L and nationwide were very understanding of the situation and accommodated my request.
5

2 years ago

review by Stephen B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My son had contacted Nationwide Hire via online chat to enquire about the cost etc to hire a 7.5 ton wagon, with me driving. He dealt with Katie L during the chat. He then passed me the transcript so I could follow it up with a booking. Phoned up and spoke to Katie who took me through the booking process, licence check, payment etc. Katie was very good throughout, answering any questions I had and explaining what would happen next. All very clear and simple. The lorry arrived a few days later, delivery driver took me through the vehicle checks with great attention to detail, also did I. All went well and the wagon was picked up the day after the hire had finished but no issues with that. All in all a great service from start to finish. Thank you.
4

2 years ago

review by Adrian C.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Van was eventually delivered 4.5 hours after the initially agreed time. This meant delaying my 400 mile planned journey until the next day. Van had a number of damaged areas including important lighting that could no longer function and broken radio which meant no traffic reports being available. Cab and load area were filthy, clearly no cleaning had been done between hires, very concerning from a COVID-19 perspective. What made the situation even worse was the complete lack of support from the customer support desks of both Nationwide Hire UK and the van supplier Enterprise. No email or call back concerning the above issues.
1

2 years ago

review by Trevor P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Unprofessional rude and arrogant staff slammed down phone when trying to ask about my refund as in their own terms and conditions. Without doubt the worse company and staff I have ever dealt with. Sent a totally different van than the the one requested unroadworthy and unsafe. Was rejected and sent back refused to refund. Trading standards investigations are piling up. DO NOT USE
2

2 years ago

review by Sharon B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Unbelievable! I don't accept car because car was very dirty inside, car seat was not useful. I call to office and they say no problem, i can have refund. But no, they charge me for my order of 3 days, and now they told me if i have no pictures, they can't help me
2

2 years ago

review by Agne V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Nationwidehireuk.co.uk Review

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