schwans.com

3.7 / 5

schwans.com

schwans.com
27 Reviews
3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.7

Reviews

3

Social

5

Featured

5

Technical

Is schwans.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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27

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Schwans.com Review

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Last update: Wed, Mar 9, 2022 1:18 AM

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Schwans.com Reviews & Complaints (27)

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delivery 3.4 /5

price 3 /5

quality 4 /5

customer service 3.4 /5

on-time

This review is being made so that no one tries to order for Christmas presents through Schwan's! I grew up with Schwan's and my mom still uses a rural route Schwan's truck. So this makes me very unhappy! I placed an order, or I thought I had, with a customer service on the phone. She said she would have a Schwan's truck deliver the order that I had placed for a Christmas present, to be delivered to my brother's house. I let my brother's wife know that it would be delivered on a certain day at a certain time per customer service. However it was not delivered, so for the next several hours I called Schwan's and had a run around with the first person I spoke to. I hung up and tried again. This time the person says that I have no order. I have an order number though. She said it was supposed to go UPS but was not placed anywhere but in limbo by the original customer service person. So now my brother and family do not have the Christmas present that I placed two weeks in advance. I canceled everything with them. I had also placed a small order to be delivered to my home. I was charged for Freight, and should not even have been charged for Freight since this was my first order. I am still working on getting the freight charges reversed. I will never recommend Schwan's to anyone.
1

3 years ago

review by Mary M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Put order in 4/2 for delivery 4/15. No groceries. Called 3 x's w/ 45 minute wait time. By 4/22/2020, they said they lost the order (even though they had order number pending). Why could I see it but they couldn't. Then they told me to cancel the order and re-order. I did that. (then you get at the end of the line again). Supposed to be delivered today. Get email last night my credit card didn't go through but alas, it DID hit my card for $266.25. Now I have another 45 minute wait time to call these jerks. Stay away from these idiots. The only reason I tried and tried is trying to get food to a family member Dear Janet, Thank you for choosing Schwan's Home Delivery. We regret to inform you that the form of payment used to place this mail order did not process correctly. Due to an unforeseen system issue we were not able to complete your mail order and ship the products to you as you requested. Unfortunately, once this occurs, a new order must be submitted as the original order is no longer valid. For your inconvenience, we would like to offer you FREE SHIPPING to use towards your next purchase. Use coupon code SHIP2020 at checkout. If you would like assistance in replacing the order please give us a call at 888-SCHWANS or visit us at Schwans.com. Thank you, Schwan's Home Delivery
2

3 years ago

review by Janet P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company strives on excellence and customer satisfaction.. If you look at the negative reviews and the dates, you will find this was at the start of the pandemic crisis. Everyone should realize how busy Schwans is at this time and show a little more kindness. These wonderful people are out there helping you and risking their own lives. If you don't like it. go shop yourself!!!
5

3 years ago

review by Deanna R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered two weeks in advance . It was suppose to be delivered on the 24th , then the 25th and now today . It's got ice cream in the order . I've spent HOURS on the phone trying to get a Schwans rep . Finally I got a rep who had a meltdown complaining about how over worked they are . My first impression of Schwans is that it's a nightmare to spend your money there . They leave me no alternative but to stop payment .
2

3 years ago

review by Rufus C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Do yourself a favor and go to a grocery store. They don't honor coupons, overcharge you, then arbitrarily charge you delivery fees etc...Only to follow these unethical business practices up, with equally bad misrepresentation of what they call customer service.
1

3 years ago

review by Shawn S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Two times within 6 months I have received my SCHWANS order via UPS over 3 days late. This means my PERISHABLE BOX is 30 pounds of mush. Cannot email these fools so I call and get put on HOLD FOR 20 MINUTES. Finally at the recordings bidding I leave a DETAILED MESSAGE with their promise to return my call WHAT A JOKE!! $253 order and no one gives a $#*!!! Calling my credit card company today and filing a dispute. Bob Tedeschi
2

3 years ago

review by Robert T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Used to use this service a few years ago, but I've been trying to reset my password for at least the last 5 years or so. I gave up back then but tried again tonight. Shock surprise there is nothing in my email box, not even the spam filter caught anything from Schwans . Then, I even tried to make a new account because I saw some 50% off ad for new customers, but nope, nothing from Schwans showing up in that email account either. Is this company a joke or what?? How are they even in business if they never email their customers?? Beats the fu$@ out of me!
1

3 years ago

review by Lisa J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

It's been a long time since I ordered from Schwans' but recently I tried them again and boy was I presently surprised. I bought the multigrain loaf of bread and it's the best I've ever had and I'm very particular about my bread I give it 5 stars!
4

3 years ago

review by Gerry C.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

For years I have been a loyal Schwanns customer as has my mother. The only chicken we would buy were Schwanns pre packaged, already trimmed healthy chicken breasts which accounted for probably at least 50 percent of my family's diet. Since they have been discontinued (WHY???), the "replacement breasts" are large, extremely fatty pieces of meat that are just poor quality all around. I would greatly appreciate if you would bring the old breasts back-otherwise you have definitely lost me and several others as customers.
1

3 years ago

review by Andrea S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am very satisfied with Swhains food in taste , texture and tenderness. So far I have had the hamburgers, cheese ravioli's, broccoli florets and broccoli and cheese and the petite Brussels sprouts were Devine. I cooked each to directions and was so happy . I am a totally satisfied customer! My delivery showed at 8:20 PM but it did not bother me, the driver was curtious and couldn't have asked for any better service. This was my first order but won't be my last, in fact I have 2 Petite Brussel Sprouts going on order now.
5

