shopRBC

I used to love the service going through RBC, and have used them for years. For some reason, the service has become terrible as of late. I tried ordering a DVD burner online, and my order was processed and never shipped. After a week I contacted them to find out what was going on and they said something about doing some work and they didn't know when or if it would be shipped (it was available online when I ordered it and for a while after, then disappeared). Asked them to cancel it but too bad no one notified me and I had to do it.

Had another problem a week or so later when I received a defective web cam. They wouldn't order a replacement without doing their own testing, and said they'd contact me. I had to contact them to find out they didn't see the problem. I had to go to the store again to demonstrate the problem before they'd order a replacement (I originally offered to demonstrate it when I first returned it but was told they'd do it themselves). When I checked the online availability, it didn't show any, so I contacted them (online) to make sure I'd get one and was reassured it would be there in 2 days. Sure enough, a little over a day later someone else contacts me to say its on back order and I'd have to go in to the store yet again to get a refund. Ended up just ordering the same thing from amazon and received it at my door the next day.

They used to be a good store, but every interaction with them now is becoming more and more painful. I don't see myself going back there for a long while.

I found shopRBC on Google, checked them here, then called to confirm that I was buying fresh stock. Holy Mackerel! I got a knowledgeable guy right away! That has to be a first in the industry. I placed the order, and had the monitor NEXT BUSINESS DAY. ok, I'm impressed.

I just want to post my comments on RB Computing
to help others who are looking for an online store
they can trust.The best part about RBC is that once you place your order you don t have to worry
about anything.You will get the best prices and the service is really the best you will ever get.
It is like having your personnal computer store right across the street.In the two years I have known RBC ,the manager is always there for me and is No.1 priority is customer satisfaction.This sets new standards for online shopping! jr

Uphill battle..... ordered on the 15th, they didn't even get it to the mailing system till the 20th, called 15th, 16th, 20th, 21st, every time they said they'd give me a tracking #, they would call me back or e-mail me from 1/2 hr, to to hours, never heard back, had to call them....... I would not recomend anyone in the United states order from this company as thier customer service skills are sorely lacking.

I got an Antec 480Watt True Blue from these guys and just now, 7 months later, it dies I have sent it back to them and there are getting me a new one ASAP, now that is great service NO 2 week wait like some other major online Computer places.

RBC has one of the most accurate, current, and easy to navigate websites I have browsed and shopped from. They have a really good selection of everything, price match availability, and great prices to begin with.
Shopping and ordering was hassle free, my product ordered in and shipped to me quickly.
I would shop here again.
NOTE: shipping method is UPS, who decided not to bother arranging/doing a proper delivery and collecting my signature, but rather to leave my purchase outside on the patio while I was out of town for 5 days. While NO FAULT of shopRBC, you might want to make sure someone will be home when your UPS delivery arrives.
ShopRBC's Chris & Scott contacted UPS, and ultimately a local courier in my area came and re-collected the package and took it to their depot for me to pick up.
Excellent customer service on the part of RBC. 110%.

Purchased a motherboard from SRBC in Mid January 05', it was back ordered. Responce times to emails requesting information on the status of the board were extremely prompt and polite. I called SRBC once, and phone contact was similarly helpful.

Ordered a custom built system from them in Mid March. Shipping was incredibly fast, I had it in my hands a mere 3 days after I had initially ordered it. System works fine, and everything was well packaged.

Prices are quite good, and the $10 flat rate shipping is fantastic.

Very pleased with my experiences and I wouldn't hesitate to shop there again.

Definitely one of the best retailers in Canada along with Premier Computer Canada, and to a slightly lesser degree NCIX.

I recently ordered an AOpen XC EX661L cube case. I e-mailed ShopRBC on availability of this case and with 4 hrs I had my response. I greatly appreciate this type of speedy response, as I run a small home based computer repair business. I have a wholesale account with a local supplier and when I inquired about this case they told me the price was $275 + Tax. So I decided to start looking around. My wife suggested checking with RB Computing (shoprbc.com) where I had purchased an Antec case 3 yrs prior when my kids kept shutting my computer off. So I said what have I got to lose. To my suprise, the case is only $197 + Tax. I was jumping for joy when I saw that price. I couldn't believe my own supplier couldn't beat shoprbc. I now have two suppliers as I'm going to use shoprbc whenever I can. And the flat shipping cost is a bonus. If Rob the owner can keep going the way he's going, He's going to be in business forever. I just wish he would open a store in the orleans area.

I've dealt with RB Computing for over a year now and can honestly say that they are one of the best businesses I've ever dealt with, in any field. To give you an example of the service I constantly recieve there I'll tell of an incident that happened to me. I was building my first computer and purchased a slew of parts from RB, among which was an ASUS motherboard and AMD processor. When I built the computer and powered it on nothing happened. I immediately called RB and told them what happened. They asked that I bring both the board and the CPU back. When I got them into the store I was informed that they would have to thoroughly test the board before doing an exchange. I expected this, and while disappointed, I understood the need. Then as I was getting ready to leave, the 2 workers there called me back and said that since I probably don't feel like waiting a couple of weeks to find out whats wrong they'll just give me a brand new motherboard and processor. I was stunned!! Fantastic service. I'm a diehard customer now!

This is my 6th purchase and the first time I don't go and use in store pick up.

I've always had great service, even the items I want aren't' always available. They have gone through hoops to find things for me.

There is nothing I can mark them down on. Every thing is top notch.

