4 / 5
Trust Score
2.8
Reviews
5
Social
5
Featured
4.5
Technical
Is selectcoachhire.co.uk legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- Twitter account found with large audience
- We found several negative reviews about this site
- Facebook account not found
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Youtube account not found
Reviews Analysis
8
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Based on 15 reviews
Smart.Reviews
4
8 reviews
Trustpilot
2.3
7 reviews
Selectcoachhire.co.uk Review
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Last update: Tue, Oct 12, 2021 10:09 AM
This company enticed me to book through them offering me a free upgrade to their luxury mini bus for our hen do if we booked with them that day with a deposit. Decided to go with them as they seemed reliable and had a good price. Had this booking 4 months prior to the date of our hen do, 4 days before they called me to let me know the minibus had an engine fault and they couldn't go ahead with my booking however they have found a company who could but £100 more.
When i questioned why they couldn't pay for this or find a replacement minibus to keep our booking they literally laughed down the phone to me and told me it wasn't their problem and there is nothing more they can do. Very rude. Appalling customer service.
When I challenged them on this they threatened legal action to recoup the loss from my cancellation. Absolute joke! As a matter of principal I am indeed following this up myself with legal help. A small situation made big because they have bad customer relation skills
The journey out was great. The sub-contracted driver was on time, polite and the vehicle was immaculate.
The return trip was the problem.
10 minutes after the departure time I called my driver to be told ‘I’m not working today mate’. Not particular helpful. On ringing the company I was informed that as my phone call was outside office hours I should leave a message and wait for a return call.
Multiple calls later I was told that a local taxi firm had availability but that they had chosen instead to send a bus from the central depot and it would be with me. 3hrs 45mins after our scheduled departure time.
Unfortunately this vehicle ran into some unforeseen issues and it was an extra 45 mins before a couple of local vehicles could be sourced. The local vehicles were of a lower spec than what I had paid for and 4.5 hours delayed.
The firm decided that an acceptable refund was 1/4 of the price of the overall journey. For comparison a return train ticket would be refunded in full if a delay of 120 mins was observed. The group spent in excess of the refundable amount on food and drink in the meantime and onward journeys severely disrupted at a cost to the group.
Overall a very poor service and the remedial action taken was insufficient.
I would avoid.
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Selectcoachhire.co.uk Review
Get a FREE online quote for nationwide coach hire services at great prices with modern comfortable coaches and friendly professional drivers.
Selectcoachhire.co.uk Customer Service Contacts
No contact details for this company.
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2 years ago
review by Mitchell Winter aka Mr Grumpy