Select Coach Hire

4 / 5

Select Coach Hire

4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

2.8

Reviews

5

Social

5

Featured

4.5

Technical

Is selectcoachhire.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

8

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 15 reviews

Smart.Reviews

4

8 reviews

Trustpilot

2.3

7 reviews

Selectcoachhire.co.uk Review

Get a FREE online quote for nationwide coach hire services at great prices with modern comfortable coaches and friendly professional drivers.

Selectcoachhire.co.uk Customer Service Contacts

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Last update: Tue, Oct 12, 2021 10:09 AM

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Selectcoachhire.co.uk Reviews & Complaints (8)

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Without my knowledge Sub-contracted my booking to a bunch of cowboys with incompetent driver who had no idea of vehicle settings. If I had not gone out to search for the idiot driver he would not have even bothered to turn up. AVOID SELECT COACH HIRE AT ALL COSTS
1

9 months ago

review by Mitchell Winter aka Mr Grumpy

Been using these guys for the last 6 months on a regular daily coach booking and thought it's time I left them a review. From the outset I was impressed with how easy they were to deal with, professional but friendly and also they were able to give me a price instantly on the phone whereas other companies I'd contacted were taking days to get back to me. The daily service for one of our clients has been running smoothly for the last 5 and a half months, it literally runs itself and I only get a call from Select if they have an issue with a pick up, someone is late or they can't find one of the passengers etc. Totally pleased with the service, it honestly could not be better. To Del and Chris at Select, I take my hat off to you, you're promises weren't empty and I look forward to dealing with you both in the future!
5

9 months ago

review by Tom

Hired for a company event. Drivers struggling with pick up locations and rude driver on way back. Not the cheapest and don't buy the sales patter on justifying extra cost for an experience. Unless you want drivers who don't know how to use GPS and buses with no A/C! Frustrating response from complaint which led me to writing this review.
1

9 months ago

review by neil ryland

Avoid.
This company enticed me to book through them offering me a free upgrade to their luxury mini bus for our hen do if we booked with them that day with a deposit. Decided to go with them as they seemed reliable and had a good price. Had this booking 4 months prior to the date of our hen do, 4 days before they called me to let me know the minibus had an engine fault and they couldn't go ahead with my booking however they have found a company who could but £100 more.
When i questioned why they couldn't pay for this or find a replacement minibus to keep our booking they literally laughed down the phone to me and told me it wasn't their problem and there is nothing more they can do. Very rude. Appalling customer service.
1

9 months ago

review by Lucy

I was promised a Mercedes luxury minibus when I booked (they sent me photos saying it would be that exact vehicle) but on the day it was a standard Ford minibus. The explanation for the replacement was satisfactory (covid related) but when I asked for at least a partial refund because the minibus was not the one I booked, after being ignored for a week they told me that the minibus they sent was considered executive by their standards. Absolute joke. Would never use again.
1

10 months ago

review by Laurence

After booking a coach for a trip to Cheltenham Races in March I noticed that the agreed specification of the coach did not match what we discussed on the telephone. I tried last week to call and cancel my booking however I couldn't get through. I couldn't wait any longer so I booked another coach with a company that have promised me the correct specification. I then emailed Select to cancel my booking due to them getting the spec wrong and can you transfer my deposit back. I received an email back saying that the deposit is not going to be returned as it was my fault for not checking. Absolutely terrible customer service. They made the mistake I'm paying the price.
When I challenged them on this they threatened legal action to recoup the loss from my cancellation. Absolute joke! As a matter of principal I am indeed following this up myself with legal help. A small situation made big because they have bad customer relation skills
1

10 months ago

review by Phil Taylor

Select coach hire organised a return trip for me and my group.

The journey out was great. The sub-contracted driver was on time, polite and the vehicle was immaculate.

The return trip was the problem.

10 minutes after the departure time I called my driver to be told ‘I’m not working today mate’. Not particular helpful. On ringing the company I was informed that as my phone call was outside office hours I should leave a message and wait for a return call.

Multiple calls later I was told that a local taxi firm had availability but that they had chosen instead to send a bus from the central depot and it would be with me. 3hrs 45mins after our scheduled departure time.

Unfortunately this vehicle ran into some unforeseen issues and it was an extra 45 mins before a couple of local vehicles could be sourced. The local vehicles were of a lower spec than what I had paid for and 4.5 hours delayed.

The firm decided that an acceptable refund was 1/4 of the price of the overall journey. For comparison a return train ticket would be refunded in full if a delay of 120 mins was observed. The group spent in excess of the refundable amount on food and drink in the meantime and onward journeys severely disrupted at a cost to the group.

Overall a very poor service and the remedial action taken was insufficient.

I would avoid.
1

10 months ago

review by Blake Crawford

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates.
4

by Smart.Reviews

Selectcoachhire.co.uk Review

Get a FREE online quote for nationwide coach hire services at great prices with modern comfortable coaches and friendly professional drivers.

Selectcoachhire.co.uk Customer Service Contacts

No contact details for this company.

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