3 years ago

review by Daniel S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Everything I ordered and so far eaten is outstanding!!! Chicken Kiev tonight was GREAT! My lady commented it's the best she ever had. Burgers outstanding!! Hash brown same. Web site worked flawlessly and delivery was perfect!!!
5

3 years ago

review by Don O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Seeing all the reviews I have to say that Schwan's has pretty good food. I have never been disappointed with them. If you forgot to put your order in or just didn't order anything for the week they will show up at your door asking if you would like anything. To me I think that's pretty awesome. I always end up buying something. The customer service is great and not sure why they have bad reviews. Completely satisfied. Amazing company. Especially having two kids it's convenient.
5

3 years ago

review by Becca R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

There are many one star reviews for this company and I think some might have just gotten them on their bad days where they're either really busy or just simply don't have the items in stock right then. I've recently ordered from them twice and so far they're doing a great job. Food was good, came on time and service was excellent; very friendly driver and wore his PPE while handling our food. I suggest giving this company some grace; they're only human and doing the best they can especially during this COVID-19 pandemic. So if you're looking for something new and wanna try this out, I say do it! Will keep this company in mind whenever I need groceries delivered. Keep it up guys!:)
5

3 years ago

review by Jess R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered over $90 worth of food from Schwan back in March and since the Covid19 they required you to prepay before delivery! Since my husband and I are both high risk and I am teleworking and my husband was furloughed we decided to order from Schwan's in order to avoid being exposed! When my prepared order arrived my driver informed me the Beer battered cod ($16.99) was not on the truck and said it would be on the next order! After the next delivery date passed I contacted schwans by phone and email that my item didn't get delivered! I was informed it would arrive on the next delivery date(by this time a month had passed) still no delivery so called again and was told it would be expedited...still no delivery so contacted them again and said I wanted a refund and would be contacted in 1-2 days by someone! Over a week went by and still no contact so called again and asked for supervisor! Was very disappointed in the whole customer service as they kept telling me the same things and that was after sitting on hold for sometimes over an hour just to get through. Finally got a refund yesterday back to my card and it was only for $13.48 when I paid $16.98+tax! Never again will I order from Schwans and especially prepay! At a time when people are struggling this company simply doesn't care and will take your money! It took me over 6 weeks to get a refund and it wasn't for the full amount I paid once I did get it! Schwans lost me as a customer!!!
1

3 years ago

review by Diane Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I remember as a child how delighted I was when we got our delivery from Schwan. However I recently placed an order through their online store and all I can say is don't waste your time. Order was placed Oct. 30 for delivery Nov 7 between 2 and 5. Waiting all afternoon for delivery no one showed up no communication from company, no way to see on app where or when they are coming. Called the 800 #, shortly after delivery window and was told sorry for inconvenience but the truck hasn't moved all day, we can reschedule for the 12th of Nov. Between 5 and 8 pm. Waited for window to pass on the 12th, still no delivery, another phone call another apology driver is running late but will still deliver. When I went to bed at 11 pm still no delivery nor by 11:00 am the next morning. One more phone call with more apologies and a new delivery date of the 14th of Nov. Which I declined. Canceled my order and informed the supervisor that I would never order from them again. Between the waiting for delivery and on extended phone calls, hold time included, I wasted about 7 hours for products not recieved and sorry about the inconvenience from the company but no action on their part to resolve the situation other than me waiting through another delivery window with no guarantee of receiving anything other than more wasted time.
2

3 years ago

review by Kim H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I got a careless driver who was supposed to charge my EBT card but instead charged my Visa. I know it was in his notes CUSTOMER WILL BE PAYING WITH EBT but he couldnt be bothered to check. The icing on the cake is i didnt even get two of the items i was wrongfully charged for. I didnt notice until after he'd already left. Ive tried calling about these issues but cant get a call back. Was told id hear something in one or two days. Its been 20 days! No email either. What an awful company.
2

3 years ago

review by Victoria C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have liked everything so far minus the precooked bfst sausages. The blueberry scones are to due for! Sprinkle with sugar. We love the pizzas, chicken fries, green beans are the best ever! Can't beat the ice cream ofcrs! I buy everything on sale & use credits or discounts. Customer service always helpful & accommodating if we've had any problems.
5

3 years ago

review by Wendy R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Threw my food at me which was nothing I would have ever ordered then took off very rude used them for years never again will throw out I guess wait times on phone hours guess you need more people to help
2

3 years ago

review by Dianne H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

your business went downhill your prices went up you can't even get your deliveries on time it's two weeks for me waiting for my meals after you took my money and screwed up my bank account worst business I rather go to Walmart use people will be going out of business just like the milk drivers no more home deliveries and you'll be closing just like Kmart do us a favor and put us of a misery
1

3 years ago

review by Michael J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order on 3/25/2020. Received an email on 3/31 that my order would no be coming UPS but by their truck. One 4/2 I got an email say my Ofer had been cancelled. But wait it gets better... yesterday I got an email that says my new order placed on 4/2 was pending. Did I mention I placed no order on 4/2. So logged into my account and sure enough it my original order minus 2 items. But still pending. I have called their CS number and help twice over an hour even though their phone system said 27 min wait and 22 min wait. I have now online cancelled my order. As you can't chat or email on their site either. But what a joke. This company only does home delivery all the time. They absolutely stink at it and Customer Service. We be deleting that account and app. Buyers beware if you depend on them delivering in a timely manner or communicating on the delivery you can forget it.
1

3 years ago

review by Lisa D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 66 authority websites mentions and 10 mentions in other websites

Schwans.com Review

No description for this company.

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