raileasy.co.uk

I got return tickets to Leeds for the day for £60 which was half of the best price I could find. This includes their fee and having the tickets posted to me - which arrived the day after I made the booking on line. The only minor issue is that they don't seem to issue proper itemised receipts which I would prefer.

Read this if you’re thinking of using Raileasy, Trainsplit (same company) Splitticketing (same company) or any ticket retailer claiming to save you £££s. If you’ve already used Raileasy and you’re having problems DON’T under any circumstances use their 0906 contact number!! Its a premium rate that will set you back over £1 a minute, probably a lot more depending on who your phone provider is. If you really have to call them use their 0871 number or better still email them. Their email address is somewhere on this page. Companies like Raileasy take more money from customers making them call their 0906 numbers! I read some reviews and although I wound up not using Raileasy for my journey, I’ve used other companies like them and can tell you that the booking fees and admin fees are from the train companies. The minute you click on pay and get confirmation that the booking has been successful you're liable for the fees if you need to cancel. In fairness ticket retailers like Raileasy can’t do anything about that. You can’t change travel thats already been booked, you can only ask for a refund on what you’ve already paid for and then you’ll have to book the journey again, that is standard practice. In other words, if you make a mistake and realise a minute later after the payments gone through that you put the wrong date in or something similar, then you’re just going to have to book the journey again and try to get a refund for the one you messed up. On top of that some tickets are not refundable at all (Advance tickets) unless you book another journey and you can’t ask for a refund until you do! Its all very complicated so read the terms and conditions for fares and travel on the National Rail website before booking, especially with companies like Raileasy who don’t exactly make it obvious about fare types or how long refunds take before you pay. The other thing they don’t want you to know about before you give them your money is – and this is really important – if your train is cancelled because of ‘engineering works’ and the works were already planned before you booked, the ticket retailers won’t take responsibility. They say it’s the customer who should be checking if their train is still running before the day of travel. REFUNDS. If you have to claim a refund its going to take WEEKS before you get your money back no matter what the reason. And it doesn’t if you’ve had a medical emergency or bereavement which stopped you from using the tickets, you’ll still have to wait. What’s more, if you can’t travel because of an emergency and your tickets were the Advance tickets, unless you book another identical journey, they won’t pay out a refund. Go and check National Rail fares and T&Cs before you book with any ticket retailer and please don’t use the 0906 number, its a con!

I bought tickets from London to Leeds for the 22nd and return 23, but due to the Corona Virus and the return trains being canceled I will not be able to go. A few hours after buying the tickets I tried to cancel but they said that it would only be possible to change the date and I would have to buy new tickets to get the refound. Luckily for me, I checked and saw that the website did not recognize the ticket numbers, I sent an email that was answered after three days with a copy and paste message that said to change the book on a website. The website said that it was not possible to change tickets, even saying in the tickets that they could be changed. In the refound option This gave me the option of only £ 7 back from the £ 113 spent. I didn't get any more response from Raileasy and even if they did, it would be some vague answer, indicating a useless link on a lagged website. Everything seems either too neglected or designed to be overcome by tiredness. The Prime Minister declared the closure of everything, the London North Eastern Railway canceled most trains Leeds to London and there is no way to change anything with them, only by Raileasy. I have not received any update of the tickets, my trip is Sunday and they only open on Monday.

On recently collecting my London return journey tickets from the machine at the local station I noted no reserved seats had been registered - this may have been an error on my part when booking -not sure if it was my fault or a problem with the technology, but anyway, I contacted Raileasy by e mail and they replied within 15 minutes. They arranged reserved seats both ways, and the tickets were posted to me and arrived the next morning. A brilliant service!

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