For some reason on this order I didn't get a tracking number, but then the delivery was so fast (less then 24 hours after it was shipped) I really didn't need it.

Rob and the rest of the employees of Shoprbc have done an amazing job with my various orders over the past few months. I usually order early on in the week I need the order delivered by the weekend to make client deadlines. They ship with the speediest of couriers and meet my deadlines time and time again. They haven't disappointed me yet and I don't intend on being disappointed. Their continual drive for customer satisfaction is amazing. The products they offer are always the latest and the greatest at competitive prices. I can't express how much I enjoy shopping from them. Just last week a board that was defective was replaced without any question. Now this is the service we should expect from all merchants. However that isn't the case and that’s why RBC Computing continues to rise to the top. I look forward continuing doing business in the future and highly recommend this company over any other.

This is the second time I have ordered from Shoprbc and both times delivery has been within two days! Outstanding efficiency, product representation and pricing!

Placed order on Dec 2nd, got it on the 6th. Site is very well done, easy to use. Items were well packaged. I'm a first time buyer from shopRBC and will order again. Thanks!

After 6 buisness days of not shipping my item, I cancelled it. On the site, it is written that there is 21 speakers but they say they don't have any. Anyways, instead of that, custommer service is excellent, they answer fast and have a great service. I would not hesitate to buy there again if I don't care of the long shipping out.

Second time I command from them. This time it was absolutely perfect, they shipped the item into 6 hours after payment and it arrived 2 days later :)

I have been a happy customer of RBC for over 5 years and have ALWAYS received the best service. The few returns I have made (early failures, I think) have been dealt with quickly and pleasantly.
These people are the best!

Herb

Item ordered and confirmed 11AM Aug 2, 2005 with claim of shipment within 3-5 days. No notification of back order status or ETA was received before 11am Aug 9 (7 days later) so order was cancelled. ShopRBC kindly and quickly confirmed order cancellation and followed up on this complaint.

Remaining issue is that ShopRBC seems to carry limited stock of Koolance products and must order direct from Manufacturer (Koolance). I would recommend others to buy direct from Koolance rather than add 7 days to shipping timetable.

I ordered a bunch of things but since they didn't accept American Express they told me to place the order as a pickup and just put the credit card info in the notes. I did this and I thought that was a very courteous thing to let a cusomter do in this situation. Rob answered all my questions in good time. Unfortunately the next day I decided I didn't need the parts for a few more months so I simply sent an email and called just to verify that they had cancelled my order. They did and I was pleased. Even though my order didn't go through I got a good sense that they were good people just from dealing with them. So I can recommend these guys to anyone in Canada looking for a good, cheap online computer vendor. A++

I ordered a gigabyte nvidia 8800 gtx from shopRBC. The availability stated ships within 24-48 hours, which I believed to mean in stock. However that means on back order and none are in stock. I called customer service and was informed my order could take anywhere from 1 week to 1 month, not exactly an accurate description of 24-48 hours.

I bought an Antec P180 case and an Asus A8N-SLI Premium motherboard from www.shoprbc.ca at the beggining of august.

I selected express shipping (15$ flat rate and standard is 10$ flat rate) and my order was delivered to my doorstep less than 2 full days after placing it.

Everything was well packed and arrived in flawless condition.

The flat rate shipping is a blessing... Anyone who has considered ordering a case (or any big/heavy item) from online resellers know that these command a hefty shipping charge.
You can easily have to pay up to 60$ just for shipping.

With RBC's flat rate shipping, it costs you 10$ wether you order 1 item or 1000. Want it faster? Express shipping is 15$.

I would recommend them anyday and in fact, some other big Canda-based reseller just lost my customership. I'm "switching" over to RBC for my future purchases.

The only negative point I can raise (and it is nitpicking, really) is that they don't always have the lowest price on the net. They are not out of the game, in fact they are very competitive, but sometimes an item can be found for 5-10$ less at another reseller. But you know what? They have a pricematch function that lets you inform them of their competitors' prices and they adjust the price accordingly and in a timely manner, I might add.

All in all, please pay them a visit and look through their *vast* selection. If you find something you like, buy it from them, you won't regret it, thay are professional and really fast. Customer service is top notch (kudos to Rob Guella). I had some questions concerning the pricematch function and he answered me in a professional and informative way and quickly at that.

Phil

Ordered from Ottawa to Guelph.
Very fast shipping.

Website not reliable especially when you want to order.

Very poor interface for ordering online. Very poor.

Had difficulty with used heatsink being sold as new (very dishonest) upon which the fan didn't work and had trouble getting them to honor it.

Had trouble with Asus board which they held for weeks and finally sent back unfixed or serviced (through an intermediary I had in Ottawa) Had to deal with ASUS directly.

However, buying sealed goods from this reseller has always gone flawlessly for me.

edit: to address the below comment:

The heatsink was not from this order. It was a dragon orb three. This was probably back in 2002. The thermal grease protected by tape was missing on the bottom of the heatsink and the bottom had an imprint of a die. Also, the packaging had obviously been opened before and the fan didn't work. It was obviously returned as defective.

Also, the order you're looking at, with the Athlon XP 2400+ went fine. That was ordered under my Father's name. You can find a history of my purchases under Ian (same last name.)

The motherboard in question was returned through an intermediary as I have said. His name was Jason Thompson. That was an ASUS P4S533 board.

Please understand that my comments are about the general experience I've had with RBC over the years and not just this one transaction.

As I have said, MOST of my transactions have been fine.