pcprodirect.com

I Purchased a bare bones system with motherboard, processor, 2 hard drives, CD-RW, case & power supply. It was delivered quickly and came assembled with all manuals. The price was great and the system has worked excellent so far. I plan to buy another soon for my sister.

I purchased a computer from this company back in April. A few months ago, we attempted to use a new video graphics card and larger hard drive when we discovered that the Asus bios did not support them. Contacted PCProDirect regarding this problem and we were told that the bios was not an upgraded one and would need to be flashed. They sent us the program to do it and we went at it. Unfortunately, flashing the bios is always dangerous and it failed. Of course, the bios chip was no longer good. We contacted them and they said this was common and that we should ship them the bios chip and they would send us a new one that is already flashed. As per warranty, we paid for the shipping and sent the old bios chip and waited 10 days to receive the new one. We did receive it within the 10 days but unfortunately it was not flashed and had several other problems. We contacted PCProDirect again and they said to send them the entire system this time. Find, but we were to pay for the shipping again even though this was not our fault.
The company obviously failed to send us the proper chip and to pay over $30 dollars for their mistake I feel is inappropriate. When I spoke to the CEO of the company about this, he refused to cover the cost and said that it was 6 months ago and they shouldn't even be fixing it anyway even though the computer was covered for a full year under warranty. When I told him that it was unaccpetable to expect me to pay for the shipping due to their negligence he got upset and said they would refuse to sell anything to us any longer. I feel this matter was handled terribly. I will admit that I received the computer timely. But customer service such as this is unacceptable. It does not matter to me that they will no longer sale to us. But it does upset me that I now have a 6 month computer that is completely useless and the company will not be fixing it even though it is still under warranty. I will be going through Asus to fix this problem, but PCProDirect is definitely a company I will no longer be purchasing from and will be advising customers, family and friends to do the same.

I ordered a computer online from PCProDirect on May 9th. On May 10th they had already billed my VISA card (Verified by my online banking). I was expecting delivery within 10 days. On May 14th at 4:45 pm I receive an e-mail stating that I had a message waiting for me regarding my account and it was important for me to read it and reply. When I did so, another message informed me that the order has been placed on hold due to a "problem found with inventory selection, compatibility or price. Please contact our sales department....Your order will remain open for 5-7 days and will be automatically cancelled if there is no further contact...

I was incensed to say the least. I e-mailed back the following:
" You obviously don't want my business. It is extremely unprofessional to charge my credit card the day following my order and then to send me an e-mail 4 days later simply saying that my order is on hold and telling me to contact the sales dept!! No wonder "Major PC competitor" is "Major PC competitor". And who is PCProDirect?? Issue a refund to my VISA immediately.

An hour later I got a response from the sales representative. He said "Credit back will be done on Monday and please go to "Major PC competitor". "Major PC competitor" is looking for customer like you. Good luck! Thank you, (Sales Department)

Obviously this guy must not work on a commission!! With an attitude like his, his selling days are numbered. As most people would probably agree, customers can bitch all they want. After all, customers are ALWAYS right. But attitude from a sales person? If he is representative of all PCProDirect, it tells me a lot about the character of the company. As profitable business people know, most unhappy customers don't complain - they simply don't come back.

I am very thankful that my order was not filled by this company. If their sales department is this poor, then their Customer Service Department is probably worse.

It would have been so simple to keep me as a customer.

1) Don't ask me to call them, they should have contacted me to explain what the problem was. (Why couldn't they explain it in the initial e-mail!!) I smelled a rat from the beginning.

2) Don't post to a customer's credit card until shipment is ready. This proves that they really do care about the money more than the customer just as the other negative reviewer said!!

3) The salesman, could have smoothed things over by apologizing for the delay and explaining what the problem was.

Interesting enough, I reconfigured the computer on their website the same day I got the e-mail. The reconfigured price came in at about $30.00 less than when I had ordered it.

Could this have been the root of the delay? If so why didn't they simply process the order? Who's going to complain about a reduction in price?!!

Overall Summary - There are better companies out there anxiously waiting to take your computer order and willing to take the extra step to treat you properly.

My $1,000 purchase may be a drop in the bucket, yet a $1,000 purchase multipied by thousands of disgruntled customers does add up quickly!!!

These unscrupulous companies need to wake-up. It's not the economy that is necessarally gone sour, it's the desire to "charm" the customer that has gone to H**L!!!!!

Ordered a Holiday Special (AMD Duron 2250 Sys.) for a customer of mine and as usual it arrived around ten days later. I always test them myself and install the latest updates before releasing them to my customers. I've ordered and received eight systems since 9 February 2003 and I've never had a problem with the systems or the customers I've taken care of. Very satisfied.

I ordered 2 machines and needed parts that couldn't find anywhere else. PC Pro Direct acquired them and put the systems together and had them delivered on time.

Item was ordered on Thursday, Nov 27 which was Thanksgiving, shipped on Monday Dec 2 and received on Dec 4. (I used Airbone ground shipment).
Purchased bare bones system: motherboard, processor, case & power supply. Everything came assembled with manuals and CD with drivers. Works great and the price was very good!

About a year ago I purchaced two barebones systems from this company. One for me and one for my brother. I have been extremely pleased with the computers performance and how quickly I received the product. About 2 months ago the power supply in my computer quit its job. They sent a replacement quickly. I was very happy. Then that power supply recently died too. E-mailed them to issue a new RMA # to return it, but they wanted me to called tech support. I didn't understand why they couldn't just e-mail me the number. Any way I ended up just buying a new supply on my own. No biggie. My brother wanted a new hard drive so I placed the order on August 2, 2004 and it shipped today the 4th. I am very pleased with that also. I will let you know the condition of the product at a later date. I am a little irritated with the cost of shipping. $13 dollars to ship a hard drive! Hopefully they can work on that.

The website is great. Very easy to navigate. I expecially like how you can customize everything. Even the OS. It was a major factor in determining which company I was going to purchase my barebones with.

Over all I am very pleased with PCProDirect. I have spoken to their tech representative Chris and he was very professional and polite. In the future I am planning on purchasing a Notebook computer and PCPro is at the top of my list. I give them an 8 out of 10.

*Ended up using the new Hard drive in my computer because my brother has an older OS and I didn't feel like obtaining the drivers for it. Installed the new drive into my computer without any problem. Wish it came with its own driver CD. Still give PCPRO 8 out of 10.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.