paessler.com

Great product. Been a user (business) for about 5 years at the 5000 sensor license. Best feature - fast interface. Seriously, if you're used to certain "big" monitoring solutions this is an order of magnitude faster. Easy to get going off the bat to just explore what you can monitor. I'm on the network side and we use this internally for our team. The "standard monitoring" tool here that generates tickets is another product (the big one) that has a terribly slow interface, and requires 10x the proc/mem to run - also runs on the same OS.

PROs:
-FAST interface, especially compared to other Enterprise monitoring products
-Easy to configure default settings for SNMP to get going - the hierarchical design of these settings being pushed down to devices under locations is a real time saver
-Licensing is very fair
-Configurable maps with public view (no login) - helps when you want to let a non-technical user see some monitoring for something specific
-Upgrade available from web console with overview of release notes and links directly to page with more details
-Support team is easy to work with and has been quick to respond
-Free sensors to play with for the unlicensed version if you want to get your feet wet or play with it at home


CONs:
-Windows only - would like to eventually see a Linux release - but with the current stability and performance it doesn't seem to be an issue.
-Maps can leave a bit to be desired if you want to use this as an Ops "dashboard"
-netflow/ipfix display is lacking - with that said I wouldn't deduct any stars. This product isn't marketed as a flow collector, and most organizations are (or should be) running a dedicated flow collector.
-Adding custom MIBs needs to be done from the server directly, you can't do this via the web interface. It's easy to do this via the server, but users that may not have access to the server directly should be able to add MIBs (RBAC and all of that).

All in all a great product that should be considered for any monitoring solution bake off with other vendors. It looks like they have ServiceNow integration at this point so probably a contender to the top name.

I have installed and managed at least a dozen different monitoring and alerting systems over the last 30 years and PRTG is one of the easiest to install and manage. There are others with slicker interfaces but PRTG gets you up and operational almost immediately where others will take months to become functional. Their update system is the easiest to apply. It is essentially one click to upgrade all the primary servers and probes within a PRTG environment.

I must admit the help provided by support through help forum are very efficient and helpful !
Thanks a lot, it helped me to solve a few problems i could turn around without any result if done all by myself.
Mant thanks.

I am nothing more than a father trying to supply quality internet and devices for my children to learn remotely upon. I bought everything new (mesh wifi, switch, cable modem) and ordered the best cable internet I could buy. Sadly, despite new cat5e wiring and everything set up properly, our internet drops and the cable service provider claims it is not their fault. This software is so incredible it certainly has found a lot for me to read up on, but as just a normal person who is not a network professional, I am left in the dust. I will also add that the support of this PRTG company is second to none.

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