sears.ca
2.9 / 5
Trust Score
2.9
Reviews
5
Social
1
Featured
3
Technical
Is sears.ca legit?
- This website has existed for more than 3 years
- Facebook account found with large audience
- Business is mentioned on Wikipedia
- Mostly not trusted websites are linking to this site
- We found several negative reviews about this site
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- Instagram account not found
- Pinterest account not found
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Reviews Analysis
14
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
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Based on 14 reviews
Smart.Reviews
2.9
14 reviews
Sears.ca Review
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Last update: Wed, Mar 9, 2022 1:26 AM
If Sears Canada is struggling at all financially, it might be their abysmal customer service. Though I left 2 polite voicemails and sent 1 email delineating my dissatisfaction.............. I have only received email sales flyers.
Once again, Sears has disappointed me.
Consumers get better treatment from most other retailers. I'm officially done with Sears Canada.
I know this review should be for sears.com but I do not differentiate; it's the same company.
I recommend to everybody to stay away from Sears.
Please read the following email I have received from them after I left a review on their website.
"Hi chigamoto,
Thank you for submitting your review to Sears.ca. We unfortunately could not publish your review on our site because it did not meet our posted submission guidelines. Please review the reasons below:
Your review refers to a customer service issue
We therefore ask that you please contact our customer service department in regards to this review.
Here is a summary of your review:
Really disapointed!
I ordered this product online and waited two weeks for it to be delivered to the closest store to me. When it finally arrived I picked it up and took it home. Unpacked it and plugged the device in just to find out that it wouldn't even turn on. Great... I took it back to the store where I was refunded the money without even an apology for the inconvenience or waiting time etc. nor been offered to get it replaced with a working product. The real surprise came after I received my bank statement. Sears only refunded the price for the product but not the shipping charge."
SHADY business practices!! Borderline ILLEGAL!!! We were shopping and tried to use what we thought was a Sears gift card, only to be told that it was in fact a store merchandise credit card which had expired a little over a week ago. There is no expiry date on the card, only very fine print stating that it expires 12 months after issue and there is nothing they can do which just cost me around $80 (and this is right around Christmas time - way to get into the holiday spirit). This was NOT explained to us when we returned a present with a gift receipt. Needless to say we will not be coming back to the store ever again, and neither will majority of our friends. Note: the reason I say it's borderline illegal - it is illegal for gift cards to expire in Canada, however store merchandise credits are not gift cards so they are exempt from the rule, except that when most stores give store credit, it is on a receipt, and not on a card that looks like a gift card.
Additionally, the store isn't well maintained with lots of merchandise all over the place. Signage is not very good with many products missing price tags.
https://www.facebook.com/lianne.dupras/posts/10157478333365473?notif_t=mention¬if_id=1473103601827238
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Sears.ca Review
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My husband and I went and stood in lineup to inquire why she just spoke to him the way she did and why this item wasn't on sale. She looked up and started saying some Sears lingo that this was category 3 which means its jewellery and so on..and started being incredibly rude to us in front of another lineup of customers. I asked her why she was getting so upset at us, that we were just asking. I asked her why this was considered to be a piece of jewellery when it was clearly an ornament, with a string on it to hang from a tree, that had a little 2014 tag on it. She then proceeded to say its $12.99, do u want to buy it or not. I told her that she was getting really upset for no reason and her customer service was really poor. She was having a melt down it seemed over this $12.99 ornament. I understand that this is one of the busier shopping days of the year, but I shake my head at her disgusting behaviour. My husband asked her for the ornament. And she pushed it on the counter really hard, almost breaking it. I asked her name, which she said was Grace. I told her to chill out, it's just an ornament, and not to be so rude. She said shes the best customer service at Sears. And turned around and stormed off. We asked for a Manager. Shawn came and proceeded to apologize for the service we received. He also in so many words said that common sense or logic would have made this a better customer experience, and that the item we were wanting to purchase was indeed a christmas ornament. He resolved the matter in a couple minutes, and was very friendly and calm.
I would like to say, I wasn't desperate to purchase this ornament for 70% off. I was appalled at Grace's poor representation of Sears. If she used her brain instead of having an emotional melt down and handled her self normally, I wouldn't have cared to have gone this far to complain. I cannot believe that she spoke to my son and us the way she did, in front of her other co workers and many customers that were standing in line, also other customers who were still shopping. I don't remember exactly what happened last time, but I remember it was her and it was a similar experience. This is unacceptable behaviour on her part. We were not being unreasonable. We were simply asking her a question. Her turning around, storming off and acting like she was a victim of something was very over dramatic. The only way to explain it was she had some weird melt down, over something very small. Horrible experience.
3 years ago
review by Tricitiesreviews L.